A managed IT services provider (MSP) takes proactive, ongoing responsibility for your IT — monitoring, helpdesk, security, and Microsoft 365 — for a fixed monthly fee. Coreitech: from £25/user/month, 15-min SLA, UK-wide. 0203 834 9728.
IT MANAGED
SERVICES
PROVIDER · UK
From £25/user/month · 15-min SLA · All UK regions · Microsoft Partner
Coreitech is a managed IT services provider for businesses across the UK. As your MSP, we take complete, proactive responsibility for your technology — unlimited helpdesk, 24/7 monitoring, cyber security, Microsoft 365, and on-site engineers — all on one fixed monthly price per user.
What is a managed IT
services provider?
A managed IT services provider (also called an MSP) is a specialist IT company that takes ongoing, proactive responsibility for managing a business's technology environment — including helpdesk support, infrastructure monitoring, patch management, cyber security, Microsoft 365 administration, and strategic IT planning — for a fixed monthly fee per user.
The key distinction from a traditional IT company is proactive vs reactive. A standard IT company fixes things when they break. A managed IT services provider monitors your systems 24/7, catches issues before they cause downtime, automatically applies security patches, and is incentivised to keep your IT running — not to wait for problems to bill you for fixing.
For UK businesses, a managed IT services provider replaces the need for in-house IT staff (or supplements them in a co-managed model), delivering a full team of specialists — helpdesk engineers, Microsoft-certified consultants, network engineers, and security analysts — for a fraction of the cost of employing them in-house.
The term "managed service provider" (MSP) is used interchangeably with "managed IT services provider" — both refer to the same model: complete, proactive IT management on a fixed monthly per-user fee.
What a managed IT services provider delivers
What our managed IT services
provider covers
As your managed IT services provider, Coreitech takes responsibility for every layer of your IT — from day-to-day helpdesk to 24/7 infrastructure monitoring to strategic IT leadership.
Unlimited IT Helpdesk
15-minute critical SLA. UK-based engineers. No ticket limits, no per-call charges. Phone, email, or portal — all included in your monthly fee.
Managed Cyber Security
NextGen EDR on every endpoint, email security, MFA enforcement, dark web monitoring, and Cyber Essentials certification — built in, not added on.
Microsoft 365 Management
Full lifecycle: licensing at partner pricing, zero-downtime migration, Intune MDM, Entra ID, SharePoint, Teams, Defender for Business — all managed for you.
24/7 Proactive Monitoring
Every server, endpoint, cloud workload, and network device monitored around the clock. Issues caught and fixed before your team notices them.
Patch Management
Automated monthly patch cycles across all OS and third-party software. Verified, reported, and logged — eliminating the #1 ransomware entry point.
Virtual CIO & IT Strategy
Quarterly IT reviews, technology roadmapping, vendor management, and board-level reporting from a dedicated account manager who knows your business.
Managed IT services provider
vs reactive IT support
The business case for choosing a managed IT services provider over break-fix or reactive IT.
| Factor | Managed IT Services Provider | Reactive / Break-Fix IT |
|---|---|---|
| Cost model | Fixed per-user monthly fee — fully predictable | Variable — spikes every time something breaks |
| Monitoring | 24/7 automated — issues caught before impact | None — you call us when things fail |
| Cyber security | Built in — continuous, managed, included | Your problem, or charged per incident |
| Patching | Automated monthly — verified and reported | Your responsibility — usually neglected |
| Response time | 15-min contractual SLA — in writing | Best effort — no commitment |
| Strategic IT | Quarterly reviews, roadmap, vCIO guidance | None — purely reactive |
| Incentive | Prevent problems — uptime = our success | Fix problems — more breaks = more revenue |
Managed IT services provider
pricing for UK businesses
Simple per-user monthly pricing. No hidden extras, no call-out fees, no per-incident charges.
How to choose a managed IT
services provider in the UK
The UK managed IT services market has hundreds of providers — from one-person IT support companies calling themselves MSPs, to large national providers with offshore helpdesks and long-term lock-in contracts. The quality variation is enormous. Here's how to evaluate managed IT services providers properly.
1. Demand a written SLA. Any credible managed IT services provider will commit to defined response times in your contract. For P1 critical issues, target 15 minutes. If a provider says "we aim for" or "typically respond within" — that's not an SLA. Walk away.
2. Verify Microsoft accreditation. Microsoft 365 is the backbone of most UK business IT. Check the provider's Microsoft Solutions Partner status on Microsoft's partner directory. Not all MSPs claiming to be "Microsoft partners" hold current accreditation.
3. Confirm cyber security is included. Many managed IT services providers charge separately for cyber security — it should be built in. NextGen EDR, email security, MFA enforcement, and patching should all be in the base price.
4. Ask about proactive monitoring. The defining feature of a genuine managed IT services provider is 24/7 monitoring. Ask: "How do you identify issues before our users report them?" If the answer involves waiting for calls, it's break-fix with a retainer — not managed IT.
Why choose Coreitech as your
managed IT services provider?
500+ UK businesses trust Coreitech as their MSP. Here's what makes us different from the hundreds of other managed IT services providers in the UK.
Microsoft Solutions Partner
Microsoft-accredited across 365, Azure, Intune, and Defender. Verified on Microsoft's partner directory — not just a reseller claiming partnership.
15-min SLA — contractual
P1 critical response time is in your contract. Not "we aim for" — a written, enforceable commitment maintained across 500+ clients.
UK engineers only
No offshore helpdesks. UK-based engineers who know your business, your sector, and the UK compliance landscape.
