Choosing an IT support company? Look for a contractual 15-min SLA, all-inclusive pricing, and cyber security built in. Coreitech from £25/user/month. 0203 834 9728.
IT SUPPORT
COMPANIES UK
HOW TO CHOOSE THE RIGHT ONE
Not all IT support companies are equal. This guide covers what to look for, red flags to avoid, and the questions to ask before signing a contract — so you choose an IT support company that actually delivers.
Red flags vs green flags
in IT support companies
Red Flags — Avoid These
Green Flags — What Coreitech Delivers
What Coreitech charges —
transparent, all-inclusive pricing
All prices exclude VAT. No callout fees, no ticket limits, no hidden extras. Minimum 5 users.
IT support companies UK —
frequently asked questions
Q.What should I look for in an IT support company?
When evaluating IT support companies, look for: (1) A contractual SLA — 15-minute critical response is the benchmark; (2) All-inclusive pricing with no hidden charges; (3) Cyber security included in the base price; (4) Named engineers who know your business; (5) Sector expertise relevant to your industry; (6) Microsoft Partner accreditation; (7) References from similar-sized businesses; (8) A clear, easy switching process. Coreitech meets all of these criteria.
Q.How much do IT support companies charge in the UK?
IT support companies in the UK charge £25–50/user/month for fully managed IT services. Coreitech charges £25/user/month (Standard — helpdesk, monitoring, security) or £50/user/month (Advanced — adds Microsoft 365 management, on-site engineers, dedicated account manager). Some IT companies charge £80–150/hour for break-fix support — this is typically more expensive for businesses with regular IT needs.
Q.What is the difference between IT support companies and MSPs?
An MSP (Managed Service Provider) is a type of IT support company that operates on a proactive, fixed-fee basis — managing your IT environment 24/7 rather than just fixing things when they break. Traditional IT support companies may offer break-fix (pay-per-incident) or managed IT. Coreitech is an MSP — all clients are on managed IT contracts with proactive monitoring, SLA-backed response, and a full team of engineers.
Q.How do I switch IT support companies?
Switching IT support companies is simpler than most businesses expect. Coreitech manages the entire transition — we communicate with your existing provider, retrieve all documentation and credentials, deploy monitoring, and ensure your team has live helpdesk access from day one. Most transitions complete in 48 hours with zero disruption to your business.
Q.What red flags should I watch out for in IT support companies?
Red flags when evaluating IT support companies: no contractual SLA (just "best efforts"); per-ticket or per-hour charges on top of a monthly fee; cyber security charged as an expensive add-on; no named account manager; offshore helpdesk; slow on-site response (days, not hours); no proactive monitoring — only reactive support; long minimum contract terms (3+ years) with no flexibility.
Compare Coreitech to
your current IT company
Free IT audit — we review your current SLAs, pricing, and security posture, and show you exactly what you'd get with Coreitech.