24/7 IT support UK covers evenings, weekends and bank holidays with real UK engineers — your machines, servers and cloud monitored constantly, and a human engineer ready when something goes wrong. From £25/user/mo. Overnight response within 15 minutes on Advanced. Call 0203 834 9728.
24/7 IT Support UK
Round-the-Clock Cover for UK Businesses
4.9★ · 97% retention · Microsoft Solutions Partner · 15-min overnight SLA · UK-based engineers
Real UK engineers, every hour. While most providers route overnight traffic to offshore call centres or a ticket queue, Coreitech keeps a qualified technical team covering your infrastructure through the night — with the same SLAs your business relies on during the day.
What 24/7 IT support actually means — and what to watch out for
Not all 24/7 IT support is the same. Many providers advertise "24/7 cover" but outsource overnight support to an offshore partner who follows a script, can't access your environment properly, and emails a ticket back to your daytime engineer. Others use a ticket-only model where nothing happens until the next business day.
Genuine 24/7 IT support means someone qualified is watching your infrastructure every hour of every day — including nights, weekends and bank holidays — and engineering action happens when it's needed, not the next morning.
Coreitech's 24/7 IT support for UK businesses provides real UK engineers, proactive monitoring across your entire stack, and overnight response within 15 minutes on the Advanced plan (£50/user/mo). Standard plan (£25/user/mo) also monitors 24/7 with next-available-engineer overnight cover.
What's included in our round-the-clock cover
What IT issues we cover out of hours — and overnight
24/7 IT support pricing — transparent UK rates
£25/user/mo
Standard plan — for most SMEs
£50/user/mo
Advanced plan — 15-minute overnight SLA
All prices plus VAT. No hidden call-out charges.
Talk to an Engineer Now24/7 IT support UK — frequently asked questions
Q.Is your 24/7 support handled by UK engineers or an overseas call centre?
All support — day or night — is handled by Coreitech's UK-based technical team. You speak to a qualified engineer, not a script reader. We never outsource after-hours support to an overseas partner.
Q.What counts as an out-of-hours IT issue?
Anything happening outside standard office hours (09:00–17:30 Monday to Friday). We cover evenings, weekends, bank holidays, and Christmas Day with the same engineers and the same SLAs. Access gates, factory "doors open" times and specific out-of-hours rosters are logged against each client to ensure the right people respond.
Q.How quickly will someone respond at 2am?
Advanced plan clients receive a 15-minute response SLA around the clock. Standard plan clients get the next available engineer — typically within 1 hour overnight. Both plans cover the full night including alarms, monitoring alerts and urgent break-fix.
Q.Is 24/7 IT support included in the price or is it a premium add-on?
24/7 monitoring is included as standard on both plans. Out-of-hours engineer response is included on the £50/user/mo Advanced plan. Standard plan gets a 1-hour overnight response target. There is no hidden "call-out charge" — advance support is the only item that sits as an upgrade.
Q.What industries do you cover 24/7?
We provide 24/7 cover to regulated and round-the-clock sectors: finance, legal, healthcare, logistics, manufacturing, hospitality, and professional services, plus any client with a genuine need for outside-standard-hours cover. Cover is scoped by need, not by sector.
Q.What if our IT incident happens during a bank holiday?
Bank holidays are treated as standard business days for support. All SLAs apply. The only change is that non-urgent requests scheduled for bank holidays will be picked up the next working day unless you explicitly flag them as urgent.
Start 24/7 IT cover today
From £25/user/mo. Set up in 48 hours. Real UK engineers, every hour of every day.