IT support contracts for SMEs from £25/user/month. Monthly rolling or annual. 15-min SLA, unlimited helpdesk, cyber security & Microsoft 365 included. No hidden fees. 0203 834 9728.
IT SUPPORT
CONTRACTS
FOR SMEs
Coreitech provides managed IT support contracts for SMEs across London and the UK. Fixed monthly per-user pricing, guaranteed SLAs, unlimited helpdesk, cyber security built-in. No hidden fees, no call-out charges, no ticket limits.
What your IT support contract
actually covers
Every Coreitech SME IT contract includes all of the below — not as extras, not as upgrades. One price, everything included.
15-min Critical SLA
Guaranteed in your contract — P1 issues acknowledged within 15 minutes, 24/7.
Unlimited Helpdesk
No ticket caps, no per-call charges. Call or log tickets as often as you need.
Cyber Security Included
EDR, email security, MFA, dark web monitoring and Cyber Essentials — not an add-on.
On-Site Engineers
Physical visits included across London. No call-out surcharges ever.
Microsoft 365 Managed
Teams, SharePoint, Intune, Entra ID, Defender — fully managed and optimised.
Dedicated Account Manager
Quarterly IT reviews, strategic planning, and a named contact who knows your business.
IT support contract pricing
for SMEs — no surprises
| Business size | Standard (£25/user) | Advanced (£50/user) |
|---|---|---|
| 3–10 users | £75–£250/mo | £150–£500/mo |
| 11–25 users | £275–£625/mo | £550–£1,250/mo |
| 26–50 users | £650–£1,250/mo | £1,300–£2,500/mo |
| 51–100 users | £1,275–£2,500/mo | £2,550–£5,000/mo |
Prices exclude VAT. Microsoft 365 licences quoted separately at partner pricing. No call-out fees, no ticket limits, no hidden charges.
Fair, transparent
contract terms
We believe IT support contracts should be straightforward. No complicated tiered SLAs buried in small print. No automatic renewals that lock you in. No unexpected scope exclusions.
Our contracts specify exactly what is included, what SLAs are guaranteed, and how to exit cleanly if you ever need to. We earn your business every month — not by contract lock-in.
IT contract vs
in-house hire
Bottom line: A Coreitech managed IT contract for 10 users costs the same as ~2 weeks of an in-house IT hire's salary — and gives you a full team including helpdesk, Microsoft specialists, security analysts, and on-site engineers.
6 things to avoid in an
SME IT support contract
Per-ticket pricing
Costs spike when things go wrong — exactly when you need help most.
Capped helpdesk hours
Forces you to prioritise which issues to log. Unworkable for any real business.
Cyber security as an add-on
AV, email security, and MFA should be standard. If they're extras, the base price is misleading.
Call-out fees for on-site
£100–£250 per visit adds up fast and creates reluctance to escalate real issues.
Auto-renewing long contracts
Locking you in with punitive exit clauses is a red flag. Look for 30-day rolling or annual with fair notice.
No named account manager
Without a dedicated contact, you're just another ticket number. You need someone who knows your environment.
Switching your IT support
contract — how it works
Most SMEs that switch IT providers are motivated by slow response times, surprise bills, or a provider that doesn't understand their business. Switching is easier than you think — we handle everything.
We review your current contract notice periods, communicate directly with your existing provider, retrieve all credentials and documentation, and onboard your team without a single day of uncovered IT support.
What SMEs say about
their Coreitech IT contract
"We switched from a provider charging us per ticket and per call-out. Coreitech's contract is all-inclusive — we know exactly what we pay each month and issues are resolved in minutes, not days."
"The transition was 48 hours and completely seamless. They handled everything with our previous provider. Within a week, our Microsoft 365 was properly secured and we had Cyber Essentials started."
"The monthly rolling contract was the deciding factor. No 3-year lock-in like our last provider tried. After 18 months we moved to annual for the discount — but we chose to, not because we had to."
