Coreitech is a UK managed IT services provider from £25/user/month (Standard) or £50/user/month (Advanced — includes Microsoft 365 & on-site engineers). London and UK-wide. No call-out fees, no hidden charges.
MANAGED IT
SERVICES
PROVIDER · UK
From £25/user/month · Rated 4.9★ · All UK regions
Coreitech is a leading managed IT services provider for businesses across London and the UK. Our managed IT services include unlimited helpdesk, proactive 24/7 monitoring, Microsoft 365, cyber security, and on-site engineers — all in one fixed monthly price per user with no hidden charges.
Managed IT services
explained
Managed IT services means outsourcing your entire IT operation to a specialist managed IT services provider (also called an MSP — Managed Service Provider) on a fixed monthly fee. Rather than waiting for IT problems to occur and calling someone to fix them — the traditional "break-fix" model — your managed IT services provider proactively monitors, maintains, and secures your technology environment around the clock.
For UK businesses, managed IT services deliver a full team of specialists — helpdesk engineers, Microsoft-certified consultants, network engineers, and cyber security analysts — for a fraction of the cost of employing them in-house. A single in-house IT hire in London costs £45,000–£65,000 per year in salary alone, before employer NI, hardware, software, training, and holiday cover. Coreitech's managed IT services give you an entire team from around £65 per user per month.
Managed IT services are also fundamentally proactive, not reactive. Instead of waiting for your server to fail or your users to complain, we monitor your entire environment 24/7, apply patches before vulnerabilities are exploited, and resolve issues — often before your team notices them. This proactive approach dramatically reduces downtime and the business cost associated with IT failures.
Every Coreitech managed IT services client receives a dedicated account manager, documented SLAs, monthly reporting, quarterly business reviews, and a named engineer who knows your environment.
What's included in managed IT services
Managed IT services
vs break-fix IT support
| Aspect | Managed IT Services | Break-Fix IT Support |
|---|---|---|
| Cost model | Fixed monthly per-user fee | Unpredictable hourly / per-visit rates |
| Approach | Proactive — issues prevented before they occur | Reactive — called when things break |
| Monitoring | 24/7 infrastructure & endpoint monitoring | None — blind until users report problems |
| Cyber security | Built in — EDR, email filtering, patching | Usually an extra cost or ignored |
| Response time | 15-minute SLA on every contract | Best-effort, no guarantee |
| Account management | Dedicated account manager, quarterly reviews | None — transactional relationship |
Why businesses choose
managed IT services
Predictable monthly cost
One fixed price per user, per month. No surprise bills, no per-incident charges, no call-out fees. Budget your IT with confidence.
An entire team for less than one hire
Access helpdesk engineers, Microsoft specialists, network engineers, and security analysts — for less than the cost of one in-house IT hire in London.
Proactive, not reactive
24/7 monitoring means issues are identified and resolved before they impact your business — not after your users start complaining.
Enterprise security at SME cost
NextGen EDR, email security, dark web monitoring, and Cyber Essentials certification — all built in, not sold as expensive add-ons.
Faster response times
15-minute critical response SLA on every contract. Most issues resolved remotely within the hour, with on-site engineers available same day.
Specialist sector experience
Our engineers know the specific software, compliance requirements, and security needs of your industry — not just generic IT knowledge.
8 types of managed IT services
explained
Managed IT services is not a single product — it's a bundle of distinct services delivered under one contract. Here's what each component does, and why it matters for your business.
Managed Helpdesk & IT Support
The foundation of managed IT services — a dedicated team of engineers handling all day-to-day IT issues via phone, email, or portal. Includes guaranteed response SLAs, first-call resolution targets, and unlimited usage with no per-ticket charges.
Managed Monitoring & Alerting
24/7 automated monitoring of all servers, endpoints, network devices, and cloud services. Issues are detected and often resolved before users are impacted — proactive maintenance rather than reactive fire-fighting.
Managed Patch Management
Automated deployment and verification of OS and third-party software patches across all devices. Critical for cyber security — unpatched systems are the most common ransomware entry point.
Managed Endpoint Security (EDR)
Next-generation endpoint detection and response on every device. Goes beyond traditional antivirus to detect and contain threats in real time, including fileless malware, ransomware, and advanced persistent threats.
