IT support for charities from £25/user/month. We help UK charities claim free Microsoft 365 Nonprofit licences (up to 10 per org), support Raiser's Edge, Salesforce NPSP & Donorfy, and provide Cyber Essentials certification. 15-min SLA. London & UK-wide.
IT SUPPORT
FOR CHARITIES
Nonprofits · NGOs · £25/User/Month
The UK's leading IT support for charities and nonprofits. Free Microsoft 365 Nonprofit grants, Cyber Essentials certification, and GDPR compliance — from £25/user/month.
Coreitech provides specialist IT support for charities, nonprofits, NGOs, and social enterprises across the UK (4.9★, 150+ clients). We deliver Microsoft 365 Nonprofit grants (up to 10 free licences), Raiser's Edge & Salesforce NPSP support, Cyber Essentials certification, and GDPR-aligned IT governance — all at £25/user/month with a guaranteed 15-minute SLA.
What is IT support
for charities?
IT support for charities is managed technology support specifically designed for third-sector organisations — charities, nonprofits, NGOs, housing associations, and social enterprises. Unlike standard IT support, charity IT support takes into account the sector's unique constraints: limited budgets, volunteer workforces, specialist fundraising software (such as Raiser's Edge, Donorfy, and Salesforce NPSP), Charity Commission compliance obligations, and the eligibility for technology grants such as free Microsoft 365 Nonprofit licences.
Good IT support for charities includes all the same elements as managed IT for commercial businesses — unlimited helpdesk, 24/7 monitoring, patch management, cyber security, and Microsoft 365 management — but delivered at charity-appropriate pricing, with engineers who understand the specific software and compliance requirements of the sector.
The key difference: a specialist charity IT provider will help your organisation claim free Microsoft 365 Nonprofit licences (up to 10 per eligible charity), guide you through Cyber Essentials certification (required by many major funders), and ensure your donor, beneficiary, and volunteer data is managed in line with Charity Commission and ICO guidance.
Common IT problems faced by
charities & nonprofits in the UK
If your charity is experiencing any of these, Coreitech can help — specialist IT support for charities with the ability to claim free Microsoft 365 Nonprofit licences.
IT budget stretched across too many priorities
Charities can't justify a full-time IT hire but can't afford to run without proper IT support. Managed IT at £25/user/month solves this — a full team for less than one salary.
Fundraising CRM and BACS integration failing
When Raiser's Edge, Donorfy, or BACS integrations break, donations stop flowing. Generic IT providers don't know these systems — Coreitech does.
Major funders now require Cyber Essentials
The National Lottery Community Fund and many government grant programmes require Cyber Essentials certification. Charities without it are blocked from funding bids.
Beneficiary data GDPR obligations
Charities working with vulnerable people hold special category data. The ICO takes breaches seriously — inadequate security puts both beneficiaries and the charity at risk.
Volunteer BYOD and remote access chaos
Managing IT security across employed staff, volunteers with personal devices, and remote workers is complex. Most charities have no consistent policy — creating security gaps.
Missing Microsoft 365 Nonprofit grants
Many charities are paying commercial rates for Microsoft 365 when they're entitled to free licences (up to 10 per org) and heavily discounted Business Premium. We help claim these grants.
IT support for charities,
nonprofits & social enterprises UK
IT support for charities requires a very different approach to standard SME IT. Charities face the same technology challenges — ransomware, GDPR, Microsoft 365 management, CRM support — but with a fraction of the budget, complex volunteer workforces, and unique compliance obligations to the Charity Commission and ICO. Most IT companies either overcharge charities or don't understand the specific requirements around grant funder IT standards, beneficiary data, and fundraising systems.
Coreitech provides dedicated IT support for charities and nonprofits across the UK, priced and structured for the third sector. We have deep expertise in Microsoft 365 Nonprofit licensing (helping charities claim free or heavily discounted licences), fundraising CRM platforms (Raiser's Edge, Salesforce NPSP, Donorfy, ThankQ), and the data governance obligations that are specific to charitable organisations.
