Managed IT services in London: £25/user/month (Standard) or £50/user/month (Advanced — includes Microsoft 365, on-site engineers & SOC monitoring). Coreitech covers all 32 London boroughs — 15-min remote SLA, on-site within 30–60 min from London Bridge SE1.
MANAGED IT
SUPPORT LONDON
From £25/user/month · 15-Min SLA
Rated 4.9★ · 100+ London clients · 97% retention · Microsoft Solutions Partner · SE1
Coreitech is a managed IT support London company rated 4.9★ across 94+ verified reviews — providing a complete IT department for London SMEs on a fixed monthly fee. Unlimited helpdesk, on-site engineers across all 32 boroughs, Microsoft 365 management, 24/7 proactive monitoring, and enterprise-grade cyber security. The managed IT services London provider with a 15-minute contractual SLA, 97% client retention, and no hidden charges. Looking for a fully outsourced London IT MSP? Coreitech delivers managed services across all London boroughs.
What are managed IT services
for London businesses?
Managed IT services (also called managed IT support) means outsourcing your entire IT operation to a specialist provider on a fixed monthly fee per user — replacing the need for costly in-house IT staff. Instead of waiting for things to break, your managed IT services provider proactively monitors, maintains, and secures your entire IT environment 24/7.
For London businesses, managed IT services are the most cost-effective way to access a full team of engineers, Microsoft specialists, network engineers, and security analysts — including access to a specialist Security Operations Centre (SOC) for continuous threat monitoring. A single in-house IT hire in London costs £45,000–£65,000 per year in salary alone — before hardware, software, training, holiday cover, and employer NI. Coreitech's managed IT services give you an entire specialist team from just £25 per user per month.
Coreitech is headquartered at London Bridge, SE1, with engineers covering all 32 London boroughs. We provide managed IT support to 100+ businesses across the City of London, West End, Canary Wharf, Shoreditch, Southwark, and every London area — with on-site response to Central London typically within 30–60 minutes. Our 97% client retention rate and 4.9-star average rating across 94+ verified reviews reflect a managed IT service that consistently delivers.
Every managed IT support London client receives a dedicated account manager, quarterly IT reviews, monthly reporting, and a proactive service that identifies and resolves issues before they impact your business — not just a helpdesk that answers calls. Average first response time: under 4 minutes.
What's included in managed IT support
Managed IT services pricing
for London businesses
All packages are per user per month, fully inclusive. No call-out fees, no ticket limits, no hidden extras.
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users. Full pricing guide →
How managed IT support
works in practice
Free IT Audit
We assess your current IT environment — devices, servers, cloud services, security posture, and network. No obligation. We show you exactly what you have and where the risks are.
Onboarding in 48hrs
Monitoring agents deployed silently, Microsoft 365 tenant secured, all devices onboarded to your management platform. Most London transitions take 48 hours with zero disruption.
24/7 Monitoring Active
Your entire IT infrastructure is monitored around the clock. Our engineers get alerted to issues automatically — most are resolved before you notice anything is wrong.
Ongoing Management
Monthly patch cycles, security reviews, Microsoft 365 administration, and quarterly IT reviews with your dedicated account manager — all included in your fixed monthly fee.
Managed IT support vs
in-house IT — London comparison
For most London SMEs, managed IT support is significantly more cost-effective and capable than hiring in-house. Here's why.
| Factor | Coreitech Managed IT | In-House IT (London) | Break-Fix IT |
|---|---|---|---|
| Annual cost (20 users) | £12,000–£24,000/yr | £50,000–£70,000/yr (salary alone) | £18,000–£30,000/yr (estimate) |
| Response time | 15 min critical SLA | Immediate — if available | Best effort, no SLA |
| Out-of-hours cover | 24/7 monitoring included | Not unless overtime paid | Rarely available |
| Security expertise | Dedicated security team (EDR, SIEM, email) | Depends on one person's skills | Not provided |
| Microsoft 365 | Fully managed — Teams, Intune, Entra | Possible but 1 person wide | Extra cost |
| Scalability | Add users instantly, no hiring | Must hire additional staff | Costs escalate with incidents |
| Holiday & sick cover | Full team always available | Business exposed when away | No cover |
| Proactive monitoring | 24/7 automated monitoring | Manual — only if set up | None |
Our managed IT services
for London businesses
Types of managed IT services
for London businesses
Coreitech bundles all of these managed IT service types into one fixed monthly price — no picking and choosing, no hidden extras.