Managed Microsoft 365
Full lifecycle management of your Microsoft 365 tenant — licensing, security hardening, Intune MDM, SharePoint architecture, Teams governance, Entra ID (Azure AD), and Defender for Business.
Managed Backup & DR
Automated, verified backup of all critical data with tested disaster recovery runbooks. Not just backup — regular restore testing to confirm your data is actually recoverable when needed.
Managed Network Services
Proactive management and monitoring of switches, firewalls, Wi-Fi, and VPN infrastructure. Includes configuration management, firmware updates, and capacity planning.
Virtual CTO & IT Consultancy
Strategic oversight and IT roadmapping from a senior technology advisor — helping businesses align IT investment with growth objectives, manage vendors, and plan cloud migrations.
How much do managed IT services
cost in the UK?
Coreitech charges a simple fixed per-user monthly fee — all-inclusive, no hidden charges, no call-out fees.
| Plan | Price | What's included |
|---|---|---|
| Standard | £25/user/month | Unlimited helpdesk, 24/7 monitoring, patch management, NextGen EDR, email security, monthly reporting |
| Advanced | £50/user/month | Everything in Standard + Microsoft 365 full management, Intune MDM, dark web monitoring, on-site engineers, dedicated account manager |
All prices exclude VAT. Minimum 3 users. Compare this to the cost of an in-house IT hire: £45,000–£65,000/year in London salary alone — before employer NI, hardware, training, and holiday cover. For a 10-person business, our Advanced plan costs £6,000/year total.
Why choose Coreitech as your
managed IT services provider?
There are hundreds of managed IT services providers in the UK. Here's what makes Coreitech different — and why 500+ UK businesses trust us as their MSP.
Microsoft Solutions Partner
Coreitech holds Microsoft Solutions Partner status — meaning our engineers are Microsoft-accredited across 365, Azure, Intune, and Defender. Not just resellers. Genuine Microsoft-certified managed IT services expertise.
15-minute SLA — in writing
Every managed IT services contract includes a written 15-minute critical response SLA. Not "best effort" — a contractual commitment. We've maintained this standard for 500+ clients across London and the UK.
UK-based engineers only
Your managed IT services are delivered by UK-based engineers — not offshore helpdesks. Engineers who know your business, your sector, and the UK compliance landscape.
Cyber security included — not extra
Most managed IT services providers charge separately for cyber security. Coreitech includes NextGen EDR, email security, dark web monitoring, and Cyber Essentials support in every plan from day one.
Sector-specific experience
As a managed IT services provider for law firms, financial services, healthcare, charities, property, and creative agencies — we know your specific software, compliance requirements, and security obligations.
Transparent pricing — no surprises
One per-user monthly fee. No per-incident charges, no call-out fees, no "out of scope" billing. Your invoice matches your quote every month. Compare our pricing against any other managed IT services provider.
How to choose a managed IT
services provider in the UK
Not all managed IT service providers are equal. The UK market has hundreds of MSPs ranging from one-person operations to large national providers — and the difference in quality, responsiveness, and value is enormous. Here's what to look for when choosing a managed IT services provider.
Response SLAs in writing. Any managed IT services provider worth using will commit to a defined critical response SLA — usually 15–30 minutes for critical issues. If a provider cannot give you a written SLA, they are break-fix with a monthly retainer, not true managed IT.
Microsoft accreditation. Microsoft 365 is now the backbone of most UK business IT. Your managed IT services provider should hold current Microsoft certifications — not just resell licences without the expertise to manage them securely.
Proactive, not reactive. Ask how the provider identifies issues. If the answer involves waiting for users to call the helpdesk, it's reactive IT. Genuine managed IT services means 24/7 monitoring that catches issues before users are impacted.
Sector experience. Your managed IT services provider should understand your specific software, compliance requirements, and security obligations. A law firm, healthcare provider, and creative agency all have different IT needs.
Managed IT services
from Coreitech
Managed IT services —
your questions answered
Q.What are managed IT services?
Managed IT services means outsourcing your complete IT operation to a specialist provider — sometimes called a Managed Service Provider (MSP). Instead of reacting to IT problems as they occur, your managed IT services provider proactively monitors, maintains, and secures your entire IT environment 24/7. It includes helpdesk support, device management, network monitoring, Microsoft 365 management, patch management, cyber security, and strategic IT guidance — all for a fixed monthly fee per user.
