MANAGED IT
SUPPORT
LONDON & UK · 2026
Coreitech is a leading managed IT support company for London businesses — delivering unlimited remote helpdesk, on-site engineers, Microsoft 365 management, and proactive cyber security. All on one fixed monthly price per user, no hidden costs. We also operate as a fully outsourced London IT MSP for SMEs that want full IT management under one contract.
Switch to Coreitech
We make the process so effortless, we can achieve it within 48 hours.
15 Min Critical SLA
Fed up with logging tickets? With Coreitech, expert help is always at hand from our experienced engineers.
On-Site When Needed
If it can't be resolved remotely, one of our IT support engineers can be there in a jiffy.
Flexible Contracts
Choose contract terms that work for your business. Scale up or down as your needs evolve.
What is managed IT support?
Managed IT support is an outsourced operating model where a business transfers the day-to-day management of its IT infrastructure, end-user devices, cyber security, and helpdesk to a specialist provider — known as a Managed Service Provider (MSP). Instead of reacting to IT problems after they cause downtime (the traditional "break-fix" model), the MSP proactively monitors, maintains, and secures systems 24/7 for a predictable fixed monthly fee per user.
Coreitech delivers managed IT support services to London SMEs from £25/user/month — including unlimited helpdesk, on-site engineers, Microsoft 365 management, 24/7 monitoring, and enterprise-grade cyber security. It replaces the cost and unpredictability of an in-house IT team or ad-hoc break-fix engineer with a single, transparent monthly contract.
Service scope is defined
We audit your infrastructure, Microsoft 365 environment, and security posture, then agree a fixed per-user price covering helpdesk, monitoring, patching, and security. No surprises, no hidden charges.
We proactively monitor 24/7
Our monitoring stack watches your servers, network, endpoints, and Microsoft 365 tenant around the clock. Issues are caught and resolved before they cause downtime — not after.
Support is delivered on demand
Your staff contact our UK-based helpdesk any time. Tickets are triaged by severity, resolved remotely or on-site, and escalated based on an agreed SLA — 15 minutes for critical issues.
What's included in managed IT support services?
Managed IT support is a broad operating model made up of several service layers. Coreitech includes all of the following in a single per-user monthly contract — no bolt-on fees.
Managed IT help desk
Unlimited remote support for your staff. UK-based engineers, 15-minute critical SLA. User adds, moves, changes, and password resets handled the same day.
Managed server services
Proactive monitoring, patching, and maintenance of on-premise and cloud servers. Health checks, capacity planning, and tested backup verification.
Managed cyber security
Endpoint detection & response (EDR), email security, MFA enforcement, patch management, dark web monitoring, and 24/7 SOC alerting.
Managed cloud & Microsoft 365
Full Microsoft 365 management — Teams, SharePoint, Intune MDM, Entra ID, and Defender for Business. Azure infrastructure and cloud migration included.
Managed network & patching
Network monitoring, switch and firewall management, firmware updates, and scheduled patching across all endpoints and servers.
Managed endpoint & desktop
Device provisioning, Intune MDM, desktop support, and lifecycle management for Windows, Mac, and mobile across your whole team.
SELECT YOUR PLAN
Looking for a tailored solution? We can customise any of our packages to fit your business needs.
Standard
- Remote Support
- Onsite Visits When Required
- Office 365 Management
- SharePoint/OneDrive Management
- Internet & Wi-Fi Support
- Software & Licensing Support
- IT Procurement
- Strategic IT Advice
- Business Continuity Planning
Advanced
- Everything in Standard
- Microsoft Defender for Business
- Software Updates
- Vulnerability Reporting
- Coreitech SOC Threat Alerting
- Office 365 Cloud Backups
- Password Encryption Vault
- IT Audit and Roadmap Design
- Dedicated Account Manager
Calculate Your IT Support Cost
Get an instant estimate for your business. Pricing is based on the number of users on your system.
Note: Base pricing per user. Additional £10/month per device exceeding user count. Minimum 2-user charge applies.
+5 excess devices @ £10 each
Standard Plan
On-demand support & management
Advanced Plan
Security + advanced features
* Example costs only. Final pricing depends on your infrastructure, support level, and specific requirements. Contact us for an accurate quote.