Managed IT for Charities
Budget-conscious managed IT for charities, housing associations, and social enterprises. Unlimited helpdesk, proactive monitoring, on-site engineers — with pricing that respects the constraints of the third sector.
Microsoft 365 Nonprofit Licensing
We help charities access Microsoft 365 Nonprofit grants — up to 10 free Microsoft 365 Business Basic licences per eligible charity, with Business Premium available at heavily discounted rates. Significant cost savings for registered charities.
Charity Cyber Security
Enterprise cyber security at charity-appropriate pricing. Ransomware protection, phishing defence, endpoint detection, MFA enforcement, and staff training. Charities are high-profile ransomware targets.
Fundraising & CRM Software Support
Expert support for Salesforce for Nonprofits, Raiser's Edge, ThankQ, Donorfy, Access Charity CRM, and other fundraising platforms. We understand the data and integration requirements of charity fundraising systems.
Charity Commission & GDPR Compliance
IT governance aligned to Charity Commission guidance on data protection, cyber security, and digital safeguarding. GDPR compliance for donor, beneficiary, and volunteer data with appropriate consent management.
Hybrid & Volunteer IT Management
IT support for charities with hybrid paid staff and volunteer workforces. Device management, secure remote access, and identity management that works across employed and volunteer users at proportionate cost.
Free Microsoft 365 licences
for UK charities
Microsoft's Tech for Social Impact programme provides significant Microsoft 365 discounts for eligible UK charities registered with the Charity Commission. Up to 10 free Microsoft 365 Business Basic licences per organisation, and Microsoft 365 Business Premium at around £4.50/user/month (vs ~£20/user/month commercial).
Coreitech helps charities apply for and activate these grants, then fully manages the Microsoft 365 environment once in place — including Teams, SharePoint, Intune MDM, Entra ID, and Defender for Business. The savings are substantial: most charities save £5,000–£15,000+ annually on software licensing alone.
We also help charities access Google Workspace for Nonprofits (free for eligible organisations), and identify other technology grant programmes applicable to the third sector.
IT support for charities:
in-house hire vs managed IT
Most charities think "we'll hire one IT person." This comparison shows why managed IT is the better choice for third-sector organisations.
Single In-House IT Hire
Coreitech Managed IT (10 users)
Plus: Microsoft 365 Nonprofit grants — We help you claim free Business Basic licences (up to 10 per charity), saving an additional £60–100/user/year on software alone. Net cost to many charities: even lower.
How we set up IT support
for your charity
Free Charity IT Audit
We assess your current IT environment — devices, cloud services, Microsoft 365 licensing, security posture, and fundraising CRM setup. We also check Microsoft Nonprofit grant eligibility.
Onboarding in 48hrs
Monitoring agents deployed, Microsoft 365 secured and Nonprofit grants applied for, all devices onboarded. Most charity IT transitions complete in 48 hours with zero disruption to your team or beneficiaries.
24/7 Monitoring Live
Your entire IT environment monitored automatically. Issues flagged and resolved before they impact your staff, volunteers, or fundraising operations. Security tools active from day one.
Ongoing Management & Reviews
Monthly patch cycles, Microsoft 365 admin, Cyber Essentials preparation, and quarterly IT reviews with your account manager — all in your fixed monthly fee.
Charity cyber security risks
& IT compliance obligations
Ransomware targeting charities
Charities are prime ransomware targets — high-profile names, limited security resources, and sensitive beneficiary data that creates leverage. Several major UK charities have suffered significant ransomware attacks in recent years.
Donor data breach — Charity Commission and ICO exposure
Donor data breaches can attract Charity Commission inquiry alongside ICO investigation. For a charity, the reputational damage of a donor data breach can be permanently damaging to fundraising capacity.
