A London IT MSP is a managed service provider delivering fully outsourced IT — helpdesk, cyber security, Microsoft 365, monitoring, and on-site engineers — for a fixed monthly per-user price. Coreitech: 4.9★ · 15-min contractual SLA · from £25/user/month · London Bridge SE1. 0203 834 9728.
LONDON IT MSP
MANAGED SERVICE
PROVIDER — 2026
4.9★ · 97% retention · 15-min SLA · From £25/user/month · Microsoft Solutions Partner
Coreitech is a London IT MSP for SMEs — fully outsourced managed IT, cyber security, Microsoft 365, 24/7 monitoring, and on-site engineers across all London boroughs. Fixed per-user pricing, contractual SLA, and a dedicated account manager for every client. Not break-fix — a real managed service.
Managed services your
London IT MSP should include
A genuine London IT MSP takes full responsibility for your IT — not just fixing things when they break. These six services should all be included in your monthly per-user price.
Managed Desktop & Helpdesk
Unlimited UK-based helpdesk, remote and on-site support, proactive patch management, and endpoint monitoring for every London device. Fixed per-user price — no per-ticket charges.
Managed Cyber Security
EDR, email security, MFA enforcement, patching, dark web monitoring, and 24/7 SOC included in your London IT MSP plan — not bolted on as a paid extra.
Microsoft 365 Management
Full management of Teams, SharePoint, Intune, Entra ID, and Defender by a Microsoft Solutions Partner — the most-used productivity stack in London SMEs.
24/7 Monitoring & SLA
Round-the-clock infrastructure monitoring with a contractual 15-minute critical response SLA — guaranteed in writing, not "aimed for".
On-Site London Engineers
Engineers across all London boroughs — on-site visits included in your monthly fee, never charged per callout. London Bridge HQ with citywide coverage.
vCIO & Strategic IT Planning
Dedicated account manager, quarterly IT reviews, budget planning, and vendor management — the strategic layer a real London IT MSP provides, not just break-fix.
What sets a real London
IT MSP apart
Most London companies calling themselves an "IT MSP" still operate a break-fix model with bolt-on charges. Here's how Coreitech compares on the things that actually matter.
| Feature | Coreitech London IT MSP | Typical London "MSP" |
|---|---|---|
| Critical response SLA | 15 min — contractual | "Best efforts" or not published |
| Pricing model | Per-user, all-inclusive | Per-device or tiered with add-ons |
| Cyber security | Included as standard | Charged as a premium add-on |
| On-site visits | Included, no callout fee | £150–£350 per visit |
| Microsoft 365 management | Full — Microsoft Solutions Partner | Basic admin only |
| UK-based helpdesk | Yes — London Bridge | Mixed / partly offshore |
| Contract terms | Monthly rolling or annual | 3-year auto-renewing |
| Dedicated account manager | Yes — every client | Shared or none |
All-inclusive per-user pricing
for London SMEs
Transparent, published pricing — no hidden charges, no per-ticket limits, no callout fees. The price you see is the price you pay.
Why London SMEs choose Coreitech
as their IT MSP
What London SMEs say about
their IT MSP
"We switched to Coreitech as our London IT MSP two years ago after a ransomware scare. The difference is night and day — proactive monitoring, fast response, and no surprise invoices. The best MSP decision we've made."
"As a 40-user London business we needed an MSP that actually picks up the phone and comes on-site when needed. Coreitech does both, for a fixed monthly price. The 15-minute SLA is real — I've timed it."
"Genuinely the best IT MSP we've worked with in London. They manage our Microsoft 365, cyber security, and on-site kit under one contract. The dedicated account manager actually knows our business."
London IT MSP:
questions answered
Q.What is a London IT MSP?
