IT support for UK businesses from £25/user/month — unlimited helpdesk, 24/7 monitoring, cyber security, on-site engineers, Microsoft 365. 15-min SLA. 0203 834 9728.
IT SUPPORT
FOR BUSINESS
UK NATIONWIDE · FROM £25/USER
Coreitech delivers IT support for UK businesses — from unlimited helpdesk and 24/7 monitoring to on-site engineers, Microsoft 365, and cyber security. Fixed monthly pricing. Nationwide coverage. 15-minute critical SLA.
What is IT support
for businesses?
IT support for a business means having professional expertise to manage, maintain, secure, and repair your technology — so your team can work without disruption. It covers everything from day-to-day helpdesk queries to 24/7 proactive monitoring, cyber security, cloud migrations, and on-site engineer visits.
Most UK SMEs use managed IT support — a model where a specialist provider takes full responsibility for your IT on a fixed monthly per-user fee. This gives you an entire team of engineers (helpdesk, Microsoft 365, security, network) for less than the annual salary of a single in-house IT person.
In the UK, a junior in-house IT support person costs £28,000–£45,000/year — before employer NI, hardware, and training. A senior IT Manager costs £50,000–£80,000/year. Managed IT support from Coreitech gives you a full specialist team from just £25/user/month.
What does IT support include?
IT support services
for UK businesses
IT support costs
for UK businesses
All-inclusive per user per month. No callout fees, no ticket limits, no hidden extras.
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users.
Managed IT support vs
in-house IT — UK businesses
| Factor | Coreitech Managed IT | In-House IT (UK) |
|---|---|---|
| Annual cost (20 users) | £12,000–£24,000/yr | £45,000–£65,000/yr (1 hire, salary only) |
| Response time | 15 min P1 SLA — contractual | Immediate — if not in meeting or on holiday |
| Out-of-hours cover | 24/7 monitoring & support included | Overtime costs — often unavailable |
| Security expertise | Full security team — EDR, email, dark web | Depends on one person's knowledge |
| Holiday/sick cover | Full team always available | Business exposed — no automatic cover |
| Proactive monitoring | 24/7 automated — prevents issues | Manual — only if configured correctly |
| Specialist knowledge | Multiple specialists — M365, security, network | One generalist — inevitable knowledge gaps |
What businesses say about
our IT support
"Finally an IT support company that actually prevents problems rather than just fixing them. 15-minute response on a critical issue, resolved the same day. Exceptional service."
"Switched from a break-fix model to Coreitech's managed IT. We've had zero major IT incidents in 18 months. The proactive monitoring caught two potential server failures before they happened."
"Moved 45 users to Microsoft 365 over a single weekend with zero downtime. Their engineers knew exactly what they were doing. Best IT decision we've made."
IT support across
the United Kingdom
Remote helpdesk covers every UK postcode. On-site engineers cover all major UK cities.
IT support UK —
frequently asked questions
Q.What is IT support?
IT support for a business means having professional expertise to manage, maintain, secure, and repair your technology — so your team can work without disruption. It covers everything from day-to-day helpdesk queries (password resets, software issues, Microsoft 365 problems) to 24/7 proactive monitoring, cyber security, cloud migrations, and on-site engineer visits. Most UK businesses use managed IT support — a model where a specialist provider takes full responsibility for your IT on a fixed monthly per-user fee.
Q.How much does IT support cost for a business in the UK?
Business IT support in the UK costs £25–50/user/month for fully managed services (all-inclusive). For a 10-person business: £250–500/month. For 20 users: £500–1,000/month. This is significantly cheaper than hiring in-house — a junior IT support person costs £35,000–£45,000/year in salary alone, before employer NI, hardware, software, and training costs.
Q.What does IT support include?
Coreitech IT support includes: unlimited remote helpdesk (phone, email, portal); 24/7 proactive monitoring; on-site UK engineers with no callout fees; Microsoft 365 management (Teams, SharePoint, Intune, Entra ID); patch management; cyber security (NextGen EDR, email filtering, dark web monitoring, MFA); backup monitoring; network management; mobile device management; dedicated account manager; and quarterly IT reviews — all on a fixed monthly fee.
Q.What is managed IT support vs break-fix IT?
Managed IT support is proactive — a fixed monthly fee covering 24/7 monitoring, unlimited helpdesk, cyber security, and on-site engineers. Break-fix is reactive — you pay per incident when something goes wrong. For most UK businesses with 5+ users, managed IT is cheaper and more effective. Break-fix suits very small businesses (1–4 users) or as a supplement to an internal IT team.
Q.What is the response time for IT support?
Coreitech's IT support SLAs: Critical (P1) remote response — 15 minutes. High (P2) response — 1 hour. Standard remote response — 4 hours. On-site London — 30–60 min from SE1. On-site major UK cities — typically same or next business day. All SLAs are contractual and tracked in monthly reports sent to every client.
Q.How do I switch IT support providers?
Coreitech manages the entire transition from your current provider — we retrieve all documentation and credentials, deploy monitoring agents, secure your Microsoft 365 tenant, and ensure live helpdesk coverage from day one. Most transitions complete in 48 hours with no disruption to your team. We communicate directly with your current provider so you don't have to.
Q.Do you provide IT support across the whole UK?
Yes. Coreitech provides IT support for businesses across the UK — remote helpdesk covers every UK postcode, and on-site engineers are deployed to all major UK cities including London, Manchester, Birmingham, Leeds, Edinburgh, Bristol, Sheffield, Liverpool, Nottingham, Newcastle, Leicester, Cardiff, and more.
Get IT support
for your business
Free IT audit — no obligation. We assess your current IT, identify risks, and recommend the right support model for your business.