Remote IT support UK — 15-minute critical SLA, UK-based engineers, unlimited tickets. Secure encrypted sessions. Included in managed IT from £25/user/month. 0203 834 9728.
REMOTE IT
SUPPORT UK
15-MIN SLA · UK ENGINEERS
Coreitech delivers remote IT support across the UK — secure encrypted sessions, 15-minute critical SLA, UK-based engineers, and unlimited helpdesk. Issues resolved fast without waiting for an on-site visit.
How remote IT support
works in practice
Log a ticket
Call, email, or raise a ticket via the portal — whichever is fastest. Critical issues get a direct phone line to an engineer.
Engineer responds
A UK-based engineer picks up your ticket within the SLA — 15 minutes for P1 critical, 1 hour for P2, 4 hours for standard.
Secure remote session
The engineer connects to your device via an encrypted remote access session — with your permission. You can watch the fix happen live.
Issue resolved
The engineer resolves the issue, explains what was done, and closes the ticket. It's logged in your monthly IT report.
Remote IT support vs
on-site IT support
Speed
Remote support starts within the SLA — 15 minutes for critical issues. An on-site engineer visit takes hours or days to schedule. For software and cloud issues, remote is almost always faster.
Security
All remote sessions are encrypted, session-recorded, and require explicit permission from the user. Remote access activity is fully audited and included in monthly reporting.
Coverage
Remote support covers every UK postcode simultaneously. Coreitech can support users in London, Manchester, Edinburgh, and Cardiff at the same time — with the same 15-minute SLA.
Remote IT support pricing
for UK businesses
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users.
"Remote support is so fast it feels like having an IT person in the office. Issues that used to take hours to resolve are fixed in 10-15 minutes. The remote access tools they use are very smooth."
"We have offices across 4 UK cities. Coreitech's remote IT support covers all of them seamlessly — same response time whether you're in London or Edinburgh. Excellent service."
"A critical Microsoft 365 issue on a client presentation morning — Coreitech remote support had it resolved in 18 minutes. That's what a 15-minute SLA actually means in practice."
Remote IT support UK —
frequently asked questions
Q.What is remote IT support?
Remote IT support means an engineer fixes your IT problems without visiting your office — using secure remote access tools to connect to your computers, servers, and network devices. Most IT issues (software problems, Microsoft 365 issues, configuration errors, user access problems, performance issues) can be resolved remotely in minutes. Remote IT support is faster than waiting for an on-site engineer, available 24/7, and included in Coreitech's managed IT packages at no extra cost.
Q.How does remote IT support work?
When you log a remote IT support ticket (by phone, email, or portal), a Coreitech engineer connects securely to your device using remote access software (encrypted, session-based, with your permission). The engineer can then see your screen, diagnose the problem, and fix it — often while you watch. Sessions are logged and audited. For server and network issues, engineers connect directly via your monitoring platform without needing to access a user device.
Q.Is remote IT support secure?
Yes. Coreitech's remote IT support uses enterprise-grade encrypted remote access tools — all sessions are authenticated, encrypted end-to-end, and session-recorded for audit purposes. Engineers can only connect with explicit user permission, and all remote access activity is logged in your monthly IT report. We never use unattended access without prior approval.
Q.What can remote IT support fix?
Remote IT support can resolve the vast majority of IT issues — software faults, Microsoft 365 problems (Teams, Outlook, SharePoint, OneDrive), password resets, account lockouts, printer issues, VPN connectivity, slow computer performance, malware removal, software installation, email configuration, and network connectivity diagnostics. Issues requiring physical hardware replacement or cabling work require an on-site engineer visit.
Q.How much does remote IT support cost in the UK?
Remote IT support in the UK costs from £25/user/month as part of a managed IT package (which includes unlimited remote helpdesk, 24/7 monitoring, cyber security, and on-site engineers). Pay-as-you-go remote IT support costs £80–150/hour. For most UK businesses with 5+ users, managed IT is more cost-effective than pay-as-you-go remote support.
Q.Do you provide remote IT support across the whole UK?
Yes. Coreitech's remote IT support covers every UK postcode — our engineers can connect to any device anywhere in the UK with an internet connection. Remote support is available during business hours (8am–6pm Mon–Fri) as standard, with 24/7 emergency remote support available on the Advanced managed IT plan.
Q.How quickly does remote IT support respond?
Coreitech's remote IT support SLAs: Critical (P1) — 15-minute response (system down, security breach). High (P2) — 1-hour response (major disruption). Standard — 4-hour response (single user affected). All SLAs are contractual and tracked in monthly reporting. The 15-minute P1 SLA means a qualified engineer is actively working on your critical issue within 15 minutes of you raising it.
Get remote IT support
for your business
Unlimited remote IT support included in all managed IT packages from £25/user/month. Free IT audit — no obligation.