IT support contracts for SMEs:
common questions answered
Q.What is an IT support contract for an SME?
An IT support contract for an SME is a managed services agreement where an IT provider takes full responsibility for your technology environment for a fixed monthly fee. It typically covers unlimited helpdesk support, 24/7 monitoring, patch management, cyber security, Microsoft 365 management, and on-site engineers — replacing the need for an in-house IT hire. Coreitech's SME IT contracts start from £25/user/month with no hidden charges.
Q.What should an IT support contract include?
A good IT support contract for an SME should include: (1) A clearly defined response SLA — e.g. 15 minutes for critical issues; (2) Unlimited helpdesk with no ticket limits; (3) Proactive 24/7 monitoring and automated patch management; (4) Cyber security (EDR, email security, MFA); (5) On-site engineer visits at no extra charge; (6) Microsoft 365 / cloud management; (7) A dedicated account manager and regular IT reviews; (8) Clear contract length, notice periods, and exit terms. Avoid contracts that charge per ticket, cap helpdesk hours, or exclude cyber security as standard.
Q.How much does an IT support contract cost for an SME?
Managed IT support contracts for SMEs from Coreitech cost £25/user/month (Standard — unlimited helpdesk, monitoring, on-site, patching) or £50/user/month (Advanced — adds Microsoft 365 full management, cyber security stack, dedicated account manager). A 10-person SME pays £250–£500/month all-inclusive. Compare that to £45,000–£65,000/year for a single in-house IT hire in London — plus NI, pension, hardware, training, and holiday cover.
Q.What contract length do you offer for SME IT support?
Coreitech offers both monthly rolling and 12-month IT support contracts for SMEs. Monthly rolling gives maximum flexibility with no long-term commitment. Annual contracts offer a small pricing discount. Most SMEs start monthly to assess fit, then move to annual for pricing certainty and priority SLA placement. There are no punitive exit clauses — we earn your business every month.
Q.What is the notice period on your IT support contracts?
For monthly rolling contracts, the notice period is 30 days. For 12-month contracts, 90 days notice after the contract term. We handle the full offboarding process and will coordinate any transition to a new provider, returning all documentation, credentials, and configurations. We don't hold clients hostage.
Q.What SLA comes with an SME IT support contract?
Coreitech's SME IT support contracts include a 15-minute response SLA for critical issues (P1 — system down, security incident), 2-hour response for high-priority issues (P2 — major functionality loss), and 4-hour response for standard issues (P3). These are guaranteed in the contract, not just aspirational targets. Remote resolution covers 95%+ of issues; on-site is included for issues that can't be resolved remotely.
Q.Can I switch to Coreitech from my current IT support contract?
Yes. We manage the full transition from your existing provider — including documentation, credential retrieval, and direct communication with your previous IT company. Most SME transitions complete within 48 hours with zero disruption. We will review your current contract to identify any notice period obligations and plan the handover accordingly. Call 0203 834 9728 to discuss your current contract situation.
Q.Do you offer IT support contracts outside London?
Yes. While Coreitech is headquartered at London Bridge SE1, we provide managed IT support contracts to SMEs across the UK. Remote helpdesk, monitoring, and Microsoft 365 management cover all UK locations equally. On-site engineer visits are primarily available across London and the South East; for other UK regions, we combine remote-first support with vetted local engineering partners for physical visits.
Q.What is the best IT support contract for a small business?
The best IT support contract for a small business combines predictable all-inclusive pricing (no ticket limits or call-out fees), a guaranteed response SLA, cyber security built-in, Microsoft 365 management, and a dedicated account manager — all on a flexible monthly or annual term. Coreitech ticks all these boxes from £25/user/month with a 15-minute critical SLA and 100% first-time Cyber Essentials pass rate.
Get an IT support contract
for your SME today
Free IT audit — no obligation. We'll review your current setup, existing contract terms, and give you a clear, all-inclusive quote. Most transitions complete in 48 hours.