Fully Managed IT Services
Complete end-to-end IT management — helpdesk, monitoring, patching, security, Microsoft 365, and strategic advice. Your entire IT function outsourced to Coreitech.
Co-Managed IT Services
Supplement your existing in-house IT team with Coreitech's monitoring platform, security tooling, Microsoft 365 management, and specialist escalation engineers.
Remote Monitoring & Management
24/7 automated monitoring of all endpoints, servers, and network devices. Issues are identified and resolved before they cause disruption to your business.
Managed Security Services
Microsoft Defender for Business, SOC threat alerting, email security, MFA enforcement, and Cyber Essentials certification — built into every managed IT plan.
Managed Cloud Services
Microsoft 365 Business Premium, Azure, SharePoint, Teams, and Intune MDM — fully managed, licensed, and secured for your London business.
Managed Network Services
Leased lines, Wi-Fi management, structured cabling, SD-WAN, and network monitoring — resilient connectivity across all London offices and sites.
Benefits of managed IT services
for London businesses
Managed IT services cost a fraction of hiring an in-house IT team in London.
Contractual — not aspirational. Issues resolved before they disrupt your business.
Continuous threat detection and infrastructure monitoring — issues caught before they escalate.
Microsoft Defender, email filtering, SOC alerting — all built in, not bolted on.
Switch from your current IT provider to Coreitech's managed IT services in 48 hours, zero disruption.
On-site engineers from London Bridge SE1 covering every borough, same day.
Managed IT for every
London sector
London's business community is uniquely diverse — and managed IT support in London demands real sector expertise, not just generic IT knowledge. A law firm in the City needs different managed IT from a creative agency in Shoreditch or a healthcare provider in Southwark.
Coreitech has spent over two decades building deep expertise across London's key business sectors. Our engineers understand the specific software, compliance frameworks, and security requirements of each industry — meaning your managed IT support provider actually knows your business, not just your network.
From SRA compliance for London law firms to FCA-aware infrastructure for financial services businesses to CQC-aligned IT for healthcare providers — Coreitech's managed IT support London team has the sector knowledge to match.
Sectors we specialise in
Why London businesses choose
our managed IT services
There are many managed IT providers in London. Here's what sets Coreitech apart — in specific, verifiable terms, not marketing language.
London-built, London-focused — not a generic national MSP
Coreitech was founded in London in 2024, purpose-built for the modern London SME — cloud-first, security-first, and designed around how London businesses actually work. No legacy processes, no outdated tooling, no compromises inherited from 20 years ago.
Cyber security built in — not an expensive add-on
Most London MSPs charge extra for EDR, email filtering, dark web monitoring, and MFA enforcement. At Coreitech, NextGen EDR, email security, and dark web monitoring are included in the base price. You're not sold security after the fact.
Named engineers — not a faceless call centre
Every client has a dedicated account manager and named engineers who know your systems, your team, and your sector. When you call, you speak to someone who already knows your business. Not a generic first-line agent reading from a script.
London Bridge base — 30–60 min on-site, Central London
Based at London Bridge SE1, our engineers reach City of London, West End, Canary Wharf, Southwark, and Shoreditch in 30–60 minutes. Not "next day on-site" — actual rapid response when you need someone in the building.
Deep sector expertise — we know your software
Law firm? We know SRA obligations, Clio, and Leap. Financial services? FCA SYSC requirements. Healthcare? DSPT-aligned and CQC-aware. Generic MSPs hire generalists — Coreitech engineers have hands-on sector experience.
Fixed pricing — your bill never surprises you
One price per user per month. No per-incident charges, no call-out fees, no emergency surcharges. Your invoice is exactly what you agreed on day one. We've never sent a surprise bill in 20 years — and we won't start now.
What managed IT support
is — and isn't
Many London businesses have a misconception of what a managed IT provider actually delivers. Here's a plain-English breakdown.
