IT support in London from £25/user/month (managed, all-inclusive) or pay-as-you-go break-fix. Emergency on-site response 30–60 min to Central London. All 32 boroughs. 0203 834 9728.
IT SUPPORT
LONDON
FROM £25/USER/MONTH
Coreitech provides IT support for London businesses — managed IT, break-fix, emergency response, Microsoft 365, and cyber security. From London Bridge SE1, covering all 32 boroughs with local engineers and a contractual 15-minute remote SLA.
What is IT support
for London businesses?
IT support in London means outsourcing your business technology management to a specialist IT company — covering everything from day-to-day helpdesk and user support to proactive 24/7 monitoring, cyber security, Microsoft 365 management, on-site engineers, and emergency response.
Most London businesses choose managed IT support — paying a fixed monthly fee per user for a fully outsourced IT department. This replaces or supplements in-house IT, giving you access to an entire team of helpdesk engineers, Microsoft 365 specialists, security analysts, and network engineers for less than the cost of a single London IT hire.
A London IT engineer typically costs £40,000–£65,000/year in salary alone — before employer NI, hardware, training, and holiday cover. Coreitech's managed IT support starts from £25/user/month, providing a full team, contractual SLAs, and 24/7 monitoring.
Coreitech provides IT support across all 32 London boroughs, based at London Bridge SE1. Central London on-site response (City, West End, Canary Wharf, Southwark) is typically 30–60 minutes.
What does IT support include in London?
IT support services
available in London
Choose the support model that fits your size, risk profile, and budget — or combine multiple services under one managed contract.
IT support costs
for London businesses
| Support Type | Price | Best For | Includes |
|---|---|---|---|
| Managed IT — Standard | £25/user/month | 5–100 users, SMEs | Unlimited helpdesk, 24/7 monitoring, EDR, patches, email security |
| Managed IT — AdvancedPopular | £50/user/month | Growing businesses | All Standard + M365 mgmt, Intune MDM, on-site engineers, account manager |
| Break-Fix IT | £80–150/hr | Very small teams, top-up | Per-incident support, no monitoring, no proactive management |
| Emergency IT Support | £150–250/hr | Critical incidents, 24/7 | Immediate response, on-site dispatch, incident management |
| Cyber Security (standalone) | From £15/user/month | Existing IT team | EDR, email filtering, dark web monitoring, Cyber Essentials support |
| Microsoft 365 (standalone) | From £10/user/month | Microsoft 365 users | M365 management, Intune, Entra ID, Teams, SharePoint |
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users for managed IT.
IT support across
every London area
Coreitech covers all 32 London boroughs and every central London location. Based at London Bridge SE1, our engineers reach Central London in 30–60 minutes, with no postcode exclusions.
Don't see your area? Coreitech also covers all London borough councils — Barnet, Bromley, Haringey, Enfield, Brent, Hillingdon, Hounslow, Redbridge, Havering, Barking & Dagenham, Newham, Tower Hamlets, Hackney, Islington, Camden, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Wandsworth, Lambeth, Southwark, Lewisham, Greenwich, Merton, Sutton, Croydon, Bromley, Bexley, and all surrounding areas. Call 0203 834 9728 to confirm coverage for your postcode.
IT support for every
London business sector
London's diverse economy demands sector-specific IT expertise. Coreitech's engineers understand the software, compliance, and security requirements of your industry — not just generic IT.
Managed IT support vs in-house IT
for London businesses
| Factor | Coreitech Managed IT | In-House IT (London) |
|---|---|---|
| Annual cost (20 users) | £12,000–£24,000/yr all-in | £50,000–£70,000/yr (1 hire, salary + on-costs) |
| Remote response time | 15 min P1 — contractual SLA | Immediate — if at desk, not in meeting |
| Out-of-hours cover | 24/7 monitoring & support included | Overtime costs, often unavailable |
| Cyber security expertise | Dedicated team — EDR, email, dark web | Depends entirely on one person's skills |
| Microsoft 365 management | Fully managed — Teams, Intune, Entra ID | Possible, but skills vary widely |
| Holiday & sick cover | Full team always available | Business exposed — often no cover |
| Proactive monitoring | 24/7 automated monitoring — prevents issues | Manual — only if configured and checked |
| Scalability | Add or remove users — invoice adjusts | New hire required to scale support |
| Specialist knowledge | Multiple specialists across disciplines | One generalist — skills gaps inevitable |
What London businesses say about
Coreitech IT support
"We'd been with our previous London IT company for 6 years and always assumed the slow response times were normal. Coreitech responded to a P1 within 12 minutes. Night and day difference — genuinely proactive IT support."
"Moved our entire 38-user office from an SBS server to Microsoft 365 over one weekend. Every user was live Monday morning — zero issues. The IT support contract has been seamless ever since. Highly recommended for any London business."
"As a healthcare provider we have strict compliance requirements. Coreitech understood our CQC obligations and built an IT support package that covered all our clinical software and security needs. Responsive, knowledgeable, professional."
