RMM = 24/7 automated monitoring of servers, endpoints, networks. Detects issues before they cause downtime. Included in managed IT support. 0203 834 9728.
RMM
MONITORING
Always Watching
Remote Monitoring and Management — continuous 24/7 surveillance of your entire IT environment. Automated detection, instant alerts, and many issues fixed automatically before impact.
What RMM prevents:
actual incidents stopped
Disk Full Crash
RMM alerts at 80% full, engineers clean it up before it hits 100%
Backup Failure (Silent)
RMM checks hourly, alerts engineer if backup fails — data restored before issue discovered
Memory Leak (Hung Service)
RMM detects memory climbing, restarts service automatically before system freezes
Ransomware Infection
RMM detects suspicious file activity, isolates system before encryption spreads
Network Outage (Undetected)
RMM alerts immediately when connectivity lost, engineer investigates in minutes
Database Corruption (Slow)
RMM monitors database health, catches errors before data loss occurs
RMM —
questions answered
Q.What is RMM (Remote Monitoring and Management)?
RMM is software that continuously monitors your servers, endpoints, and network 24/7 from a remote operations center. It detects issues automatically, sends alerts, and can execute fixes remotely without requiring on-site visits. RMM is the backbone of modern managed IT support.
Q.How does RMM prevent problems?
RMM tracks hundreds of metrics: CPU usage, disk space, memory, network bandwidth, application health, backup success, security threats. When a metric shows warning signs (e.g., disk 85% full), the RMM system alerts engineers before the problem causes an outage.
Q.Can RMM fix problems automatically?
Yes — many routine issues are fixed automatically. Examples: restarting hung services, clearing disk space, resetting failed backups, removing malware. Complex issues require human engineer intervention, but automation handles 30–40% of tickets automatically.
Q.What's the difference between RMM and traditional IT support?
Traditional IT support is reactive — you call when something breaks. RMM is proactive — systems are watched continuously, problems are detected before impact, and many fixes happen automatically. RMM prevents 70–80% of incidents from occurring.
Q.Is RMM expensive?
No. RMM is included in managed IT support pricing (£30–50/user/month). Without RMM, you'd need to pay per-incident for break-fix support, which averages £300–500/month. RMM is far cheaper and prevents catastrophic downtime.
Q.Can RMM see sensitive data?
RMM monitors metrics (CPU, disk, memory, etc.) but doesn't access file contents or databases. You control what RMM can access. Coreitech encrypts all monitoring data and restricts engineer access by role.
Get proactive RMM monitoring
prevent problems before they happen
24/7 automated monitoring included in managed IT support. Zero-downtime problem prevention.