Co-managed IT: Your IT person handles helpdesk, Coreitech handles monitoring + security + Microsoft 365. From £15/user/month. Perfect if you have one IT person but need 24/7 coverage. 0203 834 9728.
CO-MANAGED
IT SUPPORT
Your Team + Coreitech
Keep your in-house IT person for day-to-day support while Coreitech provides 24/7 monitoring, security, Microsoft 365 management, and specialist escalation. The best of both worlds — local support plus enterprise-grade monitoring.
User password resets, device troubleshooting, software installations, email support, on-site support
24/7 monitoring, patch management, security (EDR/email/MFA), Microsoft 365 admin, backup, escalation support
The co-managed IT model
explained
Co-managed IT splits responsibilities: your in-house IT person handles user-facing support, while Coreitech delivers backend infrastructure management, monitoring, and security.
Your IT Person Handles
Coreitech Provides
Co-managed vs fully managed vs
in-house only
| Factor | Co-Managed | Fully Managed | In-House Only |
|---|---|---|---|
| Cost (10 users) | £4,500–5,500 | £4,200–5,400 | £40,000+ |
| Helpdesk | Your IT person | Coreitech team | Your IT person |
| 24/7 Monitoring | Coreitech ✓ | Coreitech ✓ | Not typical |
| Security mgmt | Coreitech ✓ | Coreitech ✓ | Depends on person |
| Specialist escalation | Coreitech ✓ | Coreitech ✓ | Not available |
| On-site support | Your IT person | No extra charge | Your IT person |
| Holiday/sick cover | Partial (monitoring) | Full coverage | Business exposed |
"We have one in-house IT person who was drowning in monitoring and patching. Coreitech took over monitoring and security — now he can focus on supporting our team. Best decision we made."
"Co-managed was perfect for us. We needed 24/7 monitoring but wanted to keep our IT person for personal support. Coreitech alerts our IT person to issues overnight; he handles them in the morning. We get redundancy without hiring a second person."
Co-managed IT support —
questions answered
Q.What is co-managed IT support?
Co-managed IT support is a hybrid model where your in-house IT person or team handles day-to-day user requests, and a managed IT provider (like Coreitech) delivers: 24/7 monitoring, patch management, security management (EDR, email, dark web), Microsoft 365 administration, backup management, and strategic engineering. Your internal team focuses on user support; Coreitech provides the monitoring platform, security stack, and specialist escalation.
Q.When is co-managed IT the right choice?
Co-managed IT is ideal if: you have one or more in-house IT staff but they are overwhelmed with monitoring and security; you want to augment internal IT without hiring more people; your team lacks specific expertise (cloud, security, Microsoft 365); you want 24/7 coverage but keep internal continuity; or you are scaling and want outsourced monitoring before committing to full managed IT.
Q.How does co-managed IT compare to fully managed IT?
Fully managed IT: Coreitech handles all IT operations — helpdesk, monitoring, engineering, security. Your team calls Coreitech. Co-managed IT: Coreitech handles monitoring, security, and strategic engineering; your internal IT person handles user helpdesk and day-to-day requests. Co-managed is lower cost because your internal IT person handles first-line support. Full managed is simpler operationally and removes internal IT dependency.
Q.Can a single in-house IT person do day-to-day support while Coreitech handles monitoring?
Yes — this is a common co-managed model. Your IT person handles user password resets, device issues, software installations, and printer troubleshooting. Coreitech handles monitoring alerts, security patching, EDR/email security, Microsoft 365 management, and escalations that require specialist expertise. Your IT person has access to Coreitech's monitoring platform and calls Coreitech for complex issues.
Q.What does Coreitech provide in a co-managed arrangement?
Coreitech provides: 24/7 infrastructure and endpoint monitoring; automated patch deployment; security tools (NextGen EDR, email filtering, MFA, dark web monitoring); Microsoft 365 administration and security hardening; backup management and disaster recovery planning; and escalation/specialist engineering for complex issues. Your IT person gets helpdesk tooling, monitoring dashboard access, and direct escalation to Coreitech engineers.
Q.How is pricing structured for co-managed IT?
Co-managed IT pricing is typically £15–30/user/month (lower than full managed IT because your internal staff handle frontline support). This covers monitoring, security, Microsoft 365 management, and backup. Your internal team absorbs helpdesk costs. For a 10-person business with one IT person using co-managed support, total cost is typically £2,000–3,000/year plus the IT person's salary.
Q.Can we transition from co-managed to full managed IT later?
Yes — co-managed is often a stepping stone to full managed IT. As your business grows and your IT needs become more complex, you can hand off additional responsibilities to Coreitech. Or if your internal IT person leaves, you can transition smoothly to full managed IT without needing to hire a replacement.
Q.Do co-managed services include on-site engineer visits?
It depends on the arrangement. Some co-managed packages include on-site visits if escalation is needed; others are remote-only (your internal IT handles on-site tasks). Clarify this when discussing co-managed pricing — on-site engineer availability affects cost.
Ready to augment your
in-house IT with monitoring?
Free consultation — let's discuss if co-managed IT is the right fit for your business and your IT person.