IT support London —
frequently asked questions
Q.What is IT support in London?
IT support in London means having a professional IT company manage, monitor, and maintain your business technology. This covers everything from day-to-day helpdesk (password resets, software issues) to proactive 24/7 network monitoring, cyber security, Microsoft 365 management, on-site engineers for hardware faults, and emergency response to incidents. Most London businesses choose managed IT support — paying a fixed monthly fee per user for a fully outsourced IT department — rather than hiring expensive in-house IT staff.
Q.How much does IT support cost in London?
IT support costs in London depend on the model. Managed IT support costs £25–50/user/month all-inclusive — covering unlimited helpdesk, 24/7 monitoring, cyber security, and on-site engineers. Break-fix (pay-as-you-go) costs £80–200/hour. Emergency support is typically 1.5–2x standard hourly rates. For a 20-person London business, managed IT typically costs £500–1,000/month — compared to £45,000–65,000/year in salary for a single in-house IT manager in London.
Q.What does IT support include for London businesses?
Coreitech's London IT support includes: unlimited remote helpdesk (phone, email, portal); 24/7 proactive infrastructure monitoring; on-site engineers across all London boroughs; Microsoft 365 and Azure management; patch management and software updates; cyber security (NextGen EDR, email filtering, dark web monitoring, MFA); backup monitoring and disaster recovery; network management; dedicated account manager; quarterly IT reviews; and Cyber Essentials certification support. Everything on a fixed monthly per-user fee with no hidden charges.
Q.Do you provide IT support across all London areas?
Yes. Coreitech provides IT support across all 32 London boroughs and central London locations. Based at London Bridge SE1, our engineers can reach City of London, Canary Wharf, Shoreditch, West End, Southwark, and Waterloo within 30–60 minutes. North London (Islington, Camden, Hackney), South London (Brixton, Clapham, Lewisham), West London (Kensington, Ealing, Hammersmith), and East London (Stratford, Whitechapel) are typically 60–90 minutes. Outer London boroughs (Barnet, Bromley, Havering, Hillingdon) are usually 2–3 hours.
Q.What is the difference between managed IT support and break-fix IT support?
Managed IT support is proactive — your IT provider monitors your systems 24/7, deploys patches automatically, manages cyber security, and provides unlimited helpdesk support on a fixed monthly fee. Break-fix IT support is reactive — you call when something breaks and pay per hour. No monitoring, no proactive maintenance. Managed IT prevents issues before they cause downtime; break-fix only fixes them after. Most London businesses with 5+ users find managed IT cheaper, safer, and less disruptive than break-fix.
Q.Which type of IT support does my London business need?
This depends on your size and risk profile. Businesses with 5–200 users: managed IT support gives the best value and security. Businesses under 5 users: break-fix may be more cost-effective. Businesses with an internal IT team: co-managed IT (Coreitech supplements your team). Financial services, healthcare, and law firms: managed IT with enhanced cyber security is essential for compliance. If unsure, Coreitech offers a free IT audit to assess your current IT, identify gaps, and recommend the right model.
Q.What is the response time for IT support in London?
Coreitech's IT support SLAs for London businesses: Critical (P1) remote helpdesk response — 15 minutes. Major (P2) remote helpdesk response — 1 hour. Standard remote helpdesk response — 4 hours. On-site response to Central London (City, West End, Canary Wharf) — 30–60 minutes. On-site to Inner London — 60–90 minutes. On-site to Outer London boroughs — 2–3 hours. All SLAs are contractual and monitored via our ticketing system.
Q.Can Coreitech take over from my current IT provider in London?
Yes. Coreitech transitions London businesses from their current IT provider in 48 hours with no service disruption. We handle everything: contact your current provider, retrieve documentation and credentials, deploy monitoring agents, secure your Microsoft 365 tenant, and ensure live helpdesk support from day one. Most transitions are invisible to your end users — they simply notice faster response times.
Q.Is IT support worth the cost for a small London business?
Yes, emphatically. Even a 5-person London business faces the same cyber threats as large enterprises — ransomware, phishing, business email compromise. Per NCSC data, 43% of UK SMEs (under 250 staff) experienced a cyber incident in 2024. One ransomware incident costs the average London SME £15K–£75K in downtime, recovery, and reputational damage. Professional IT support at £25–50/user/month is a fraction of that risk, and prevents the vast majority of incidents through proactive monitoring and patching.
Q.How long does it take to get IT support set up in London?
For managed IT support: 48 hours from agreement to live monitoring and helpdesk access. For Microsoft 365 migration: typically 1–4 weeks depending on the number of users and complexity. For Cyber Essentials certification: most London businesses certify in 2–4 weeks. For emergency break-fix: same-day support available. For on-site infrastructure projects (structured cabling, server rooms, office relocations): scoped individually, typically 1–12 weeks.
Get IT support
for your London business
Free IT audit — we assess your current IT, identify security gaps, and recommend the right support model. No obligation. Most transitions take 48 hours with zero disruption.