Managed IT results for
London businesses
Previous provider had 2+ hour response times and no proactive monitoring. Coreitech deployed monitoring, secured Microsoft 365 tenant, and delivered a 15-minute critical SLA from week one. Zero downtime during transition.
Migrated from hosted Exchange to Microsoft 365 Business Premium. Full mailbox migration, SharePoint setup, Intune MDM deployment, and Entra ID hardening — completed over a bank holiday weekend.
In-house IT person left. Coreitech onboarded the business within 48 hours, delivered better monitoring and faster helpdesk than the previous in-house model, at 60% of the cost.
What London businesses say
"We switched from our previous provider and the difference was immediate. Issues that used to take days are now resolved in minutes. The proactive monitoring means our team rarely even notices a problem."
"Coreitech managed our entire Microsoft 365 migration with zero downtime. They handled everything — licences, data migration, Teams setup, security hardening. Genuinely impressive."
"The 15-minute response SLA is real — not just a marketing claim. Our account manager knows our business and our team. It feels like an internal IT team, not an outsourced one."
Switching managed IT provider
in London — how it works
Switching IT provider is easier than most London businesses expect. Coreitech handles the entire transition — we communicate directly with your current provider, retrieve all credentials and documentation, and onboard your team without any disruption. Most transitions are completed within 48 hours.
Managed IT support across all London areas
Managed IT services London —
frequently asked questions
Q.What are managed IT services in London?
Managed IT services in London means outsourcing your entire IT operation to a specialist provider like Coreitech on a fixed monthly fee per user. It includes unlimited helpdesk, 24/7 proactive monitoring, patch management, on-site engineers across London, Microsoft 365 management, and cyber security — replacing the need for costly in-house IT staff. Coreitech is based at London Bridge SE1 and covers all 32 London boroughs.
Q.How much do managed IT services cost in London?
Managed IT services in London cost from £25 per user per month (Standard plan) or £50 per user per month (Advanced plan — includes Microsoft 365 management, on-site engineers, and Coreitech SOC Threat Alerting). For a 20-person London business, that's £500–£1,000/month — compared to £45,000–£65,000 per year for a single in-house IT hire.
Q.What is the response time for managed IT services in London?
Coreitech operates a 15-minute critical response SLA for remote helpdesk across all London managed IT services clients. On-site engineers based at London Bridge SE1 can reach most Central London, City, Canary Wharf, and Southwark businesses within 30–60 minutes. For clients in Outer London, on-site response is typically within 2 hours.
Q.What is included in managed IT services?
Comprehensive managed IT services include: unlimited remote helpdesk (no ticket limits), on-site engineer visits (no call-out fees), 24/7 infrastructure and endpoint monitoring, patch management, Microsoft 365 administration, cyber security (Microsoft Defender for Business, email filtering, SOC threat monitoring), backup monitoring, network management, and a dedicated account manager with quarterly IT reviews — all in one fixed monthly per-user price.
Q.What are the types of managed IT services?
The main types of managed IT services are: (1) Fully managed IT — your MSP manages everything end-to-end; (2) Co-managed IT — your MSP supplements an existing in-house IT team; (3) Remote Monitoring & Management (RMM) — 24/7 automated monitoring and patch management; (4) Managed Security Services — SOC monitoring, EDR, email security, dark web monitoring; (5) Managed Cloud Services — Microsoft 365, Azure, SharePoint, Intune; (6) Managed Network Services — leased lines, Wi-Fi, SD-WAN. Coreitech bundles all of these into a single fixed monthly price per user for London businesses.
Q.What are the benefits of managed IT services for London businesses?
The key benefits of managed IT services for London businesses are: (1) Predictable costs — one fixed monthly fee per user, no surprise bills; (2) Faster response — 15-minute critical SLA vs break-fix IT with no SLA; (3) Proactive protection — 24/7 monitoring catches issues before they cause downtime; (4) Enterprise-grade security — SOC monitoring, Microsoft Defender, email filtering built in; (5) Access to a full team — Microsoft specialists, network engineers, security analysts, not just one generalist; (6) Scalability — add or remove users instantly as your business changes; (7) Compliance support — GDPR, Cyber Essentials, FCA, SRA, CQC — all covered.
