IT SUPPORT
FOR SMEs
SMALL & MEDIUM BUSINESSES · UK
Coreitech provides managed IT support for SMEs across London and the UK — unlimited helpdesk, on-site engineers, Microsoft 365, cyber security, and proactive monitoring. All for one fixed monthly per-user price.
IT support built for
SME budgets and ambitions
Priced for SME budgets
Fixed monthly cost per user — predictable IT spend with no surprise bills or per-ticket charges.
A full team, not one generalist
Helpdesk engineers, Microsoft specialists, network engineers, and security analysts — for less than one in-house IT hire.
15-min critical response SLA
Guaranteed response time for critical issues — remote resolution in minutes, on-site when needed across London and the UK.
Security built in from day one
Every package includes NextGen AV, patch management, MFA enforcement, and Cyber Essentials guidance — not sold as extras.
What does IT support for small
and medium businesses include?
A proper managed IT support package for SMEs is not just a helpdesk number — it's a full outsourced IT department. The best IT support for small and medium businesses includes proactive monitoring, patching, security, Microsoft 365 management, on-site engineers, and strategic IT planning — all for one predictable monthly cost.
Most UK SMEs are underserved by their current IT arrangement — either paying per-call break-fix rates that are expensive and reactive, or relying on an overstretched one-person IT team who can't cover every specialism. Managed IT support solves both problems.
Coreitech's IT support for SMEs starts at £25 per user per month, with no hidden charges, no ticket limits, and no call-out fees. For a 15-person business, that's £375/month — less than 1% of the salary cost of a single in-house IT hire.
IT services for small and
medium businesses
IT support for SMEs —
frequently asked questions
Q.What is IT support for SMEs?
IT support for SMEs (small and medium enterprises) is a managed IT service designed specifically for businesses that don't have their own internal IT team. An IT support provider manages your entire technology environment — helpdesk, servers, Microsoft 365, cyber security, networking — for a fixed monthly fee per user. This gives SMEs access to a full team of IT specialists without the cost of employing them directly.
Q.What IT support do small and medium businesses need?
Small and medium businesses typically need: (1) Managed helpdesk for day-to-day IT issues — no per-ticket fees; (2) Microsoft 365 management for email, Teams, SharePoint, and Intune; (3) Cyber security including NextGen endpoint protection, MFA enforcement, dark web monitoring, and Cyber Essentials certification; (4) Proactive 24/7 monitoring and patch management to prevent issues before they occur; (5) Network infrastructure support; and (6) Strategic IT planning. Coreitech provides all of this for SMEs from 3 users upward.
Q.How much does IT support for SMEs cost in the UK?
IT support for SMEs from Coreitech costs £25/user/month (Standard plan — unlimited helpdesk, monitoring, patching, on-site support) or £50/user/month (Advanced plan — adds Microsoft 365 full management, cyber security stack, dedicated account manager). For a 10-person SME that's £250–£500/month all-inclusive — significantly less than a single in-house IT hire costing £45,000–£65,000/year in London.
Q.What is the difference between managed IT support and break-fix IT for SMEs?
Break-fix IT means you call when something goes wrong and pay per incident. Managed IT support means your provider proactively monitors, maintains, and secures your systems 24/7 on a fixed monthly fee — fixing problems before they cause downtime. For SMEs, managed IT is almost always more cost-effective: it prevents expensive emergency call-outs, reduces downtime (which costs UK SMEs an average of £3,500/hour), and provides a full specialist team rather than one generalist engineer.
Q.Do you provide IT support for SMEs outside London?
Yes. While we are headquartered in London Bridge SE1, Coreitech provides remote managed IT support for SMEs across the UK. Our remote-first support model means SMEs in Birmingham, Manchester, Leeds, Glasgow, Reading, and other cities receive the same fast helpdesk response and proactive monitoring as our London clients.
Q.Can you support a very small SME (under 10 users)?
Yes. We support businesses from 3 users upwards. Many of our SME clients start with 5–15 users and grow with us. Our per-user pricing model means smaller SMEs only pay for what they need, with no artificially high minimums.
Q.How do I switch IT support providers as an SME?
Switching IT support providers as an SME is straightforward with Coreitech. We manage the entire transition — including documentation, credential transfers, and direct communication with your current provider. Most SME transitions are completed within 48 hours with zero disruption to your business operations.
Ready to get an IT support contract
for your business?
Monthly rolling or annual. 15-min SLA guaranteed. No hidden fees, no lock-in surprises.
IT support for your SME —
let's talk
Book a free IT audit. We'll review your current setup, security posture, and Microsoft 365 — and give you a clear proposal with no obligation.