IT helpdesk UK — unlimited tickets, 15-minute critical SLA, UK-based engineers. From £25/user/month (included in managed IT). 0203 834 9728.
IT HELPDESK
SERVICES UK
UNLIMITED · 15-MIN SLA
Coreitech provides IT helpdesk services for UK businesses — unlimited tickets, 15-minute critical response SLA, UK-based engineers, and no per-incident charges. Included in all managed IT packages or available standalone.
What our IT helpdesk
resolves for UK businesses
Coreitech's IT helpdesk resolves the full range of day-to-day IT issues for UK businesses — from simple password resets to complex Microsoft 365 configuration problems and network connectivity diagnostics.
All helpdesk interactions are handled by UK-based engineers — not offshore call centres. Every engineer is Microsoft-certified and trained on the tools and software your business uses. When you call, you speak to someone who already knows your systems.
The helpdesk is available by phone, email, and online portal — whichever your team prefers. Tickets are tracked, prioritised by SLA, and reported monthly so you always know exactly what support your team has used.
Issues resolved by our IT helpdesk
IT helpdesk pricing
for UK businesses
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users.
"The helpdesk response is genuinely 15 minutes — not a call-back in 15 minutes, an actual engineer working on the problem. Our previous provider regularly took 2+ hours. Night and day difference."
"Our team used to dread IT issues. Now they just log a ticket and it's dealt with — often before they've finished explaining the problem. Unlimited helpdesk is exactly what it says."
"We have 38 staff across 3 offices. The helpdesk knows our systems, knows our people, and resolves issues incredibly fast. It really does feel like having an in-house IT team."
IT helpdesk UK —
frequently asked questions
Q.What is an IT helpdesk?
An IT helpdesk is the central point of contact for IT support — where users log issues, request help, and get problems resolved. For UK businesses, a managed IT helpdesk provides unlimited remote support (phone, email, and portal) for day-to-day IT issues: password resets, software problems, Microsoft 365 queries, hardware faults, printer issues, connectivity problems, and more. A good IT helpdesk operates with defined SLAs — response time targets that are contractual, not aspirational.
Q.How much does IT helpdesk support cost in the UK?
IT helpdesk services in the UK cost from £15–50 per user per month depending on scope. A standalone helpdesk service (remote support only) costs £15–25/user/month. A fully managed IT package — which includes helpdesk plus 24/7 monitoring, cyber security, on-site engineers, and Microsoft 365 management — costs £25–50/user/month. Coreitech's managed IT (which includes a fully unlimited helpdesk) starts from £25/user/month.
Q.What is the difference between IT helpdesk and managed IT support?
IT helpdesk is the reactive component — users log issues and get help. Managed IT support is broader and proactive — it includes helpdesk plus 24/7 monitoring (catching problems before users notice), patch management, cyber security, on-site engineers, Microsoft 365 management, and strategic IT reviews. Coreitech's managed IT includes a fully unlimited helpdesk as part of the base package.
Q.What is the IT helpdesk response time SLA?
Coreitech's IT helpdesk operates a 15-minute critical (P1) response SLA — a qualified engineer responds to critical issues (system down, security breach, complete connectivity loss) within 15 minutes. High priority (P2) issues are responded to within 1 hour. Standard issues within 4 business hours. All SLAs are contractual and tracked in monthly reporting.
Q.Can Coreitech provide IT helpdesk support across the UK?
Yes. Coreitech provides IT helpdesk support for businesses across the UK — remote helpdesk covers every UK postcode. All helpdesk interactions are handled by UK-based engineers (not offshore call centres). For issues requiring on-site attendance, Coreitech deploys engineers across all major UK cities.
Q.Do you have a ticket limit or cap on helpdesk usage?
No. Coreitech's IT helpdesk is completely unlimited — there are no ticket limits, no "fair use" caps, and no per-incident charges. Your monthly fee covers as many helpdesk interactions as your team needs. This is included in both the Standard (£25/user/month) and Advanced (£50/user/month) managed IT packages.
Q.What issues can the IT helpdesk resolve?
Coreitech's IT helpdesk resolves: Microsoft 365 issues (Teams, Outlook, SharePoint, OneDrive), password resets and account lockouts, software installation and configuration, VPN and remote working issues, slow computer diagnosis, printer and peripheral setup, email configuration, software licensing queries, hardware fault diagnosis, mobile device support, and network connectivity issues. Issues requiring physical hardware replacement require an on-site engineer visit.
Get IT helpdesk support
for your business
Unlimited IT helpdesk included in all managed IT packages from £25/user/month. Free IT audit — no obligation.