Get Your Custom QuoteIndustry-Recognized Standards
Cyber Essentials Certified
NCSC government-backed · 2026
Cyber Essentials Plus Certified
Independently verified · 2026
Microsoft Partner
Coreitech Digital LTD · Certified Microsoft partner
ICO Registered · GDPR Compliant
UK data protection registered & compliant
Jamf Reseller
Authorised Jamf reseller — Apple MDM & device management
CodeTwo Reseller
Authorised CodeTwo reseller — email migration & signatures
Dell PartnerDirect
Registered Dell PartnerDirect — servers, hardware & infrastructure
Community Fibre Reseller
Authorised Community Fibre reseller — business broadband & FTTP
RELIABLE. SCALABLE. SECURE.
Desktop IT Support
Available 24/7, 365 days a year. Remote systems management and onsite support.
Server Support
Round-the-clock server management and onsite infrastructure support.
Cloud Solutions
Help your business run efficiently and flexibly with tailored cloud solutions.
Email Support
Comprehensive support for all email systems — reliable, secure, and efficient.
Cyber Security
Protect your business against cybercrime with proactive security monitoring.
IT Consultancy
Working as an extension of your business to create effective, tailored solutions.
Our Onboarding Process
Transparent, proven steps we follow to get you up and running smoothly with zero disruption
Free IT Audit & Discovery
1-2 daysWe conduct a comprehensive assessment of your current IT infrastructure, identify pain points, and understand your business goals.
Custom Proposal & Planning
2-3 daysBased on findings, we create a tailored IT roadmap with clear pricing, timelines, and success metrics specific to your needs.
Onboarding & Migration
1-2 weeksOur team handles all technical setup and data migration with zero downtime. We work around your schedule to minimize disruption.
Training & Support Handoff
1 weekWe train your team on new systems and establish your dedicated account manager for ongoing support and optimization.
Ongoing Management & Growth
OngoingContinuous monitoring, regular reviews, and proactive updates ensure your IT infrastructure scales with your business.
Frequently Asked Questions
Everything you need to know about our IT support services
Still have questions?
Contact UsManaged IT support for
London businesses
Managed IT support means outsourcing your entire IT function — or part of it — to a specialist managed IT support company like Coreitech. Instead of relying on break-fix IT or an overwhelmed internal team, you get proactive monitoring, unlimited support, and a team of engineers who know your systems inside out, for a single fixed monthly fee.
For London businesses, Coreitech's managed IT support includes a dedicated remote helpdesk with a 15-minute critical response SLA, on-site engineers across all London boroughs, full Microsoft 365 management (Teams, SharePoint, Intune, Entra ID), cyber security, and strategic IT consultancy — all bundled into one transparent monthly price per user.
Unlike traditional IT support, managed IT services are fully proactive. We monitor your infrastructure 24/7, patch vulnerabilities before they become problems, and ensure your business stays secure and operational without you having to think about IT at all.
Coreitech is based at London Bridge, SE1 — putting us at the heart of London and within 30–45 minutes of virtually every London borough. We provide managed IT services across all 32 London boroughs including the City, West End, Canary Wharf, Camden, Westminster, Southwark, Hackney, Islington, Lambeth, Wandsworth, Barnet, Enfield, Haringey, and all outer London areas.
Looking to fully outsource your IT department? See our dedicated outsourced IT support London page. For a full guide to what managed IT services include, costs, and how to choose a provider, see our managed IT services page.
Everything in one
monthly price
Why London businesses choose
managed IT support
Hundreds of London SMEs have switched from break-fix IT to managed IT support. Here's why managed IT support delivers better outcomes for your business.
Predictable monthly costs
Replace unpredictable break-fix bills with a fixed monthly fee per user. No surprise invoices, no per-incident charges.
Faster response times
15-minute critical SLA beats any break-fix provider. Problems are resolved before they impact your business.
Proactive, not reactive
We monitor your systems 24/7 and fix issues before they cause downtime — not after users start complaining.
Access to specialist engineers
Get Microsoft, networking, cyber security, and cloud specialists without the cost of hiring them in-house.
