IT SUPPORT
FOR
OPTICIANS UK
Coreitech provides specialist IT support for opticians and optical practices across London and the UK. Optisoft, FLEX, NHS claim systems, CQC compliance, and patient data GDPR — IT built for optical healthcare.
IT support that understands
optical healthcare
Optical practices sit at the intersection of retail and healthcare — managing patient clinical records, NHS sight test claims, dispensing workflows, and clinical equipment (OCT scanners, fundus cameras, visual field analysers) all from the same IT infrastructure. Most IT companies understand one side of this but not both.
Patient optical records are special category health data under UK GDPR — the highest protection category. NHS-registered opticians also have DSP Toolkit obligations. Coreitech provides IT support that covers both the clinical compliance requirements and the day-to-day operational IT of running an optical practice.
Managed IT for Opticians
All-inclusive managed IT for optical practices, optometry practices, and spectacle retailers — unlimited helpdesk, proactive monitoring, on-site engineers. Built around practice management software and clinical IT requirements.
Optical Practice Management Software
Expert support for Optisoft, FLEX, Revolution, Specsavers systems, Vision Express PMS, and all major optical practice management platforms. We understand NHS sight test claim systems, dispensing software, and EHR integration.
Cyber Security for Opticians
GDPR-compliant cyber security protecting patient clinical data, prescription records, and NHS patient information. Email security, MFA on all practice systems, endpoint detection, and dark web monitoring.
Microsoft 365 for Optical Practices
Microsoft 365 Business Premium for optical practices — secure email, SharePoint for patient document management, Teams for multi-site communication, and Intune MDM for practice devices.
NHS Digital & CQC-Aligned IT
IT infrastructure aligned to NHS Digital standards, CQC requirements for optical providers, and GOC (General Optical Council) professional obligations. DSP Toolkit support for NHS-registered optical practices.
Multi-Site Optical Practice IT
Centralised IT management for optical chains and multi-site practices — consistent security policies, centralised patient data management, shared booking systems, and single helpdesk for all locations.
IT support for opticians:
common questions
Q.What IT support do opticians and optometry practices need?
Opticians need IT that understands their practice management software (Optisoft, FLEX, Revolution), NHS sight test claim systems, clinical equipment integration (fundus cameras, OCT scanners), CQC requirements, and the GDPR obligations that apply to health data under UK data protection law. Patient optical records are special category health data requiring the highest level of protection.
Q.Can you support Optisoft, FLEX, and optical practice management systems?
Yes. We support all major optical practice management platforms including Optisoft, FLEX Optical, Revolution, and practice management systems used by Specsavers and Vision Express franchisees. This includes the server-side dependencies, annual upgrade management, NHS sight test claim integration, and clinical equipment connectivity.
Q.What GDPR obligations apply to optical practices?
Patient prescription and clinical records are special category health data under UK GDPR — attracting the highest level of protection obligations. Key requirements: lawful basis for processing (contract for private patients, public task for NHS), appropriate security controls (encryption, access controls, MFA), data retention policies (typically 10 years for optical records), and breach notification procedures. Coreitech helps optical practices implement and document the IT controls that evidence GDPR compliance.
Q.Do you support NHS optical providers with DSP Toolkit requirements?
Yes. NHS-registered optical providers are expected to comply with the NHS Data Security and Protection (DSP) Toolkit. We help optical practices work through the relevant toolkit requirements, implement the required security controls, and evidence compliance. We also support GOS claim submission system connectivity and NHS Spine integration where required.
Q.How much does IT support cost for an optical practice?
Managed IT support for optical practices costs £25/user/month (Standard — unlimited helpdesk, monitoring, on-site, patch management) or £50/user/month (Advanced — adds Microsoft 365, clinical IT cyber security, dedicated account manager). Practice management software support is included in all plans at no additional charge.
Q.Can you support multi-site optical chains?
Yes. We support optical chains and franchise groups from 2 to 20+ sites with centralised IT management — consistent security policies across all sites, centralised patient data backup and management, shared booking system infrastructure, single helpdesk number for all locations, and consolidated reporting. Multi-site pricing provides volume discounts.
IT support built for
optical practices
Free optical practice IT audit — practice management software, patient data security, and NHS compliance reviewed.