A London IT MSP (Managed Service Provider) is an IT company that delivers fully outsourced IT management — helpdesk, cyber security, Microsoft 365, monitoring, on-site support, and strategic IT planning — for a fixed monthly per-user price. Unlike break-fix IT companies that charge per incident, a London IT MSP takes proactive responsibility for keeping your infrastructure secure, available, and aligned to your business goals. Coreitech is a London IT MSP serving SMEs from 5 to 250 users from £25/user/month.
Q.How much does a London IT MSP cost?
A reputable London IT MSP typically charges £25–£60 per user per month for a comprehensive managed service. Coreitech publishes transparent pricing: £25/user/month (Standard — unlimited helpdesk, 24/7 monitoring, on-site engineers, cyber security, 15-min SLA) or £50/user/month (Advanced — adds full Microsoft 365 management, dedicated account manager, vCIO planning, dark web monitoring). Be wary of London MSPs quoting below £20/user — cyber security and on-site support are almost always charged as extras, making the real cost higher.
Q.Why choose a London-based IT MSP over a national provider?
A London-based IT MSP provides on-site engineers who know your area, faster physical response for critical incidents, and local accountability. National providers often route everything through remote helpdesks with no on-site presence in London. Coreitech is headquartered at London Bridge SE1 with engineers across all London boroughs — on-site visits are included in your monthly fee, never charged per callout.
Q.What should I look for in a London IT MSP?
The five criteria that separate a genuine London IT MSP from a break-fix provider: (1) A contractual SLA — get the 15-minute critical response in writing; (2) All-inclusive pricing — cyber security, on-site, and Microsoft 365 in the base price; (3) Microsoft Solutions Partner accreditation — verified on Microsoft's directory; (4) UK-based helpdesk — not an offshore first line; (5) Flexible contracts — monthly rolling or annual, not 3-year auto-renewing. Coreitech meets all five.
Q.Can a London IT MSP manage Microsoft 365 for my business?
Yes — a capable London IT MSP should fully manage Teams, SharePoint, Intune (device management), Entra ID (identity), and Microsoft Defender as part of the service. Coreitech is a Microsoft Solutions Partner and includes full Microsoft 365 management in the Advanced plan (£50/user/month), covering user provisioning, security configuration, compliance, and migration from on-premise Exchange or Google Workspace.
Q.How quickly can a London IT MSP respond to a critical incident?
A serious London IT MSP guarantees a critical (P1) response time in your contract. Coreitech's contractual SLA is 15 minutes for P1 incidents, 24/7. This means a qualified engineer begins working on any critical issue within 15 minutes of it being raised — at any hour. Ask any London IT MSP for their SLA in writing before signing; "we aim to respond quickly" is not a guarantee.
Q.Does Coreitech provide cyber security as part of its London IT MSP service?
Yes. Unlike many London MSPs that charge cyber security as a premium add-on, Coreitech includes EDR (endpoint detection and response), email security, MFA enforcement, patch management, and 24/7 monitoring in the standard £25/user plan. Dark web monitoring and advanced threat hunting are included in the Advanced plan. We are also Cyber Essentials and Cyber Essentials Plus certified — and hold a 100% first-time pass rate for clients we prepare.
Q.How do I switch to Coreitech as my London IT MSP?
Switching London IT MSP is straightforward with Coreitech. We start with a free IT audit, document your full environment, and produce a fixed-price proposal with a detailed onboarding plan. We handle notifying your incumbent provider, migrating monitoring, and scheduling go-live around your business hours. Most London SMEs complete the switch in 48–72 hours with zero downtime. Call 0203 834 9728 to start.
London IT Security Checklist
A practical 15-point checklist used by London IT managers to audit their security posture — covering everything from MFA to Cyber Essentials readiness. Download free, delivered instantly to your inbox.
- Multi-factor authentication (MFA) setup
- Email security & phishing protection
- Endpoint detection & response (EDR)
- Patch management policy
- Backup & disaster recovery plan
- GDPR data handling compliance
- Dark web credential monitoring
- Cyber Essentials readiness score
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