Grant funding IT requirements
Major funders (National Lottery, government grants) increasingly require evidence of appropriate data governance and cyber security as a condition of funding. Charities without documented IT controls risk grant application rejection.
Sensitive beneficiary data obligations
Charities working with vulnerable people often hold special category health, mental health, and vulnerability data. This attracts the strictest GDPR obligations and the highest ICO enforcement risk for inadequate security.
How to choose the best IT support
for your charity or nonprofit
Not all "charity IT providers" are equal. Here's what separates Coreitech from others claiming to support nonprofits.
| Feature | Coreitech | Other "Charity" Providers |
|---|---|---|
| Microsoft 365 Nonprofit Grants | ✓ Active grant claims — up to 10 free licences/org | ✗ Manual process or charge for setup |
| Raiser's Edge & CRM Support | ✓ Full server, BACS, Gift Aid integration | ✗ Basic support or refer you elsewhere |
| Pricing for Charities | ✓ £25/user from day one — no hidden add-ons | ✗ "Discounted" commercial pricing or caps |
| Guaranteed SLA | ✓ 15-min critical — in writing | ✗ "Best effort" or unclear response times |
| Cyber Essentials Support | ✓ 100% first-time pass rate | ✗ Gap assessment only — you do remediation |
| GDPR & Charity Commission Aligned | ✓ Beneficiary data, donor data, safeguarding | ✗ Generic GDPR, not third-sector specific |
| Volunteer IT Management | ✓ Intune, Entra ID, BYOD conditional access | ✗ Standard SME setup — not volunteer-aware |
| On-Site Support | ✓ Included in monthly fee | ✗ Call-out fees or "remote-only" |
Why 150+ UK charities choose
Coreitech for IT support
£25/user/month — full team, no hire
Helpdesk, Microsoft specialist, network engineer, security analyst — all for less than one in-house IT hire. Unlimited support, no call-out fees, no surprises.
Microsoft 365 Nonprofit Grants
We help claim free Microsoft 365 Nonprofit licences — up to 10 free Business Basic per organisation, Business Premium at ~£4.50/user/month. We've saved charities £5,000–£15,000+ annually.
Specialist Fundraising CRM Support
Deep expertise in Raiser's Edge, Salesforce NPSP, Donorfy, ThankQ, and 10+ other charity platforms. We understand Gift Aid, BACS, and donor data workflows.
Cyber Essentials — 100% First-Time Pass
We handle the gap assessment, remediation, and IASME submission. Most charities certify within 2–4 weeks. Required by many major grant funders.
Charity Commission & GDPR Aligned
IT governance aligned to Charity Commission and ICO requirements. Beneficiary data, donor data, and volunteer access managed securely and compliantly.
Multi-Site & Hybrid Charity Support
IT support across multiple offices, remote workers, BYOD volunteers, and hybrid environments — Microsoft Intune and Entra ID at the centre.
What UK charities say
about Coreitech
"Coreitech helped us claim free Microsoft 365 licences and migrated our entire team to the cloud with zero downtime. The support is genuinely responsive — issues that used to take days are sorted in minutes."
"We were struggling with our Raiser's Edge server and BACS integration. Coreitech fixed it all and got us Cyber Essentials certified — which unlocked a major National Lottery grant we'd been blocked from applying for."
"The charity-specific pricing made all the difference. We get the same quality of IT support as a commercial business for a fraction of the cost. They also sorted our GDPR compliance for beneficiary data, which was a real weight off."
10 Questions Every Charity Should Ask Their IT Provider
A practical guide for charity businesses evaluating IT support providers — the questions to ask, the red flags to watch for, and the compliance requirements that matter for your sector.
- Can you help us claim free Microsoft 365 Nonprofit licences?
- Do you support Raiser's Edge, Salesforce NPSP, and Donorfy?
- Can you provide Cyber Essentials certification for grant funding?
- Do you understand Charity Commission and ICO data governance?
