A managed service provider (MSP) is a company that takes care of your IT proactively for one fixed monthly fee instead of charging per hour or per fix. Coreitech is a 4.9★ UK MSP with transparent pricing from £25/user/mo, a named account manager, 24/7 UK engineering and Microsoft Solutions Partner status.
Managed Service Provider UK
Transparent UK IT Support. No Hidden Costs.
4.9★ · 97% retention · Microsoft Solutions Partner · Named account manager · UK engineers · From £25/user/mo
Coreitech is a leading UK managed service provider for small and mid-size businesses. One fixed monthly price covers your entire IT — helpdesk, security, monitoring, on-site visits, Microsoft 365 and a named account manager. No per-ticket, per-device or hidden charges.
What is a Managed Service Provider — and why does your business need one?
A Managed Service Provider (MSP) takes responsibility for your IT on an ongoing, proactive basis. Instead of the traditional break-fix model where you only call someone when something breaks and pay by the hour, an MSP monitors your entire IT environment 24/7, maintains it, secures it and supports your users for a single predictable monthly fee.
This means: issues are fixed before they affect your team, security is maintained continuously, you have a named person to call, and your IT costs are fixed and known — not emergency invoices that arrive after hours.
Coreitech is a UK-managed IT service provider that delivers this model to SMEs across the UK — covering Microsoft 365, cyber security, helpdesk, monitoring, on-site visits and IT strategy under one all-inclusive monthly price.
What a top UK managed service provider should cover — and what we actually manage
Endpoints & Devices
Laptops, desktops, tablets and mobile devices managed and secured — including Windows, Mac and mobile fleets. Intune MDM or Jamf Pro, fleet management, device procurement and hardware lifecycle.
Microsoft 365
Full M365 management — licences, Teams, SharePoint, OneDrive, Exchange email, security baselines and Copilot. Also Google Workspace support where that's your platform.
Cyber Security
Antivirus, email filtering, endpoint detection and response, MFA enforcement, dark web monitoring, patch management and managed 24/7 threat monitoring across your entire estate.
Servers & Infrastructure
Server management, cloud infrastructure migration, Active Directory or Entra ID, network configuration, VPN, Wi-Fi and structured cabling.
IT Helpdesk & Support
Unlimited UK helpdesk with named account manager, on-site engineer visits, 15-minute critical SLA and self-service portal — one fixed price, no per-ticket billing.
Strategic IT Management
IT strategy, budgeting guidance, vendor liaison, compliance planning (Cyber Essentials, ISO 27001, GDPR) and monthly reporting to your leadership team.
Transparent MSP pricing from a UK managed service provider
£25/user/mo
Standard plan
£50/user/mo
Advanced plan
All prices plus VAT. No setup, onboarding or device charges.
Call for a free quoteMSP vs in-house IT — when a UK managed service provider is the right choice
| Factor | MSP | In-house IT person |
|---|---|---|
| Annual cost for 20 users | £6,000–£12,000 (no locum cost) | £44,000–£60,000 salary + NI + pension |
| Coverage | 24/7 multidisciplinary team | 1 person, 9-to-5 |
| Technology breadth | Windows, Mac, Azure, networking | One person's skillset |
| Holiday/sickness cover | Always covered | Uncovered |
| Security depth | SOC, EDR, dedicated tools | Goodwill and whichever tools you buy |
Why Coreitech is a different kind of UK MSP
Most UK managed service providers fall into one of two camps: those that hide their pricing behind a quote process, and those that charge per-device with separate line-items for every service. Coreitech gives you published per-user pricing with everything included — IT helpdesk, on-site visits, Microsoft 365, security features, monitoring and a named account manager. One price, one invoice, one relationship.
We are a 4.9★ Microsoft Solutions Partner with UK-based engineering 24/7, a 97% client retention rate stretching over many years, Cyber Essentials Plus and ISO 27001-aligned operations. The people who answer your call own your account — they are not a script-reader sitting in a turnaround contract.
UK managed service provider — frequently asked questions
Q.What is a Managed Service Provider (MSP)?