Better cyber security posture
Managed IT includes patching, Microsoft Defender for Business, dark web monitoring, and Cyber Essentials — dramatically reducing your breach risk.
Scale up or down easily
Add or remove users as your business grows or changes. No long IT infrastructure investments needed.
Managed IT support vs break-fix:
which is better value?
The comparison below shows why London businesses are switching from break-fix IT to managed IT support — and what it means for your monthly IT costs, security, and downtime.
| Break-fix / ad-hoc IT | Coreitech managed IT | |
|---|---|---|
| Monthly cost | Unpredictable — spikes when things break | £25/user/month — flat, predictable |
| Monitoring | None — you call when things break | 24/7 automated monitoring included |
| Cyber security | Not included — separate spend | Built-in — AV, patching, MFA, dark web |
| Response time | Hours to days depending on provider | 15-minute critical remote SLA — in contract |
| On-site visits | Charged per visit (£100–£250) | Included — no call-out fees |
| Microsoft 365 | Self-managed by you | Fully managed — Teams, SharePoint, Intune, Entra ID |
| Proactive patching | Your responsibility | Automated — applied and verified by us |
| Annual IT cost | 40% higher on average vs managed IT | One flat fee — budgetable from day one |
*Based on average annual IT spend including downtime costs, security incidents, and reactive callouts. Research shows businesses on break-fix spend 40% more annually than those on managed IT.
How to choose a managed IT
support company in London
Use this buyer's guide to evaluate managed IT providers. These six criteria separate the best managed IT support companies from the rest — and are exactly what we recommend asking any provider before signing a contract.
Guaranteed response SLA
Ask for the exact SLA in writing — not "we aim for" but a contractual guarantee. Industry standard: 15 minutes for critical (P1), 2 hours for high (P2). Any reputable MSP will commit this in contract.
Cyber security built in
Not as an add-on. The best managed IT providers include EDR, email security, patch management, MFA, and dark web monitoring in the base price. If security is an upgrade, the base price is misleading.
Transparent all-inclusive pricing
Per-user pricing with no hidden charges is the gold standard. Avoid providers with per-ticket limits, call-out fees, or cyber security as extras. Get the full all-in price in writing before signing.
Microsoft 365 expertise
Over 90% of London SMEs use Microsoft 365. Your MSP should fully manage Teams, SharePoint, Intune, Entra ID, and Defender — and hold a current Microsoft Partner accreditation.
On-site engineer availability
Remote-first is fine — but on-site visits should be included, not charged per visit. Ask specifically about on-site callout fees. The best MSPs include on-site in the monthly fee.
Realistic contract terms
The best managed IT providers offer monthly rolling contracts or 12-month terms with fair exit clauses. Avoid 3-year auto-renewing contracts with punitive termination fees.
What London businesses say
about our managed IT support
"We switched from a break-fix provider to Coreitech's managed IT support and the difference is night and day. Issues that used to take days are now resolved in minutes. The 24/7 monitoring means problems are fixed before we even notice them."
"The 15-minute SLA is real — not aspirational. We've been with Coreitech for two years and they have hit it every single time. Microsoft 365, cyber security, on-site engineers — all included in one transparent monthly fee. No surprises."
"As a 50-person business, we couldn't justify a full in-house IT team. Coreitech gives us a full team of specialists — Microsoft, networking, security — for less than the cost of one IT hire. The quarterly IT reviews keep our strategy aligned."
Managed IT support across
all of London
Based at London Bridge SE1, Coreitech's engineers provide managed IT support to businesses across all 32 London boroughs. Rapid remote response, same-day on-site visits, and a team that knows London's business landscape inside out.
Frequently asked questions about
managed IT support in London
Q.How do managed IT services work?
Managed IT services work in three stages. First, the MSP audits your infrastructure and agrees a fixed service scope with a per-user monthly price. Second, the MSP deploys monitoring agents across your servers, endpoints, and Microsoft 365 tenant so issues are detected and resolved proactively — before they cause downtime. Third, your staff contact the helpdesk on demand; tickets are triaged by severity and resolved remotely or on-site against a contractual SLA. Coreitech operates a 15-minute critical response SLA with all-inclusive per-user pricing from £25/month.