- Can you manage IT for volunteer and BYOD workforces?
+ 3 more critical questions inside the full guide.
Enter your details — we'll email the full guide to you instantly.
IT support for charities:
common questions answered
Q.Do you offer discounted IT support for charities?
Yes. Coreitech offers preferential pricing for registered charities and social enterprises, reflecting the budget constraints of the third sector. We also help charities access technology grants and discounted software licences — including Microsoft 365 Nonprofit (which can provide free or heavily discounted Microsoft 365 licences for eligible charities), Google Workspace for Nonprofits, and other third-sector technology programmes.
Q.How can our charity get free or cheap Microsoft 365 licences?
Microsoft's Tech for Social Impact programme provides significant Microsoft 365 discounts for eligible UK charities registered with the Charity Commission: up to 10 free Microsoft 365 Business Basic licences per organisation, and Microsoft 365 Business Premium at around £4.50/user/month (vs approximately £20/user/month commercial). Coreitech helps charities apply for and activate these grants, and manages the Microsoft 365 environment once in place. The savings are substantial for most charity IT budgets.
Q.What GDPR requirements apply specifically to charities?
Charities process substantial personal data — donors, beneficiaries, volunteers, grant applicants — with specific GDPR considerations. Key areas: lawful basis for each data type (consent for fundraising communications, legitimate interests for beneficiary support), retention policies, data subject rights processes, and appropriate security for sensitive beneficiary data (which may include health or vulnerability information that is special category data). The Charity Commission and ICO have both issued specific guidance for the sector.
Q.Do you support Raiser's Edge, ThankQ, and other fundraising CRMs?
Yes. We support all major UK charity CRM and fundraising platforms including Salesforce for Nonprofits (NPSP), Raiser's Edge / Blackbaud NXT, ThankQ, Donorfy, Access Charity CRM, Spektrix, and Charitylog. This includes the database server dependencies, BACS/direct debit integration, Gift Aid configuration, and online donation platform integrations that make fundraising systems work effectively.
Q.How do charities handle cyber security on a limited budget?
Charities are increasingly targeted by ransomware and phishing — attackers see them as high-profile but under-resourced. The most impactful low-cost controls: MFA on all accounts (free with Microsoft 365), email filtering (included in Microsoft 365 Business Premium), Cyber Essentials certification (from around £300 for self-assessed), and staff phishing training (Coreitech provides this as part of managed IT packages). We help charities prioritise the controls that make the biggest difference for the smallest investment.
Q.Can you support charities with volunteer IT users?
Yes. Charity IT environments are complex because they often involve employed staff, volunteers, remote workers, and multiple sites — all needing appropriate access at different levels. We implement device management policies that work for BYOD volunteers, conditional access controls that protect charity systems without locking out legitimate volunteer access, and identity management that scales with fluctuating volunteer numbers.
Q.What is the best IT support for a charity?
The best IT support for a charity combines sector-specific expertise with pricing that respects third-sector budgets. Key things to look for: genuine experience with charity CRM platforms (Raiser's Edge, Salesforce NPSP, Donorfy, ThankQ), ability to help claim Microsoft 365 Nonprofit grants (up to 10 free licences), understanding of Charity Commission data governance and GDPR requirements for beneficiary data, and Cyber Essentials certification support. Coreitech provides all of this from £25/user/month with a 15-minute critical helpdesk SLA.
Q.How do you help charities with Cyber Essentials certification?
Coreitech guides charities through the full Cyber Essentials process — gap assessment, remediation, and IASME submission. We handle all five technical controls: firewalls, secure configuration, access control, malware protection, and patch management. Most charities achieve certification within 2–4 weeks. Cyber Essentials is increasingly required by major funders including the National Lottery Community Fund and many government grant programmes, making it an important credential for charity funding bids.
Q.Can you support multi-site or national charities?
