IT ticketing system: track every IT request — status visibility, SLA reporting, knowledge base, automation. Included in managed IT. 0203 834 9728.
IT TICKETING
SYSTEM
Track Everything
Professional IT ticketing system — every support request tracked, prioritized, and resolved systematically. Full visibility, SLA reporting, knowledge base integration, and automated workflows.
What ticketing delivers:
measurable improvements
Ticket Volume
Self-service resolves 20–30% without engineer
Response Time
Automatic escalation ensures SLA compliance
Resolution Time
Knowledge base helps engineers resolve faster
First-Contact Fix
AI-suggested solutions reduce back-and-forth
Reporting
Monthly metrics show trends and gaps
Compliance
Complete audit trail of all support activity
IT ticketing —
questions answered
Q.What is an IT ticketing system?
An IT ticketing system is software that captures every user IT request — password reset, device problem, software issue — converts it into a tracked ticket, assigns it to an engineer, tracks its status, and maintains a complete history. Every issue gets logged, prioritized, and resolved systematically.
Q.Why is ticketing important?
Without ticketing, issues are forgotten, duplicated, or untracked. With ticketing: (1) Users have visibility into status; (2) Engineers don't lose requests; (3) Management can see trends; (4) Compliance can be audited; (5) Service metrics can be measured.
Q.What metrics does a ticketing system track?
Tickets tracked: response time, resolution time, ticket volume by category, first-contact resolution rate, average time-to-resolve, user satisfaction, SLA compliance. This data is invaluable for improving support quality.
Q.Can tickets be self-service?
Yes — many ticketing systems have a knowledge base. Users search for solutions before creating a ticket. Self-service resolves 20–30% of requests without engineer intervention, reducing ticket volume and costs.
Q.Is ticketing software expensive?
Ticketing is included in managed IT support (£30–50/user/month). Standalone ticketing software costs £500–5,000/month. Coreitech's ticketing is fully included in managed IT pricing.
Q.Can tickets be integrated with other tools?
Yes — Coreitech's ticketing integrates with email, Microsoft Teams, Slack, and monitoring tools. When an alert is triggered, a ticket is created automatically. When a ticket is resolved, notifications are sent automatically.
Get professional IT ticketing
track every request
Full ticketing system with SLA reporting, knowledge base, and automation. Included in managed IT support.