HOW MUCH DOES
IT SUPPORT
COST IN LONDON?
Managed IT support in London costs £25/user/month (Standard) or £50/user/month (Advanced). Here's how the different models compare — and what you should expect to pay.
IT support pricing models
compared
Managed IT (per user/month)
£25 – £50Unlimited helpdesk, monitoring, patching, security — all-in. Standard at £25, Advanced at £50. Most popular for SMEs.
Break-fix (hourly)
£120 – £250/hrPay per incident. No monitoring. Costs spike when systems fail. High total cost for active businesses.
In-house IT staff (1 engineer)
£35,000 – £55,000/yrSalary only — add NI, pension, holiday cover, training. Limited to one person's skill set.
On-site ad-hoc (day rate)
£600 – £1,200/dayUseful for one-off projects. Expensive as primary IT support.
6 factors that affect
your IT support cost
Number of users
Most managed IT contracts are priced per user per month. More users = higher total, but the per-user price often drops with volume.
On-site requirements
Businesses that need frequent on-site visits (e.g. with servers, specialist hardware, or multiple locations) typically pay more.
Package tier
Entry-level packages cover helpdesk and monitoring. Premium tiers add cyber security, Microsoft 365 management, and dedicated account management.
Location
Central London providers typically charge a slight premium for on-site response. London Bridge and City-based engineers are closest to EC/SE/WC postcodes.
Contract length
12-month contracts are typically cheaper per month than rolling monthly. Multi-year discounts are available from most providers.
Infrastructure complexity
Businesses with on-premise servers, specialist software, or multiple sites require more management time — reflected in pricing.
IT support cost
questions answered
Q.How much does IT support cost in London?
Managed IT support in London costs £25/user/month (Standard plan) or £50/user/month (Advanced plan — includes Microsoft 365, on-site engineers, and cyber security). Break-fix IT (pay per incident) costs £120–£250/hour. For a 20-person business, managed IT costs £500–£1,000/month all-in — versus £35,000–£55,000/year for a single in-house IT engineer.
Q.Why does IT support cost vary so much between providers?
IT support pricing varies based on what's actually included. Cheap quotes often exclude on-site visits, cyber security, Microsoft 365 management, or limit the number of support tickets. Always compare like for like — ask specifically what is and isn't included, what the on-site response time is, and whether security tools are included or extra.
Q.Is managed IT support cheaper than hiring in-house?
For most SMEs with under 50 staff, managed IT is significantly cheaper than in-house. A single IT engineer in London costs £40,000–£55,000 salary plus NI, pension, holiday cover, and training — and only covers one person's skill set. Managed IT gives you a full team of helpdesk, Microsoft specialists, security engineers, and network engineers for £25–£50/user/month.
Q.What is included in IT support pricing?
A good managed IT price should include: unlimited helpdesk support, 24/7 monitoring, automated patch management, cyber security (NextGen AV, email security, dark web monitoring), Microsoft 365 management, on-site engineer visits, and a dedicated account manager. Always check whether security is included or extra — some providers quote low and charge separately for security tools.
Q.Do IT support contracts have hidden costs?
Some providers charge separately for: on-site visits (call-out fees), cyber security tools, Microsoft 365 licences, project work, out-of-hours support, and new user onboarding. At Coreitech, our pricing is fully inclusive — one per-user monthly fee with no call-out charges, no per-ticket limits, and security included as standard.