Cyber security built in
NextGen EDR, email security, MFA, dark web monitoring, and Cyber Essentials support — in every plan, from day one. Not sold as extras.
Transparent all-in pricing
One per-user monthly fee. No per-incident charges, no call-out fees, no "out of scope" billing. Your invoice matches your quote.
30+ years established
Founded 1993. We've managed IT through every technology era — and we're still here because our clients stay with us.
"Coreitech monitors everything proactively — they fixed a failing drive before it failed. We had no idea until they told us. That's what a managed IT services provider should do."
"The SLA is real. 15 minutes means 15 minutes. We've tested it. Previous MSPs gave us a "target" — Coreitech gives us a contractual commitment."
"We were paying more annually on break-fix than we now pay Coreitech for a full managed service. And now we have monitoring, security, and someone who actually knows our IT."
Managed IT services provider —
your questions answered
Q.What is a managed IT services provider?
A managed IT services provider (MSP) is a specialist IT company that takes ongoing, proactive responsibility for managing a business's technology infrastructure — including helpdesk support, 24/7 monitoring, patch management, cyber security, Microsoft 365 administration, and strategic IT guidance. Unlike a break-fix IT company (which you call when things break), a managed IT services provider monitors your systems continuously, resolves issues before they cause downtime, and charges a predictable fixed monthly fee per user. Coreitech is a managed IT services provider based at London Bridge SE1, serving UK businesses from £25/user/month.
Q.What does a managed IT services provider do?
A managed IT services provider delivers: (1) Unlimited IT helpdesk with guaranteed SLA response times; (2) 24/7 proactive monitoring of servers, endpoints, cloud workloads, and network devices; (3) Automated monthly patch management across all systems; (4) Managed cyber security — NextGen EDR, email filtering, MFA enforcement, dark web monitoring; (5) Microsoft 365 management — Teams, SharePoint, Intune MDM, Entra ID, Defender for Business; (6) Backup monitoring and disaster recovery; (7) Dedicated account management and quarterly IT reviews; (8) Virtual CIO and IT strategy services. All delivered for a single per-user monthly fee with no hidden charges.
Q.How much does a managed IT services provider cost in the UK?
A managed IT services provider in the UK typically charges £25–£65 per user per month for a comprehensive service. Coreitech charges £25/user/month (Standard — unlimited helpdesk, 24/7 monitoring, patch management, NextGen EDR, email security) or £50/user/month (Advanced — adds full Microsoft 365 management, Intune MDM, dark web monitoring, on-site engineers, and a dedicated account manager). For a 15-user business that's £375–£750/month all-inclusive, compared to £45,000–£65,000/year for a single in-house IT hire in London.
Q.What is the difference between a managed IT services provider and in-house IT?
In-house IT means employing your own IT staff — typically one person for SMEs under 50 users. The problems: a single point of failure (illness, resignation, knowledge gaps), cost of £45,000–£75,000/year per person in London (salary, NI, pension, equipment), limited expertise breadth, no out-of-hours cover, and no proactive monitoring unless configured manually. A managed IT services provider gives you a full team — helpdesk engineers, Microsoft specialists, network engineers, security analysts — for a fraction of that cost, with 24/7 monitoring, contractual SLAs, and no HR overhead.
Q.How do I choose the right managed IT services provider?
When choosing a managed IT services provider, evaluate: (1) SLA — get the P1 critical response time in writing, target 15 minutes; (2) Microsoft accreditation — verify on Microsoft's partner directory; (3) What's included — cyber security, on-site support, and patching should be in the base price; (4) Proactive capability — ask how they identify issues before users report them; (5) Sector experience — do they know your specific software and compliance requirements?; (6) Pricing transparency — request a line-by-line breakdown and ask what's excluded; (7) Contract terms — rolling monthly is preferable to long lock-ins; (8) References — ask for clients in your size range and sector.
Q.How quickly can a managed IT services provider onboard my business?
A well-run managed IT services provider should complete onboarding within 48–72 hours with zero disruption to your business. The process includes: documentation of your existing environment; deployment of monitoring agents to all devices; security baseline assessment and hardening; credential and vendor account transfers; Microsoft 365 security review; and onboarding all users to the helpdesk. Coreitech typically completes transitions in 48 hours. We handle all communication with your previous IT provider.
Q.What sectors do managed IT services providers serve?
A managed IT services provider should have experience relevant to your specific industry. Coreitech serves: professional services (law firms, accountants, financial advisers, recruitment), healthcare (dental, GP practices, private clinics), property (estate agents, property management, housing associations), media and creative agencies, education (schools, academies), charities and nonprofits, financial services (wealth management, hedge funds, private equity), technology companies and startups, and manufacturing and logistics businesses. Each sector has different software, compliance, and security requirements.
Q.Does a managed IT services provider replace in-house IT?
A managed IT services provider can either fully replace in-house IT or complement it (known as co-managed IT). For businesses without any IT staff (typically under 50 users), a managed IT services provider handles everything. For businesses with internal IT staff, a co-managed IT model works well — the internal person handles first-line user support and day-to-day requests, while the managed IT services provider delivers 24/7 monitoring, security management, Microsoft 365 expertise, and out-of-hours cover that the internal hire cannot provide alone.
Ready to work with a managed IT
services provider you can trust?
Free IT audit — we review your current IT setup, security posture, and Microsoft 365, then give you a clear all-inclusive quote. Most transitions complete in 48 hours with zero disruption.