24/7 IT support with 15-minute SLA — nights, weekends, holidays included. Automatic monitoring + on-call engineers. No emergency surcharges. 0203 834 9728.
24/7 IT
SUPPORT UK
London & Nationwide · Always On
IT support that never sleeps — 24 hours a day, 7 days a week, 365 days a year. Automatic monitoring, on-call engineers, 15-minute critical response SLA. No emergency surcharges. Same price as business hours support.
24/7 IT support in practice:
what happens at 2am?
Issue Detected
2:00 AM — Your server starts showing warning signs. Coreitech's monitoring system detects it automatically.
Engineer Alerted
2:02 AM — On-call engineer receives alert on their phone. They wake up and start investigating immediately.
Response & Resolution
2:15 AM — Engineer has made first contact, diagnosed the issue, and is working on a fix. You don't even know there was a problem.
Your team wakes up to a fully functioning business. No downtime. No lost revenue. No emergency calls needed. The problem was handled silently while everyone slept.
What 24/7 support prevents:
actual incidents we've handled
Server Overheating
Server was overheating, fans failing. Detected automatically, on-call engineer adjusted cooling settings and ordered replacement fan before business hours Monday.
Ransomware Attempt
Ransomware detected trying to spread. Immediate containment, affected system isolated, backup verified. Business never knew there was an attempt.
Database Corruption
Database corruption started. Hourly backup check caught it, engineer restored from 4-hour-old backup. Data loss prevented. Zero impact at 9am Monday.
Email Service Outage
Email server failure detected. On-call engineer rebooted, verified mailflow, customer never saw an outage. Handled before morning.
24/7 IT support —
questions answered
Q.Why do businesses need 24/7 IT support in the UK?
Outages don't happen during business hours. Server failures, ransomware, email breaches — they happen at 2am on a Saturday. If you don't have 24/7 IT support, your UK business is exposed all night and all weekend. Every hour of downtime costs revenue — the average UK SME loses £3,500 per hour of IT downtime. 24/7 IT support ensures issues are detected and resolved before your team arrives in the morning, keeping your business operational around the clock.
Q.What's the difference between 24/7 monitoring and 24/7 helpdesk?
24/7 monitoring means your systems are watched automatically by software (not by humans sitting idle). If an issue is detected, on-call engineers are alerted immediately. 24/7 helpdesk means live support is available anytime — phone, email, or portal. Coreitech provides both: 24/7 automated monitoring that catches issues before they impact your business, plus 24/7 helpdesk access for your team whenever they need support, day or night.
Q.How fast is response time for 24/7 IT support?
Coreitech's 24/7 IT support has a 15-minute critical incident SLA — written into every contract. Non-critical issues get a 4-hour response SLA. After-hours response is the same as business hours — no reduced service, no slower response times at night or weekends. This 15-minute SLA applies 24 hours a day, 7 days a week, 365 days a year, including bank holidays and Christmas.
Q.Is 24/7 IT support expensive for UK businesses?
No — 24/7 IT support is included in Coreitech's managed IT pricing from £30–50/user/month. There are no emergency surcharges, no after-hours fees, and no weekend call-out charges. A dedicated on-site IT person costs £40,000–65,000/year in London and only covers business hours. 24/7 managed IT support is significantly cheaper and provides better, round-the-clock coverage across London and the entire UK.
Q.Who staffs 24/7 IT support — are they real engineers?
Coreitech uses a shift-based team of UK-based certified engineers with on-call rotation. Every night, every weekend, and every bank holiday — professional engineers are available. Not an answering service or offshore call centre. Real, qualified engineers who know your environment, your systems, and your business. Our 24/7 team includes Microsoft-certified consultants, network engineers, and security analysts.
Q.What happens if there's an outage on a Sunday night?
Coreitech's 24/7 monitoring detects the issue automatically — your team doesn't need to call. An on-call engineer is alerted immediately and starts investigating within 15 minutes. The engineer diagnoses, resolves, and documents the issue. You receive a full incident report on Monday morning. Your team wakes up to a fully functioning business with no downtime and no lost revenue.
Q.Does 24/7 IT support cover London and all UK regions?
Yes. Coreitech provides 24/7 IT support across London and the entire UK — including all 32 London boroughs, Surrey, Hertfordshire, Kent, Essex, Birmingham, Manchester, Glasgow, Edinburgh, and every UK region. Remote helpdesk and 24/7 monitoring cover the entire UK from our London Bridge operations centre. On-site engineering is available UK-wide from our regional offices and partner network.
Q.What's included in a 24/7 IT support contract?
A Coreitech 24/7 IT support contract includes: 24/7 automated infrastructure monitoring (servers, endpoints, network, cloud), 24/7 on-call engineer response with 15-minute critical SLA, unlimited remote helpdesk access, patch management, NextGen EDR cyber security, email security, backup monitoring, and a dedicated account manager. There are no emergency surcharges, no after-hours fees, and no per-incident charges. One fixed monthly price per user covers everything.
Get 24/7 IT support
without the emergency fees
Same price as business hours support. No surcharges. Professional engineers monitoring your systems every second of every day.