Q.What does a managed IT support services provider do?
A managed IT support services provider takes full ownership of a business's day-to-day IT operations. This includes: 24/7 monitoring of servers, networks, and endpoints; unlimited helpdesk support for staff; patch management and firmware updates; Microsoft 365 administration (Teams, SharePoint, Intune, Entra ID); cyber security (EDR, email security, MFA, dark web monitoring); backup and disaster recovery; and strategic IT consulting. The provider delivers all of this for a single fixed monthly fee per user, replacing the unpredictability of break-fix IT or the cost of an in-house team.
Q.What is the difference between managed IT support and managed IT services?
Managed IT services is the broader outsourced operating model — the full package of proactive IT management, monitoring, security, and strategy. Managed IT support is the delivery layer within that model: the helpdesk, on-site engineers, and end-user support that staff actually interact with. In practice the two terms are used interchangeably. Coreitech includes both — full managed IT services with unlimited managed IT support — from £25/user/month.
Q.What are managed IT services?
Managed IT services means outsourcing your IT support and management to a specialist provider — called a managed service provider or MSP — on a fixed monthly contract. The provider proactively monitors your systems, manages your Microsoft 365 environment, provides unlimited helpdesk support, and handles cyber security. It replaces unpredictable break-fix IT bills with a single, transparent monthly fee per user.
Q.How much do managed IT services cost in London?
Managed IT services in London cost £25/user/month (Standard plan) or £50/user/month (Advanced plan — includes Microsoft 365 management, on-site engineers, dedicated account manager, and cyber security). Both plans include unlimited remote helpdesk and 24/7 monitoring with no hidden extras.
Q.What is the difference between managed IT services and break-fix IT support?
Break-fix IT support means you only call your IT company when something goes wrong — then pay per incident. Managed IT services are proactive: your MSP monitors your systems 24/7, applies patches, prevents issues, and provides unlimited support for a fixed monthly fee. Managed IT services typically result in less downtime, better security, and more predictable costs.
Q.What is included in Coreitech's managed IT services?
Coreitech's managed IT services include: unlimited remote helpdesk with a 15-minute critical response SLA, on-site engineer visits across all London boroughs, full Microsoft 365 management (Teams, SharePoint, Intune, Entra ID), proactive 24/7 monitoring, patch management, cyber security (Microsoft Defender for Business, dark web monitoring), business continuity planning, and a dedicated account manager with quarterly IT reviews.
Q.Why do London businesses use managed IT services?
London businesses use managed IT services to get enterprise-grade IT support without the cost of an in-house IT team. Managed services provide predictable monthly costs, faster response times, access to specialist engineers across Microsoft, networking, and cyber security, and proactive monitoring that prevents downtime before it happens. For London SMEs, managed IT services are typically 40–60% more cost-effective than hiring internal IT staff.
Q.How quickly can Coreitech respond to IT issues in London?
Coreitech operates a 15-minute critical response SLA for remote issues. For on-site requirements, our engineers — based at London Bridge, SE1 — can typically reach businesses in Central London, City, Canary Wharf, Southwark, and Shoreditch within 30–45 minutes. Outer London boroughs are typically 45–60 minutes.
Q.Which areas of London do you cover for managed IT services?
Coreitech provides managed IT services across all 32 London boroughs — from the City of London and West End to Canary Wharf, Camden, Westminster, Southwark, Islington, Hackney, Lambeth, Wandsworth, Barnet, Enfield, Haringey, Brent, Hillingdon, Hounslow, Redbridge, Havering, Barking and Dagenham, and Sutton. Our London Bridge headquarters gives us rapid access to the whole of Greater London.
Q.Can I switch to Coreitech from my current IT provider?
Yes. Coreitech handles the full transition from your existing IT provider, including taking over contracts, migrating documentation, onboarding your users, and ensuring continuity of service. Most transitions are completed within 48 hours with zero disruption to your business.
Q.Do you provide managed IT services for small businesses in London?
Yes. Coreitech specialises in managed IT services for London SMEs — typically businesses with 5 to 250 users. Whether you're a 10-person startup in Shoreditch or a 200-person professional services firm in the City, our managed IT packages scale to your size with a fixed monthly price per user.
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