REMOTE IT
SUPPORT
LONDON
Fast. Secure. Proactive. Real engineers — not bots.
Coreitech delivers remote IT support for London businesses with a 15-minute critical SLA, 95% first-call resolution, and secure remote access. Real engineers pick up every call — no scripts, no call centres. Problems resolved in minutes.
Problems London businesses face
with their current IT support
Waiting hours for a response?
When IT issues hit, every minute of downtime costs your business. Our 15-minute critical SLA means a real engineer responds fast — not a bot, not a call centre.
Security risks going unmonitored?
43% of cyber attacks target SMEs. Without 24/7 remote monitoring, threats go undetected until it's too late. We monitor your entire estate continuously.
Remote workers left to fend for themselves?
Home and hybrid workers need the same quality IT support as office staff. We support your entire team wherever they work — same SLA, same quality.
Different engineer every time you call?
Inconsistent support is frustrating and wastes time. You get a consistent pod of experienced engineers who know your environment and your business.
How remote IT support
works in practice
Remote IT support means your IT company resolves issues by connecting securely to your devices and systems over the internet — without needing to visit your office. Using enterprise-grade remote access tools, Coreitech engineers can see exactly what you see, take control to fix the problem, and have most issues resolved within minutes.
For London businesses, remote IT support dramatically improves response times. Rather than waiting hours for an engineer to travel across London, a critical issue receives attention within 15 minutes regardless of where your staff are located — office, home, or travelling.
Remote support covers the vast majority of IT issues: software faults, Microsoft 365 problems, email configuration, security incidents, access issues, VPN problems, and performance queries. When a physical presence is genuinely needed — hardware replacement, infrastructure cabling, new office setup — our London-based engineers visit on-site, same day.
What can be fixed remotely vs on-site?
Remote IT support services for London
Remote IT Helpdesk
15-minute critical SLA. Real engineers — not scripts — connect securely to your devices to resolve issues in minutes, from anywhere.
Remote Microsoft 365 Management
Full remote management of your Microsoft 365 tenant — users, licenses, Teams, SharePoint, Intune, Entra ID — as part of your monthly fee.
Remote Security Monitoring
24/7 remote monitoring of your endpoints, servers, and network. Threats detected and neutralised before they cause damage.
Remote Network Support
Remote diagnosis and resolution of network issues, VPN problems, and connectivity failures — with on-site escalation same day when needed.
Remote Worker Support
Full IT support for your remote and hybrid workforce — home workers, travelling staff, and multi-site teams. Same SLA as office staff.
Remote Backup & Recovery
Cloud backup management, monitoring, and remote recovery — ensuring your data is always protected and restorable within your RTO.
Remote IT support FAQs — London
Q.What is remote IT support?
Remote IT support means your IT company resolves problems by connecting securely to your devices and systems over the internet — without needing to visit your office. Coreitech uses enterprise remote access tools to fix most issues within minutes, with a 15-minute critical response SLA. A real engineer — not a first-line script reader — handles your issue from first contact to resolution.
Q.Can all IT problems be resolved remotely?
The vast majority — around 95% of IT issues — can be resolved remotely: software problems, Microsoft 365 issues, user errors, connectivity problems, security incidents, configuration changes, cloud migrations, VPN setup, and more. For hardware failures or physical infrastructure work, our London-based engineers visit on-site, typically same day, at no extra call-out charge for managed clients.
Q.How secure is remote IT support?
Coreitech uses enterprise-grade, encrypted remote access tools with multi-factor authentication and full audit trails. All remote sessions are logged, encrypted in transit, and require explicit user permission before any connection is made. Our security practices align with ISO 27001 and NCSC Cyber Essentials guidelines — the same standards we help our clients achieve.
Q.Do you provide remote IT support for home workers?
Yes. Coreitech provides full remote IT support for home workers and hybrid teams — covering home office setup, VPN access, Microsoft 365, device management via Intune MDM, and remote security monitoring. Every remote worker gets the same 15-minute critical response SLA as office-based staff. We support staff wherever they work.
Q.Is remote IT support cheaper than on-site IT support?
Remote IT support is included in Coreitech's fixed monthly managed IT package — there is no separate charge for remote vs on-site visits. You get both for one transparent per-user monthly fee. Standard plan from £25/user/month, Advanced (with Microsoft 365 and full security) from £50/user/month.
Q.How quickly can you resolve a remote IT issue?
Our average critical response time is under 15 minutes. For standard issues during business hours, response is within 4 hours. Our 2024 data shows 95% first-call resolution — meaning most issues are fully resolved in the same session an engineer picks up the ticket, without escalation or callbacks.
Q.What remote IT support tools do you use?
We use enterprise-grade Remote Monitoring and Management (RMM) platforms that provide secure, encrypted remote access to client devices. All sessions require MFA, are fully audited, and can only be initiated with user consent. We do not use consumer tools like TeamViewer on free licences — our toolset is the same used by enterprise IT departments.
Get expert remote IT support
for your London business
Fast, secure, unlimited remote IT support — with on-site backup when you need it.