Q.Why should a London business choose managed IT services over in-house IT?
Managed IT services give London businesses a full team of helpdesk engineers, Microsoft specialists, network engineers, and security analysts for less than the cost of one in-house IT hire. They provide predictable monthly costs (no surprise bills), broader and deeper expertise, faster response times (15-minute SLA), and built-in cyber security that a lone in-house IT person typically cannot deliver at the same standard.
Q.Which London sectors does Coreitech's managed IT services specialise in?
Coreitech provides managed IT services for London businesses across law firms, financial services, accountancy, healthcare and dental, recruitment agencies, creative agencies, charities, technology companies, and professional services. Each sector has specific software, compliance, and security requirements — our engineers have hands-on experience with the tools and regulatory frameworks each sector demands.
Q.Can you take over from our existing IT provider?
Yes. Coreitech regularly transitions London businesses from their current IT provider. Most transitions are completed within 48 hours with zero disruption — we handle all documentation, credential transfers, vendor communications, and monitoring deployment. Most London clients notice an improvement in response times and proactivity within the first week.
Q.Do you provide managed IT services across all London boroughs?
Yes. Coreitech provides managed IT services across all 32 London boroughs — from the City and West End to Outer London boroughs including Barnet, Bromley, Havering, Hillingdon, and beyond. Our London Bridge base means on-site response to Central London (EC, WC, SE1, W1, E1) is typically within 30–45 minutes.
Q.Can Coreitech support businesses that already have an in-house IT person?
Yes. Many London businesses use Coreitech's managed IT services to augment an existing in-house IT team — a model called co-managed IT services. Your internal IT person handles day-to-day user requests while Coreitech provides the monitoring platform, security tooling, patch management, Microsoft 365 management, and specialist escalation. This gives your internal IT person access to an entire team of specialists without adding headcount.
Q.How do I switch to Coreitech's managed IT services?
Switching is simpler than most London businesses expect. Coreitech manages the entire transition: we contact your current provider, retrieve all documentation and credentials, deploy monitoring agents, secure your Microsoft 365 tenant, and ensure your team has live helpdesk access from day one. Most transitions complete in 48 hours with no gap in managed IT service coverage.
Q.What is the difference between managed IT services and managed IT support?
The terms "managed IT services" and "managed IT support" are used interchangeably by most providers, including Coreitech. Both refer to a fixed-fee, ongoing relationship where an external IT provider takes full responsibility for your technology environment. "Managed IT services" often implies a broader scope — including cloud management, SOC security monitoring, procurement, and strategic IT advice — while "managed IT support" may emphasise helpdesk and break-fix. In practice, modern managed IT contracts like Coreitech's cover both in full.
Q.Are managed IT services worth it for a small London business?
Yes — managed IT services are typically most valuable for smaller London businesses (5–50 users) who cannot justify a full-time in-house IT hire. At £25–50/user/month, managed IT services give a 10-person London business a complete IT team for £250–500/month — compared to the minimum £55,000/year for a single in-house hire. The ROI comes from: zero recruitment costs, no single point of failure, deeper expertise, and built-in cyber security.
Q.What should I look for when choosing a managed IT services provider in London?
When evaluating managed IT services providers in London, look for: (1) A contractual SLA — 15-minute critical response is the benchmark; (2) All-inclusive pricing with no hidden charges; (3) Cyber security and SOC monitoring built into the base price; (4) Named engineers who know your business; (5) Demonstrable sector expertise; (6) Microsoft Partner accreditation; (7) References from similar-sized London businesses; (8) A clear, easy switching process. Coreitech meets all of these criteria.
Q.How does Coreitech handle out-of-hours IT emergencies?
24/7 monitoring is included in all Coreitech managed IT services plans — our automated platform alerts on-call engineers to infrastructure issues around the clock, so most problems are identified and resolved before business hours. For client-reported emergencies outside business hours, our Advanced plan includes out-of-hours human response with an emergency contact number.
Get managed IT services
for your London business
Free IT audit — no obligation, just honest advice on your IT security, performance, and value for money. Most transitions from your existing provider take 48 hours.