Coreitech provides break-fix IT support in London — reactive, no-contract IT help for businesses. Call when something breaks, pay per hour. Remote and on-site. Call 0203 834 9728.
BREAK FIX
IT SUPPORT
LONDON
Something broken? Coreitech provides break-fix IT support in London — reactive, on-demand, no contract. Call when something goes wrong. We diagnose and fix it. You pay for what we fix.
IT problems we fix
on a break-fix basis
PC & Laptop Issues
Slow computer, won't start, blue screen, virus infection, software crashes, data recovery, hardware failure.
Server Problems
Server down, RAID failure, performance issues, Windows Server errors, Active Directory problems, backup failures.
Network & Internet
No internet, Wi-Fi dropping, VPN not connecting, slow network, firewall issues, router configuration.
Email & Microsoft 365
Email not working, Outlook crashes, Microsoft 365 login issues, account locked, calendar sync problems.
Printer & Peripherals
Printer not working, scanner issues, projector problems, USB devices not recognised, monitor display faults.
Emergency Support
Critical system down outside business hours? Emergency break-fix available — call 0203 834 9728 any time.
Break-fix IT support —
questions answered
Q.What is break-fix IT support?
Break-fix IT support is reactive IT help where you only pay when something goes wrong. An IT engineer diagnoses and fixes the problem, you pay for the time spent, and there's no ongoing contract or monthly fee. It's the opposite of managed IT support, which is proactive and preventative. Break-fix suits businesses with infrequent IT issues that don't justify a managed service retainer.
Q.How quickly can you respond to a break-fix IT call in London?
Coreitech typically responds to break-fix remote support requests within 1–2 hours during business hours. For critical emergencies (complete system outage, server failure), we aim for same-day on-site attendance in London. Remote diagnosis usually begins within minutes of your call. On-site visit timing depends on engineer availability and your London location.
Q.Is break-fix IT support more expensive than managed IT?
Break-fix IT support costs less if you have very few IT problems — you only pay when something breaks. However, if issues occur frequently (more than 3–4 hours per month), managed IT support becomes more cost-effective because it includes unlimited helpdesk access, proactive monitoring that prevents issues before they happen, and patch management that reduces break-fix incidents significantly. Coreitech will give you an honest recommendation based on your actual usage.
Q.Do you offer break-fix IT support on-site in London?
Yes. Coreitech provides on-site break-fix IT support across all London areas — City, West End, Canary Wharf, East London, South London, North London, and all boroughs. On-site break-fix visits include an engineer call-out charge plus hourly rate for time on site. Most hardware and server issues that can't be resolved remotely are handled on-site, usually same day or next day.
Q.What is the difference between break-fix and pay-as-you-go IT support?
Break-fix and pay-as-you-go IT support are often used interchangeably — both mean you pay only when you need help with no ongoing contract. "Break-fix" traditionally refers to the model of fixing problems as they arise, while "pay-as-you-go" can also include proactive work (like a one-off security review or hardware setup) billed by the hour. At Coreitech, both terms describe the same flexible, no-contract approach.
Something broken?
Call us now.
No contract, no sign-up form, no sales process. Call 0203 834 9728, tell us what's broken, and we'll get it fixed. Pay only for what we fix.