Overview
Kennedy London, a leading international experiential consultancy and event production facility, had been relying on a sole trader for IT support. As their global projects and client demands expanded, their IT setup struggled to keep up. Response times were slow, recurring issues went unresolved, and there was no strategic oversight of their technology infrastructure.

They needed more than just reactive fixes—they needed proactive, scalable, and professional IT support. That’s when they engaged Coreitech.

The Challenge
As a fast-paced, high-output creative agency, Kennedy London began feeling the strain of outdated and insufficient IT support. The previous provider—a one-man operation—simply couldn’t deliver the level of service or responsiveness the business needed. Staff were waiting days for basic issues to be resolved, there was no structured documentation of systems, and the lack of proactive monitoring led to recurring, avoidable problems. On top of that, poor internal network speeds were frustrating team members during time-sensitive projects, impacting collaboration and slowing down production workflows. Security measures were also inconsistent, leaving the business exposed to risks that could have been easily mitigated with modern systems in place.

Our Solution
Upon onboarding Kennedy London, Coreitech delivered a complete IT transformation, designed to support both their day-to-day operations and long-term vision.

Key steps included:
IT Health Audit – We performed a comprehensive assessment of existing infrastructure, identifying critical issues and opportunities for improvement.

Structured IT Support Migration – Transitioned Kennedy to Coreitech’s fully managed IT services:

Centralised antivirus & patching

SLA-backed helpdesk with dedicated support engineers

Cybersecurity Hardening – Implemented endpoint protection, multi-factor authentication (MFA), and routine vulnerability scans.

Network Performance Upgrade – Deployed modern Unifi network hardware to eliminate blackspots and improve speeds across the facility.

Conclusion
This project is a clear example of how Coreitech proactive, strategic approach to managed IT support can unlock efficiency and peace of mind—even for dynamic, high-pressure industries like events and experiential marketing. By replacing ad-hoc support with robust systems and true partnership, Kennedy London now has the technology foundation to power their creative vision.