IT Vendor Selection Guide — evaluation criteria, red flags, questions to ask. Download free checklist.
IT VENDOR
SELECTION
How to Choose
6 evaluation categories, critical questions, red flags to avoid. Find the right IT vendor for your business.
Vendor Evaluation Checklist
Service Quality
- Contractual SLA (not aspirational)
- 15-minute critical response
- Named account manager
- Quarterly IT reviews
Pricing Transparency
- All-inclusive per-user pricing
- No surprise per-incident fees
- 30-day rolling contracts
- No long-term lock-in
Security & Compliance
- Cyber security tools included
- Cyber Essentials certification
- Data encryption
- Audit trail compliance
Sector Expertise
- Client references in your sector
- Compliance experience (your industry)
- Vertical-specific solutions
- Domain knowledge
Technical Capability
- Microsoft Partner certified
- Cloud migration experience
- Infrastructure design skills
- Multi-vendor support
Switching Process
- 48-hour transition time
- Zero data loss guarantee
- Credential handover cooperation
- No penalties for switching
Red Flags to Avoid
Pricing too good to be true
Vague or aspirational SLAs
24-month lock-in contracts
No named account manager
Security as expensive add-on
Unwilling to provide references
No Microsoft Partner certification
Cagey about switching process
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