A Managed Service Provider is a company that takes care of your IT on an ongoing, proactive basis instead of fixing things only when they break. Instead of paying per hour or per fix (support-by-the-break), you pay a fixed monthly fee and the MSP monitors, maintains, secures and supports your technology around the clock. MSPs typically cover your devices, servers, cloud services, security and IT helpdesk under one agreement — making it simpler, more predictable and cheaper than either in-house IT or ad-hoc support.
Q.Why choose Coreitech over other UK MSPs?
Most UK MSPs follow one of two models: they either hide their pricing behind a sales call or quote everything per-device. Coreitech gives you published per-user pricing (£25/user/mo Standard, £50/user/mo Advanced) with everything included — no per-ticket, per-device or "tooling" add-on. We're a 4.9★ Microsoft Solutions Partner with UK-based 24/7 engineering, a named account manager on every account and a combined M365+MSP offering on one invoice. Every competitor fails on at least one of those — we deliver all of them.
Q.Is it cheaper to hire an in-house IT person instead?
No. A full-time in-house IT manager costs £40,000–£55,000/year in salary plus employer NI, pension, training, tools and leave cover. That buys you one person — who takes holidays, gets sick and can't cover out-of-hours. An MSP gives you a full team of specialists for a predictable monthly cost (for 20 users that's £500–£1,000/mo across all plans), with 24/7 cover, a named account manager and no leave-gap problem. In-house only makes financial sense above roughly 80–100 users, and even then many businesses use an MSP for security cover and escalation.
Q.What is included in the £25/user/mo Standard plan?
The Standard plan includes unlimited remote IT helpdesk support, proactive server and endpoint monitoring, on-site engineer visits as required, antivirus, anti-malware and email filtering, MFA configuration, M365 basic management, patch management, and a named account manager. All at a single fixed price with no per-ticket, per-callout or minimum charge — one monthly invoice, one provider.
Q.What is the difference between Standard and Advanced?
The Advanced plan (£50/user/mo) adds everything in Standard plus Microsoft 365 Business Premium licences with Intune device management and Microsoft Defender endpoint security, guaranteed 15-minute crisis SLA 24/7, a dedicated strategic account manager with quarterly business reviews, advanced endpoint detection and response (Microsoft Defender for Business), conditional access policies and data loss prevention configuration, and tighter security reporting to directors.
Q.Does Coreitech support Mac fleets alongside Windows?
Yes. We're a dedicated Mac IT support provider and manage mixed Windows/Mac/Mobile fleets through Intune (or Jamf Pro for creative/design environments). Mac fleets are supported on the same flat per-user pricing; there's no premium for either platform. Learn more on Apple Mac Support London and our Mac focused service pages.
Q.How quickly can Coreitech take over my existing IT?
Most take-overs complete within 48 working hours. We start with a no-obligation audit of your systems — users, servers, licensing, security posture, network and monitoring. Based on the audit we produce a fixed-price proposal and an onboarding plan. We handle everything from documenting your environment and notifying your current provider to building your monitoring stack, onboarding your users and going live. Non-contract Standard bookings can be live in the same day for urgent cases.
Q.Is there an upfront or switching charge?
No. There is no setup fee, no device-onboarding charge and no "platform migration" add-on. The first month's fee covers your activity from go-live date onward. We also cover the cost of decommissioning your former provider's agent software as part of take-on. Coreitech pricing is as transparent for the switching period as it is for day-to-day support.
Q.Does Coreitech serve businesses outside London?
Yes. While our office and engineering base is London, we serve clients across the UK — including the South East, Midlands, North West, Yorkshire and Edinburgh — with remote-first support and on-site visits for any location covered by our regional engineering network. Every business gets the same pricing, the same named account manager and the same SLA regardless of distance.
Q.What questions should I ask an MSP before signing up?
Always ask: What is your published per-user price and exactly what does it include versus what is "extra"? What is your response SLA and out-of-hours SLA — and is any part handled overseas? What is your named-contact model and how long does my account manager stay on my account? How do you handle leaving or switching away at the end of the agreement? Coreitech can answer all of these in writing on day one.
A different kind of UK MSP
From £25/user/mo. Set up in 48 hours. No hidden costs. Named account manager included.