IT SUPPORT
FOR TRAVEL
AGENCIES UK
Coreitech provides specialist IT support for travel agencies, tour operators, and TMCs across the UK. Amadeus, Galileo, Sabre, PCI DSS compliance, and ABTA/ATOL IT — keeping your business booking.
Managed IT for Travel Agencies
All-inclusive managed IT for travel agencies, tour operators, and TMCs — unlimited helpdesk, proactive monitoring, on-site engineers. Built around booking system dependencies and the 24/7 operational demands of the travel industry.
Travel Booking System Support
Expert support for Amadeus, Galileo/Travelport, Sabre GDS, TravelPort, Traveltek, Dolphin Dynamics, and all major booking and mid-office platforms. We understand the connectivity and integration dependencies of travel tech stacks.
PCI DSS & Payment Security
Travel agencies process high volumes of payment card transactions for flights, hotels, and packages. PCI DSS compliance, secure payment gateway integration, cardholder data protection, and fraud detection configuration.
Microsoft 365 for Travel Businesses
Microsoft 365 Business Premium for travel agencies — Teams for supplier and client communication, SharePoint for itinerary document management, Exchange for GDS-integrated email, and Intune for agency device management.
ABTA & ATOL IT Compliance
IT governance supporting ABTA member obligations and ATOL bonded operators. GDPR compliance for traveller data, secure passenger data handling, and documentation management aligned to ABTA Code of Conduct requirements.
Remote & Hybrid Travel Team IT
IT support for travel agencies with remote-working consultants, homeworkers, and multi-site teams. Secure VPN, cloud-hosted booking system access, device management, and helpdesk for consultants working from anywhere.
IT risks that ground
travel businesses
PCI DSS card payment exposure
Travel agencies process high volumes of payment cards for high-value transactions — making them prime targets for payment card skimming and fraud. PCI DSS non-compliance can result in card scheme fines and loss of merchant facilities.
Passenger data breach
Travel agencies hold detailed passenger personal data — passports, APIS data, health requirements, payment details. GDPR breach of this data can trigger significant ICO fines and reputational damage with travellers.
GDS connectivity disruption
Travel agencies depend on continuous GDS connectivity (Amadeus, Galileo, Sabre) for bookings. Network or IT infrastructure issues that break GDS access stop trading immediately — every minute of downtime costs bookings.
Ransomware during peak booking periods
Ransomware attacks timed to peak booking periods (January, summer holidays) maximise leverage against travel agencies. Tested backups and proactive security monitoring are essential operational continuity controls.
IT support for travel agencies:
common questions
Q.What IT support do travel agencies need?
Travel agencies need IT that understands their GDS systems (Amadeus, Galileo, Sabre), booking platform dependencies, PCI DSS payment security requirements, ABTA/ATOL compliance obligations, and the 24/7 operational demands of the travel industry. Most IT companies treat a travel agency like any other SME — Coreitech understands the specific technology infrastructure that travel businesses depend on.
Q.Can you support Amadeus, Galileo, and Sabre GDS systems?
Yes. We support all major GDS platforms including Amadeus, Galileo/Travelport, Sabre, and mid-office systems including Dolphin Dynamics, Traveltek, and ClientBase. This includes network connectivity requirements for GDS access, workstation configuration, GDS terminal emulation, and troubleshooting connectivity issues that affect booking capability.
Q.How do travel agencies achieve PCI DSS compliance?
PCI DSS compliance for travel agencies centres on: secure payment gateway integration (avoiding storage of full card numbers), network segmentation to isolate payment systems, encryption of cardholder data in transit, access controls on payment systems, and annual PCI DSS assessment. Most travel agencies can achieve PCI DSS compliance via a Qualified Integrator/Reseller programme with their payment gateway rather than a full QSA assessment. Coreitech helps travel businesses implement the technical controls required for PCI DSS compliance.
Q.Can you support homeworking travel consultants?
Yes. The travel industry has embraced homeworking — many agencies now operate with a mix of office-based and home-based consultants. We provide managed IT for homeworking travel consultants including secure VPN for GDS access, device management (Intune MDM), Microsoft 365, and helpdesk support for remote workers. Consistent security policies apply regardless of where consultants are working.
Q.How much does IT support cost for a travel agency?
Managed IT support for travel agencies costs £25/user/month (Standard — unlimited helpdesk, monitoring, on-site, GDS connectivity support) or £50/user/month (Advanced — adds Microsoft 365 management, PCI DSS-aligned security, dedicated account manager). Travel booking system support is included in all plans.
Q.What ABTA and ATOL IT obligations apply to travel agencies?
ABTA membership and ATOL bonding create indirect IT obligations through GDPR (passenger data), financial record-keeping (ATOL reporting), and the ABTA Code of Conduct (which includes data protection provisions). ATOL holders must maintain accurate financial and booking records in a recoverable format — IT disaster recovery and backup are critical. Coreitech helps travel businesses implement the backup, security, and governance infrastructure that underpins ABTA/ATOL compliance.
IT support built for
travel businesses
Free travel IT audit — GDS connectivity, PCI DSS posture, ABTA compliance, and security reviewed at no cost.