Professional IT helpdesk with unlimited users, ticketing system, 15-min SLA, 24/7 availability. From £20/user/month. 0203 834 9728.
IT HELPDESK
SERVICES
UK
Professional IT helpdesk for UK businesses — unlimited user support, ticketing system, 15-minute SLA, 24/7 availability. First-line and escalation support included.
Complete IT helpdesk
support services
First-Line Support
Password resets, device troubleshooting, software issues, email problems — handled by professional engineers
Ticketing System
Every issue logged, tracked, prioritized, and reported. Full visibility into support requests and resolution times
24/7 Coverage
Out-of-hours support included. No after-hours surcharges. Your team gets help whenever they need it
Escalation Support
Complex issues escalated to specialists. Not stuck in first-line support loops
Knowledge Base
Self-service resources reduce tickets by 20–30%. Empower users to solve problems independently
SLA Guarantees
15-minute critical response SLA written into contracts. Not aspirational — enforceable
Helpdesk options:
in-house vs outsourced
| Factor | Coreitech Helpdesk | In-House Helpdesk | Other MSPs |
|---|---|---|---|
| Cost (10 users) | £2,000–2,500/yr | £35,000–60,000/yr | £3,000–5,000/yr |
| Availability | 24/7 | 9–5 typically | Varies |
| Response SLA | 15-min critical | Best effort | 30–60 min |
| Ticketing | Full system included | Manual or basic | Basic only |
| Holiday/Sick cover | Full coverage | Business exposed | Varies |
| Expertise | Full team | One person | Limited |
IT helpdesk services —
questions answered
Q.What is an IT helpdesk?
An IT helpdesk is a centralized support function that handles user IT issues — password resets, device troubleshooting, software problems, email issues, and general tech support. Modern helpdesks use ticketing systems to track, prioritize, and resolve issues, ensuring nothing falls through the cracks.
Q.What's the difference between a helpdesk and managed IT support?
A helpdesk is reactive — users call when something breaks. Managed IT support is proactive — systems are monitored 24/7, issues are prevented, and a helpdesk is just one component of a broader service that includes monitoring, patching, security, and strategic IT.
Q.Should my helpdesk be in-house or outsourced?
In-house helps with culture fit and immediate support but costs £35,000–£60,000/year per person. Outsourced helpdesks cost £15–30/user/month and provide 24/7 coverage, multiple engineers, and no single points of failure. Most SMEs outsource.
Q.What's a typical helpdesk SLA?
Service Level Agreements vary: Critical issues (system down) typically have a 15–30 minute response time. Standard issues have 2–4 hour response times. Helpdesk SLAs should be written into contracts — not aspirational targets.
Q.How does ticketing system tracking help?
A helpdesk ticketing system creates a record of every issue — who reported it, when, what was done, how long it took to resolve. This data is invaluable for identifying trends, training needs, and proving SLA compliance to stakeholders.
Q.Can a helpdesk improve business productivity?
Yes — when users get fast IT support, they waste less time on tech problems and more time on productive work. A good helpdesk also provides self-service resources, reducing ticket volume and costs by 20–30%.
Get professional IT helpdesk
support for your team
Unlimited helpdesk support, 15-minute SLA, 24/7 availability. From £20/user/month all-inclusive.