Yes. Coreitech supports charities with multiple office locations, regional branches, and remote/hybrid workforces across the UK. We manage IT environments where staff, volunteers, and beneficiaries may be spread across dozens of sites — using Microsoft Intune for device management, Entra ID for identity and conditional access, and cloud-first infrastructure (Microsoft 365, SharePoint, Teams) that keeps everyone connected securely regardless of location. Our remote helpdesk covers all UK locations equally with a 15-minute critical response SLA.
IT support for charities
across the United Kingdom
Coreitech provides IT support for charities across the entire United Kingdom — from London and the South East to Scotland, Wales, and Northern Ireland. Our remote helpdesk covers all UK locations equally with a 15-minute critical response SLA, and our engineers travel to charity offices nationwide for on-site support when required.
We support registered charities in England & Wales (Charity Commission regulated), Scottish charities (OSCR regulated), and Northern Ireland charities (CCNI regulated), understanding the different regulatory frameworks and compliance requirements across each jurisdiction.
Our charity clients span the full spectrum of the UK third sector: large national charities with multiple offices and hundreds of staff, small local charities with limited budgets and volunteer workforces, housing associations managing social housing stock, social enterprises trading for social good, NGOs and international development charities, faith-based organisations, arts and culture charities, health and social care charities, animal welfare organisations, and environmental and conservation charities.
We understand the diversity of the UK charity sector — from small grassroots community groups with annual incomes under £10,000 to large national charities with multi-million pound budgets. Our pricing scales appropriately: £25/user/month works for charities of all sizes, and we offer additional flexibility for very small charities or those with significant volunteer workforces.
Our team has deep expertise in the technology grant landscape for UK charities — Microsoft 365 Nonprofit (Tech for Social Impact), Google Workspace for Nonprofits, and other third-sector technology programmes. We've helped charities claim over £500,000 in technology grants since 2020, saving them millions in ongoing licensing costs.
Whether your charity is based in London, Manchester, Birmingham, Bristol, Leeds, Glasgow, Cardiff, or anywhere else in the UK — Coreitech provides the same high-quality, charity-specialist IT support with a genuine understanding of third-sector challenges and constraints.
IT support for charities
by location
Specialist charity IT support available across all UK regions — London, South East, South West, Midlands, North, Scotland, Wales, and Northern Ireland.
IT support for charity
subsectors across the UK
Different charity types face unique IT challenges. Coreitech provides specialist support tailored to each subsector's specific requirements.
Health & Social Care Charities
Hospices, disability support, mental health charities, elderly care — DSPT compliance, clinical software integration, CQC-aligned IT environments, sensitive patient data handling
Education & Youth Charities
Schools, academies, youth clubs, tutoring charities — Microsoft 365 Education, safeguarding compliance, student data protection, device management for staff and volunteers
Arts & Culture Organisations
Museums, galleries, theatres, heritage sites — digital archive management, ticketing systems, public Wi-Fi, creative software support, heritage lottery fund IT requirements
Animal Welfare Charities
RSPCA branches, rescue centres, wildlife trusts — veterinary software, donor management, volunteer coordination, branch IT support across multiple locations
International Development NGOs
Overseas aid charities, disaster relief organisations — multi-country IT support, remote team collaboration, international data transfer compliance, field office connectivity
Environmental & Conservation
Wildlife trusts, climate action groups, conservation charities — remote worker IT, field research data management, grant reporting systems, volunteer coordination
Housing Associations
Social housing providers, supported living — tenant management systems, housing management software, GDPR compliance, multi-site IT support, Cyber Essentials for housing
Faith-Based Organisations
Churches, mosques, synagogues, community centres — donation systems, community engagement platforms, volunteer management, multi-site worship IT
All charity types
we support
IT support that works
for your charity's budget
Book a free charity IT audit. We'll review your Microsoft licensing, security posture, GDPR compliance, and fundraising systems — and check whether you're entitled to any technology grants.