IT HELPDESK
SUPPORT
LONDON
Coreitech provides IT helpdesk support for London businesses — unlimited remote helpdesk, 15-minute critical SLA, on-site engineers, and proactive 24/7 monitoring on one fixed monthly price.
What's included in our IT helpdesk
Unlimited Remote Helpdesk
15-minute critical response SLA. No ticket limits, no per-call charges. Unlimited support included in your monthly fee.
On-Site IT Helpdesk
When remote resolution isn't enough, our London-based engineers are on-site — typically within 30–45 minutes from London Bridge.
Microsoft 365 Helpdesk
Expert support for all Microsoft 365 issues — Teams, SharePoint, Outlook, OneDrive, Intune — handled by certified engineers.
Cyber Security Helpdesk
Immediate response to security incidents, phishing reports, and malware alerts. 24/7 SOC monitoring available.
End User Support
Password resets, software installation, device setup, printer issues, VPN — full end-user IT support for all staff.
Proactive Monitoring
We don't wait for you to call. Our monitoring detects issues before users notice and resolves them automatically where possible.
IT helpdesk FAQs — London
Q.What is included in your IT helpdesk service in London?
Coreitech's IT helpdesk includes unlimited remote support with a 15-minute critical response SLA, on-site engineer visits, Microsoft 365 support, cyber security incident response, end-user support for all software and hardware issues, and proactive 24/7 monitoring — all included in a fixed monthly fee per user.
Q.How quickly does your IT helpdesk respond in London?
Critical issues receive a 15-minute response SLA. Standard issues are addressed within 4 business hours. On-site visits from our London Bridge SE1 office reach Central London within 30–45 minutes and outer London within 60 minutes.
Q.Do you charge per call or per ticket for IT helpdesk support?
No — Coreitech's IT helpdesk is fully unlimited. All remote support, on-site visits, and helpdesk calls are included in a fixed monthly per-user fee. There are no call-out charges or per-ticket fees.
Q.Can your helpdesk support our remote workers?
Yes. Coreitech provides full IT helpdesk support for remote and hybrid workers via remote access tools, Microsoft 365 cloud-based management, and VPN support. Our helpdesk supports users wherever they are.
Q.Do you provide out-of-hours IT helpdesk support?
Yes. Out-of-hours and 24/7 helpdesk support is available on our Advanced plan. This includes evening, weekend, and bank holiday cover for critical IT issues.
Get unlimited IT helpdesk support
for your London business
No call-out fees, no ticket limits — just fast, expert IT support whenever you need it.