IT SUPPORT
HOTELS &
HOSPITALITY
Coreitech provides specialist IT support for hotels and serviced apartments — Opera and Mews PMS expertise, guest Wi-Fi, PCI DSS compliance, and 24/7 IT for always-on hospitality environments.
Managed IT for Hotels & Serviced Apartments
All-inclusive managed IT for hotels, boutique properties, and serviced apartment operators. Reliable helpdesk, 24/7 monitoring, PMS support, and fixed monthly pricing.
Guest & Hospitality Wi-Fi
Enterprise-grade guest Wi-Fi for hotels — fast, reliable, segmented from back-of-house systems, with captive portal branding and bandwidth management by room category.
Property Management System (PMS) Support
Expert support for Opera Cloud, Mews, Cloudbeds, Clock PMS, and RMS Cloud. We understand the IT dependencies of hotel PMS environments and channel manager integrations.
Cyber Security & PCI DSS for Hotels
PCI DSS-compliant IT for hotels handling guest payment data. Network segmentation, endpoint protection, email security, and Cyber Essentials. Guest data GDPR compliance.
Microsoft 365 for Hotel Operations
Microsoft 365 for hotel management teams — email, Teams for inter-department communication, SharePoint for SOPs and training documents, and Intune for front desk devices.
EPOS, CCTV & Building Technology IT
IT infrastructure for hotel EPOS systems, CCTV, door locking systems, digital signage, and the building technology that creates the guest experience — all properly networked and secured.
FAQs — IT support for hotels
Q.What IT support do hotels and serviced apartments need?
Hotels operate complex, multi-system IT environments spanning guest-facing technology (Wi-Fi, in-room entertainment, digital signage), operational systems (PMS, channel managers, EPOS, housekeeping software), back-office IT (finance, HR, communications), and building technology (CCTV, access control, door locks). All of these need to work together reliably 24/7. Coreitech provides managed IT for the full hotel technology stack.
Q.Can you support our Opera Cloud or Mews PMS?
Yes. We have experience supporting Opera Cloud (Oracle Hospitality), Mews, Cloudbeds, Clock PMS, and other property management systems — including their server or cloud hosting requirements, network dependencies, channel manager integrations, payment gateway connections, and first-line support for front desk and reservations teams. We work with your PMS vendors to resolve issues efficiently.
Q.How do you set up guest Wi-Fi for a hotel?
Hotel guest Wi-Fi requires careful design. We implement enterprise-grade access points sized for room density, with proper network segmentation isolating guests from each other and from your operational systems. We configure bandwidth management so VIP guests or premium room categories receive priority, set up captive portal branding, and ensure PCI DSS compliance by separating payment networks from guest connectivity. We also provide ongoing monitoring and management.
Q.How do you help hotels meet PCI DSS requirements?
Hotels process significant volumes of guest payment card data — making PCI DSS compliance essential. We implement PCI DSS-aligned IT controls: network segmentation isolating payment systems, encrypted payment terminals, access controls limiting cardholder data access to authorised staff, comprehensive logging, patch management, and quarterly vulnerability scans. We work with your payment provider and PCI DSS assessor to ensure your technical controls meet requirements.
Q.How much does IT support for a hotel cost?
Managed IT for hotels is typically priced combining per-user office IT for management teams (£65–£95/user/month) with per-site infrastructure management for guest Wi-Fi, PMS, EPOS, and building technology. A typical independent hotel or serviced apartment operator pays £1,000–£3,000/month for comprehensive IT management. We provide fixed monthly pricing with no hidden charges.