IT support for small businesses in London: £25/user/month (Standard) or £50/user/month (Advanced — includes Microsoft 365 & on-site engineers). Coreitech covers all 32 London boroughs — 15-min remote SLA, on-site within 30–60 min. Minimum 3 users.
BUSINESS IT SUPPORT
LONDON
Small Business · SME · 2026
4.9★ · 95% first-call resolution · 15-min SLA · From £25/user/month · Microsoft Partner
Enterprise-level managed IT support for London SMEs. 24/7 monitoring, unlimited helpdesk, on-site engineers — one fixed monthly price. Microsoft 365, cyber security, and Cyber Essentials included. No per-ticket fees. No surprises.
What is IT support for small business?
IT support for small business is the outsourced management of a small company's technology — helpdesk, devices, network, cyber security, and Microsoft 365 — delivered by a specialist provider for a fixed monthly fee per user. It gives a 5–50 person SME the same IT capability as a large enterprise, without the £50k+ salary, training, and cover costs of hiring an in-house IT person.
For London small businesses, IT support means a single point of contact for every tech issue — a slow laptop, a broken printer, a Microsoft 365 login, a suspected phishing email, or a server alert at 2am. Coreitech delivers IT support for small businesses in London from £25/user/month, with a 15-minute critical SLA, on-site engineers across all 32 boroughs, and no minimum contract length.
Unlimited helpdesk
Your team calls or emails any time. No per-ticket charges, no call-out fees, no quota. Every issue is logged, tracked, and resolved under SLA.
Cyber security included
EDR, email filtering, MFA, patching, and backup — the same defences large enterprises use, sized and priced for a small business.
Scales with your team
From 3 users to 250, pricing is per-user per month. Onboard a new starter in hours, not days. One contract covers your whole team.
Sound familiar?
Hours waiting for a response
Every minute of IT downtime costs your business. Break-fix IT has no SLA — you wait. Coreitech's 15-minute critical SLA puts engineers on your problem fast.
Unexpected bills every month
Per-incident or per-hour IT makes budgeting impossible. Coreitech charges one flat fee per user per month — no surprises, no call-out charges.
Cyber threats going undetected
43% of cyber attacks target SMEs. Without 24/7 monitoring, threats go unnoticed until it's too late. We monitor your entire estate around the clock.
Slow systems killing productivity
Unpatched, unmonitored systems slow down. Our proactive patch management and performance monitoring keeps your team productive.
No IT expertise in-house
A full-time IT hire in London costs £45,000–£65,000/year. Coreitech gives you a full team — helpdesk, Microsoft, security, networking — for a fraction of that.
Remote workers struggling
Home workers need the same quality IT support as office staff. We provide identical SLAs for remote, hybrid, and office-based staff under one contract.
IT support that works for
small business budgets
Priced for small business
Fixed monthly cost per user — not per ticket or per hour. Budget certainty from day one.
A full team, not one person
Helpdesk, Microsoft specialists, network engineers and security analysts — for less than one IT hire.
15-min critical response
Guaranteed SLA for critical issues. Remote resolution in minutes, on-site when needed.
Security built in
Every package includes NextGen AV, patch management, MFA support and Cyber Essentials guidance.
Managed IT vs Break-Fix
for London SMEs
| Break-fix / ad-hoc IT | Coreitech managed IT | |
|---|---|---|
| Monthly cost | Unpredictable — spikes when things break | £25/user/month — flat, predictable |
| Monitoring | None — you call when things break | 24/7 automated monitoring included |
| Cyber security | Not included — separate spend | Built-in — AV, patching, MFA, dark web |
| Response time | Hours to days depending on provider | 15-minute critical remote SLA |
| On-site visits | Charged per visit (£100–£250) | Included — no call-out fees |
| Microsoft 365 | Self-managed by you | Fully managed, licences at partner price |
| Proactive patching | Your responsibility | Automated — applied and verified by us |
| Annual IT cost | 40% higher on average vs managed IT* | One flat fee — budgetable from day one |
*Based on average annual IT spend including downtime costs, security incidents, and reactive callouts.
Managed IT pricing for
SMEs in London
All prices are per month, inclusive — no hidden fees, no call-out charges.
| Business size | Standard (£25/user) | Advanced (£50/user) |
|---|---|---|
| 3–10 users | £75–£250/mo | £150–£500/mo |
| 11–25 users | £275–£625/mo | £550–£1,250/mo |
| 26–50 users | £650–£1,250/mo | £1,300–£2,500/mo |
| 51–100 users | £1,275–£2,500/mo | £2,550–£5,000/mo |
Prices exclude VAT. Microsoft 365 licences quoted separately at partner pricing.
IT support ROI for
London SMEs
Trusted by London SMEs across all sectors
Why small businesses need
managed IT support
Most London small businesses can't afford a full-time in-house IT engineer — but they absolutely need professional IT support. Managed IT support for small businesses gives you a complete IT team — helpdesk, Microsoft specialists, security engineers, network engineers — for a single transparent monthly fee per user.
Unlike break-fix IT (pay per incident), managed IT is proactive. We monitor your systems 24/7, patch vulnerabilities before they become problems, and ensure your business stays operational. Issues are often resolved before users even notice them.
Coreitech supports London small businesses from 3 users — whether you're a professional services firm in the City, a startup in Shoreditch, or a growing SME anywhere across London. Fixed monthly price, no ticket limits, no hidden charges.
