Question 1

What does a Microsoft Teams consultant do?

Accepted Answer

A Microsoft Teams consultant designs, deploys, and optimises your Teams environment — from initial deployment and governance policies through to Teams Phone (replacing your traditional phone system), Direct Routing, Teams Rooms hardware, security and compliance configuration, and user adoption. Coreitech's Teams consultants are Microsoft 365 certified engineers who have deployed Teams for 200+ UK businesses.

Question 2

What is Teams Direct Routing and do I need it?

Accepted Answer

Teams Direct Routing connects Microsoft Teams to your existing telephony infrastructure or SIP trunk, allowing you to make and receive calls through Teams while keeping your existing phone numbers. It's the alternative to Microsoft's Calling Plans (which provide phone numbers directly from Microsoft). Direct Routing is typically chosen when businesses have existing number ranges, preferred carriers, or lower per-minute rates through their SIP provider. Coreitech configures and manages Direct Routing for London and UK businesses.

Question 3

Can Teams replace our phone system?

Accepted Answer

Yes — Microsoft Teams Phone System (with either Calling Plans or Direct Routing) fully replaces traditional PBX and on-premise phone systems. Features include: auto attendant (IVR), call queues, voicemail, call recording, number porting, and mobile/desktop calling. Most UK SMEs migrate from ISDN, hosted VoIP, or legacy PBX systems to Teams Phone during their Microsoft 365 migration. We manage the complete number porting process.

Question 4

How long does a Teams Phone deployment take?

Accepted Answer

A Teams Phone deployment for an SME typically takes 3–6 weeks from start to finish: 1 week scoping (numbers, DDIs, call flows), 1–2 weeks configuration (auto attendants, call queues, policies), 1 week test phase, then cutover. Number porting from a UK carrier takes 2–4 weeks and runs in parallel. Coreitech handles the complete process with zero downtime on existing phone lines until the final cutover.

Question 5

How much does a Teams consultant cost?

Accepted Answer

Teams Phone deployment from Coreitech starts from £1,000+VAT for a small business, including Teams Phone System configuration, Direct Routing or Calling Plan setup, auto attendant, and basic call queues. Complex deployments with multiple sites, custom call flows, and call recording are priced on scope. We provide a fixed-price quote after a free discovery call.

MICROSOFT TEAMS
CONSULTANT

Microsoft Teams consultancy services

Teams Phone System

Teams Direct Routing

Teams Deployment & Governance

Teams Rooms & Devices

Teams Security & Compliance

Teams Training & Adoption

Teams consultant — FAQ

Replace your phone system
with Microsoft Teams

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