Q.What is the difference between managed IT services and break-fix IT support?
Break-fix IT support is reactive — you call when something breaks, pay per hour or per visit, and the provider has no financial incentive to prevent problems. Managed IT services are proactive — your provider monitors your systems 24/7, patches vulnerabilities before they become problems, and resolves issues often before you notice them. Managed IT services also give you a predictable monthly cost, documented SLAs, and a dedicated account manager. For most businesses, managed IT services deliver better outcomes at a lower total cost than break-fix.
Q.How much do managed IT services cost in the UK?
Managed IT services in the UK cost from £25 per user per month (Standard plan) or £50 per user per month (Advanced plan, most popular — includes Microsoft 365 management and on-site engineers). For a 20-user business that's £500–£1,000/month — compared to £45,000–£65,000+ per year for a single in-house IT hire in London.
Q.What should I look for in a managed IT services provider?
When evaluating managed IT services providers, look for: clearly defined SLAs with guaranteed response times; Microsoft Partner status and relevant certifications; transparent, all-inclusive pricing with no hidden charges; a proactive monitoring and patch management approach (not just reactive support); sector-specific experience relevant to your industry; clear onboarding process and migration methodology; and a track record of smooth transitions from previous IT providers. Ask for references from businesses in your sector.
Q.How do managed IT services benefit small and medium businesses?
Managed IT services give SMEs access to a full team of IT specialists — helpdesk engineers, Microsoft-certified consultants, network engineers, and security analysts — at a fraction of the cost of employing them in-house. Key benefits include: predictable monthly costs; reduced downtime through proactive monitoring; built-in cyber security; faster issue resolution with SLA-backed response times; strategic IT guidance from a dedicated account manager; and access to enterprise-grade tools and licensing that SMEs couldn't justify purchasing individually.
Q.How long does it take to switch to a managed IT services provider?
Most transitions to Coreitech's managed IT services are completed within 48 hours with zero disruption to your business. The process includes: documentation of your existing environment; deployment of monitoring agents; security hardening and baseline assessment; credential and vendor account transfers; and onboarding of all users to the helpdesk. We handle all communication with your previous IT provider. Most clients notice improved response times and proactivity within the first week.
Q.Do managed IT services include Microsoft 365?
Yes. Coreitech's Advanced managed IT service plan includes full Microsoft 365 management — tenant configuration, security hardening, Intune MDM device management, SharePoint and Teams architecture, Exchange Online administration, Entra ID (Azure AD) management, and Defender for Business. We also procure Microsoft 365 licences at partner pricing and manage billing on your behalf. Microsoft 365 Business Premium is our recommendation for most SMEs.
Q.What are the different types of managed IT services?
The main types of managed IT services are: (1) Managed helpdesk and IT support — unlimited access to a team of engineers for day-to-day IT issues; (2) Managed monitoring and alerting — 24/7 automated monitoring of all infrastructure; (3) Managed patch management — automated deployment of OS and software updates; (4) Managed endpoint security (EDR) — next-generation antivirus and threat detection; (5) Managed Microsoft 365 — licensing, security, and administration; (6) Managed backup and disaster recovery — automated backups with tested restore procedures; (7) Managed network services — proactive management of switches, firewalls, and Wi-Fi; (8) Virtual CTO and IT consultancy — strategic IT guidance and roadmapping. Most quality MSPs deliver all eight as part of a single contract.
Q.How do managed IT services differ from outsourced IT support?
"Managed IT services" and "outsourced IT support" are often used interchangeably, but there is a technical distinction. Outsourced IT support typically refers to a helpdesk-only arrangement — engineers who answer calls when your team has IT problems. Managed IT services is a broader term that includes the helpdesk but adds proactive monitoring, patch management, cyber security tooling, account management, and strategic IT guidance — all bundled into one per-user monthly fee. Coreitech provides fully managed IT services: the helpdesk is just one component of a proactive, comprehensive managed service.
Ready for managed IT services
that actually work?
Book a free IT audit. We'll review your current IT setup, security posture, and Microsoft 365 — and give you a clear proposal with transparent pricing. Most transitions take 48 hours with zero disruption.