What to watch out for
in IT support quotes
How we set up IT support
for your small business
Free IT Audit
We assess your current IT environment — devices, cloud services, security posture, and network. No obligation, no cost. We show you exactly where the gaps are.
Onboarding in 48hrs
Monitoring agents deployed silently, Microsoft 365 secured, all devices onboarded. Most small business transitions complete in 48 hours with zero disruption.
24/7 Monitoring Live
Your entire IT environment is monitored automatically. Issues are flagged and resolved before they impact your team — most are fixed before users notice.
Ongoing Management
Monthly patch cycles, Microsoft 365 admin, security reviews, and a quarterly IT review with your dedicated account manager — all in your monthly fee.
What London SMEs say
about Coreitech
"We moved from a break-fix provider and the difference was immediate. Issues that used to take days are now resolved in under an hour. The monitoring means problems are fixed before we even notice them."
"As a 12-person business we couldn't justify an in-house IT person. Coreitech gives us a full team — Microsoft specialists, security, helpdesk — for less than we were spending on a single IT contract before."
"The onboarding was painless. They took over from our old provider in 48 hours, sorted out our Microsoft 365 security, and got our Cyber Essentials certification done within a month."
Switching IT provider
for your small business
Switching IT provider is easier than most small businesses expect. Coreitech manages the entire transition — communicating with your existing provider, retrieving all credentials and documentation, and onboarding your team without any gap in coverage. Most transitions complete in 48 hours.
Small business IT support
questions answered
Q.How much does IT support cost for a small business in London?
Managed IT support for London small businesses costs £25/user/month (Standard) or £50/user/month (Advanced — includes Microsoft 365, cyber security, on-site engineers, dedicated account manager). A 10-person team pays £250–£500/month all-inclusive — compared to £3,500–£5,500/month for a single in-house IT engineer once you include salary, NI, pension and holiday cover.
Q.What is included in small business IT support?
A comprehensive managed IT package for small businesses should include: unlimited helpdesk support with no ticket limits, proactive 24/7 monitoring, automated patch management, cyber security (NextGen AV, email security, dark web monitoring), Microsoft 365 management (Teams, SharePoint, Intune), on-site engineer visits, and a dedicated account manager. At Coreitech, all of this is included in one fixed monthly price per user — no hidden charges.
Q.Are there hidden costs in small business IT support?
Common hidden costs from some providers include: call-out fees for on-site visits, per-ticket charges above a limit, cyber security tools as add-ons, Microsoft 365 licences at inflated margins, and out-of-hours surcharges. Coreitech's pricing is fully inclusive — one fixed per-user fee, no call-out charges, security included, and Microsoft 365 procured at partner pricing.
Q.Do you support businesses with fewer than 10 users?
Yes. We support businesses from 3 users upwards. Many of our small business clients start with 5–10 users and scale with us as they grow. There are no large minimum commitments, and our per-user pricing means you only pay for what you actually use.
Q.Is managed IT support or break-fix better for small businesses?
Managed IT is almost always better value for small businesses with more than 5 users. Break-fix IT (pay per incident) sounds cheaper but costs spike unpredictably — and you get no monitoring, no patching, and no security oversight. Research shows businesses on break-fix spend 40% more annually than those on managed IT when factoring in downtime and incident costs.
Q.Can you take over from our current IT provider?
Yes. We handle the full transition from your existing IT provider, typically completing onboarding within 48 hours with zero disruption. We manage all communication with your previous provider, migrate documentation, and ensure continuous coverage throughout.
Q.Do you offer IT support contracts for small businesses?
We offer both monthly rolling and 12-month contracts. Monthly rolling gives maximum flexibility. Annual contracts include a small discount. Most small businesses start on rolling monthly while they assess fit, then move to annual for pricing certainty.
Q.What is the best IT support for a small business?
For most London small businesses with 5–50 users, managed IT support is the best model. It provides proactive 24/7 monitoring, unlimited helpdesk, cyber security, and Microsoft 365 management for a fixed monthly fee — rather than paying per incident when things break. Look for a provider with a documented 15–30 minute response SLA, UK-based engineers, cyber security included (not as an add-on), and transparent all-inclusive pricing. Coreitech ticks all four boxes from £25/user/month.
Q.How quickly can you set up IT support for a small business?
Coreitech can onboard a new small business IT support client in 48 hours. This includes deploying monitoring agents, securing Microsoft 365, onboarding all devices, and providing your team with helpdesk access. If you're switching from an existing IT provider, we handle all communication with your previous supplier and ensure there is no gap in support coverage during the transition.
Q.Does your small business IT support include cyber security?
Yes — cyber security is built into every Coreitech managed IT package, not sold as a separate add-on. All plans include NextGen endpoint detection and response (EDR), automated patch management, email security, and MFA support via Microsoft Entra ID. The Advanced plan additionally includes dark web monitoring and Cyber Essentials certification support. This is particularly important for London SMEs — 43% of UK cyber attacks target businesses with under 250 staff.
Q.What London areas do you cover for small business IT support?
Coreitech provides on-site IT support for small businesses across all 32 London boroughs. Our engineers are based at London Bridge SE1, giving us on-site response to Central London (City, EC, WC, SE1, E1, W1) typically within 30–45 minutes. Outer London boroughs (including Barnet, Bromley, Hillingdon, Havering, Sutton) are typically reachable within 1–2 hours. Remote helpdesk covers all London locations equally with a 15-minute critical response SLA.
Get IT support for
your London small business
Free IT audit — no obligation. We assess your current IT, identify risks, and give you a fixed-price quote. Most transitions from your existing provider take 48 hours.