Fixed price IT support in London from £25/user/month — one flat monthly fee covering unlimited helpdesk, monitoring, patching, cyber security, and Microsoft 365. No ticket caps, no call-out fees, no hidden charges.
FIXED PRICE IT
SUPPORT
London · No Hidden Charges
Coreitech provides fully all-inclusive, fixed price IT support for London businesses — one flat monthly fee per user. No ticket caps, no call-out fees, no emergency surcharges, no surprise invoices. Ever. You know your exact IT cost on day one.
6 hidden IT support costs
London businesses pay unnecessarily
| Hidden Cost | What Some Providers Charge | Coreitech Fixed Price |
|---|---|---|
| Per-ticket charges | £15–30 per ticket above a monthly cap — adds up fast during any incident | No ticket limits with Coreitech |
| Call-out fees | £100–250 per on-site visit charged separately — every time | On-site included (Advanced plan) |
| Cyber security add-ons | AV, email filtering, dark web monitoring sold separately at £5–15/user/mo each | Security built into base price |
| Emergency surcharges | Out-of-hours rates often 2× the standard rate | No surcharges — ever |
| Microsoft 365 markups | Some MSPs charge 20–30% above Microsoft's actual pricing | Partner pricing — no markup |
| Project exclusions | Moves, adds, changes classified as "projects" — billed separately | Standard MACs included |
Fixed price IT support
London — FAQs
Q.What is fixed price IT support?
Fixed price IT support (also called flat-rate or all-inclusive IT support) means you pay a single, pre-agreed monthly fee per user that covers everything — unlimited helpdesk, on-site visits, monitoring, patching, cyber security, and Microsoft 365 management. There are no additional charges per ticket, no call-out fees, no emergency surcharges, and no end-of-month surprises. Coreitech's fixed price IT support in London starts from £25 per user per month.
Q.How much does fixed price IT support cost in London?
Coreitech's fixed price IT support in London costs £25/user/month (Standard) or £50/user/month (Advanced — includes Microsoft 365 management, Intune MDM, dark web monitoring, and on-site visits). For a 10-person London business, that's £250/month Standard or £500/month Advanced — fully inclusive, no hidden extras.
Q.What is included in a fixed price IT support contract?
Coreitech's fixed price IT support contract includes: unlimited remote helpdesk (no ticket caps), 24/7 automated monitoring, automated patch management, NextGen EDR (endpoint detection & response), email security, on-site engineer visits at no extra cost (Advanced), Microsoft 365 management (Advanced), dark web monitoring (Advanced), dedicated account manager, and quarterly IT strategy reviews. One price, everything included.
Q.What hidden costs should I watch out for with IT support in London?
Common hidden costs from London IT providers include: per-ticket charges after a monthly cap (typically £15–30/ticket), call-out fees for on-site visits (£100–250/visit), cyber security as a paid add-on, Microsoft 365 licences marked up 20–30% above Microsoft pricing, out-of-hours surcharges at 2× rate, and "project work" exclusions for moves, adds, and changes. Coreitech's fixed price model includes all of these — no exceptions.
Q.Is fixed price IT support better than pay-per-incident?
For most London businesses with more than 5 users, fixed price managed IT is significantly better value than pay-per-incident (break-fix). Research shows businesses on break-fix spend 40% more annually than those on fixed-price managed IT when factoring in downtime costs, security incidents, and reactive callouts. Fixed price also provides proactive monitoring and security — break-fix is reactive-only.
Q.Can I switch from my current IT provider to a fixed price contract?
Yes. Coreitech transitions London businesses from existing IT providers within 48 hours — we handle all communication with your previous supplier, retrieve documentation and credentials, and ensure continuous IT coverage. Most clients on break-fix or per-ticket contracts reduce their overall IT spend immediately on switching.
Fixed price IT support
for your London business
One flat monthly fee. No surprises. Free IT audit — we'll show you exactly what your current IT is costing you.