Managed IT support costs £25–£65/user/month depending on team size and service tier. A 10-person business pays approximately £4,000–£5,000/year — far less than hiring one in-house IT person. 0203 834 9728.
MANAGED IT
SUPPORT COST
UK Pricing Guide
4.9★ · From £25/user/month · 15-min SLA · Cheaper than in-house IT · No hidden charges
Complete guide to managed IT support pricing in the UK — per-user rates, what is included, hidden costs to avoid, and how it compares to hiring an in-house IT person.
What's included in the
per-user monthly fee
Coreitech's all-inclusive pricing means you pay one monthly fee per user. Nothing is hidden — no call-out charges, no per-incident fees, no surprise invoices.
Remote Helpdesk
Unlimited calls, emails, and support tickets with 15-min critical SLA
24/7 Monitoring
Your servers, endpoints, and network monitored around the clock
Patch Management
Automated monthly patching — Windows, software, firmware
Cyber Security
NextGen EDR, email filtering, dark web monitoring, MFA enforcement
Microsoft 365
Teams, SharePoint, Intune MDM, Entra ID setup and management
On-Site Engineers
No per-visit charges — engineer calls are included
Account Manager
Named manager + quarterly IT reviews and strategy sessions
Backup Monitoring
Daily backup verification and disaster recovery testing
| Comparison | Managed IT | In-House IT |
|---|---|---|
| Annual cost (10 users) | £4,200–5,400 | £45,000–80,000 |
| Helpdesk hours | 24/7 | 9–5 (if available) |
| Cyber security | Included | Depends on person |
| On-site response | No extra charge | Auto-included |
| Holiday cover | Full team backup | Business exposed |
| Expertise breadth | Full team | One person |
| Recruitment cost | £0 | £3,000–8,000 |
Providers quoting below £20/user/month often exclude security tools, Microsoft 365, or on-site support. Always confirm what is included in the base price before comparing costs.
Why affordable IT
isn't the same as cheap IT
Providers advertising managed IT at below £20/user/month almost always exclude critical services — cyber security, on-site support, Microsoft 365 management, or patching. The base price looks affordable, but the real monthly cost is 2-3x higher once you add what's missing.
Affordable managed IT means comprehensive coverage at a fair price — not a stripped-down service that leaves your business exposed. Coreitech's £25/user Standard plan includes everything: unlimited helpdesk, 24/7 monitoring, cyber security, patching, on-site visits, and Microsoft 365 management. No extras. No surprises.
Common "cheap IT" hidden costs
A "£15/user" provider with these extras typically costs £40–50/user — more than Coreitech's all-inclusive £25/user Standard plan.
Managed IT support cost —
questions answered
Q.How much does managed IT support cost in the UK?
Managed IT support in the UK typically costs £25–£65 per user per month depending on: team size (smaller teams cost more per user), service tier (Standard or Advanced), Microsoft 365 inclusion, on-site engineer availability, and sector-specific requirements. For a 10-person business at £35/user/month, that is £4,200/year. For a 20-person business at £40/user/month, that is £9,600/year — still less than one in-house IT hire.
Q.What is a fair price for managed IT support?
A fair price includes: unlimited remote helpdesk, 24/7 monitoring, patch management, Microsoft 365 management, NextGen EDR antivirus, email security, MFA enforcement, on-site engineers, and a dedicated account manager. Pricing below £20/user/month usually means essentials are cut. Pricing above £65/user/month suggests add-ons you may not need. For most UK SMEs, £30–£50/user/month represents fair value for comprehensive managed IT.
Q.Why does managed IT support cost more for smaller teams?
Managed IT support has fixed overheads (account manager, monitoring platform, incident response coverage) that apply regardless of team size. A 5-person business requires the same helpdesk infrastructure, monitoring, and security tooling as a 50-person business. Therefore, costs per user are higher for smaller teams. Standard pricing starts at £25/user/month but might be £40/user/month for a 3-person team and £25/user/month for a 50-person team.
Q.What is the difference between Standard and Advanced managed IT pricing?
Standard (typically £25–35/user/month) includes remote helpdesk, 24/7 monitoring, patches, antivirus, and email security. Advanced (typically £45–65/user/month) adds Microsoft 365 full management, Intune MDM, dark web monitoring, on-site engineer visits, and a dedicated account manager with quarterly reviews. Choose Advanced if you need on-site support or want comprehensive Microsoft 365 management included.
Q.Is managed IT support cheaper than hiring an in-house IT person?
Almost always. A single in-house IT hire in the UK costs £40,000–£65,000/year plus employer NI, pension, hardware, training, and benefits. That is £45,000–£80,000 total. Managed IT support for a 10-person team at £40/user/month is £4,800/year. For a 20-person team at £35/user/month, that is £8,400/year. You also avoid single points of failure and get access to specialist expertise (security, cloud, networking) that one person rarely has.
Q.Are there hidden costs in managed IT support pricing?
Reputable providers like Coreitech quote all-inclusive pricing — the price per user includes helpdesk, monitoring, security, patches, and on-site visits. Watch out for providers who quote a low base price but then charge extra for: Microsoft 365 management, on-site visits, security tools, specific software support, or call-out fees. Always ask what is included vs billed separately before signing.
Q.Can I negotiate managed IT support pricing?
Pricing is usually fixed based on team size and service tier. Discounts may be available for: longer contracts (12 months vs month-to-month — though we advise against long contracts), larger teams (50+ users), annual upfront payment, or bundling with other services. Professional providers rarely discount below cost because it means lower service quality.
Q.How does pricing scale as my team grows?
Most providers scale pricing linearly — if you pay £30/user/month at 10 users, you pay £30/user/month at 20 users. Some offer tiered pricing (e.g., £35/user for 1–15 users, £30/user for 16–30 users). Clarify this before signing. Coreitech uses linear per-user pricing with no brackets — you pay the same rate regardless of team size.
Q.Is Microsoft 365 included in managed IT support pricing?
It depends on the provider and tier. Some include Microsoft 365 licences (Microsoft 365 Business Premium typically £15–20/user/month), while others charge separately. Budget approximately £15–20/user/month for Microsoft 365 licences plus £30–40/user/month for managed IT support. Some providers offer Microsoft 365 as a managed service at a discounted rate.
Get a free managed IT
cost analysis for your business
Tell us your team size and we'll provide a detailed quote, cost breakdown, and comparison to your current IT spend.