IT support costs £25–£80/user/month in the UK in 2026. Coreitech: £25/user/month (Standard — unlimited helpdesk, monitoring, cyber security, on-site, patching) or £50/user/month (Advanced — adds full Microsoft 365 management). All-inclusive, no hidden charges. 0203 834 9728.
IT SUPPORT
COST PER USER
UK 2026
A complete, honest guide to IT support cost per user per month in the UK in 2026 — what's included at each price point, what hidden charges to watch for, and how Coreitech's pricing compares.
What you get at each
IT support price point
Budget / basic
£10–20/user/moIncluded: Remote helpdesk only
Note: No monitoring, no security, no on-site, capped hours
Standard managed IT
£25–35/user/moIncluded: Helpdesk + monitoring + patching + cyber security + on-site
Note: Microsoft 365 management may be partial
Advanced managed IT
£40–60/user/moIncluded: Everything standard + full M365 management + vCIO + CE certification
Note: Nothing — fully comprehensive
Enterprise / complex
£60–100+/user/moIncluded: Multi-site, SOC, compliance (ISO 27001, FCA, NHS), SIEM
Note: Typically overkill for standard SME
IT support monthly cost
by business size
| Team size | Standard £25/user | Advanced £50/user |
|---|---|---|
| 5 users | £125/mo | £250/mo |
| 10 users | £250/mo | £500/mo |
| 20 users | £500/mo | £1,000/mo |
| 30 users | £750/mo | £1,500/mo |
| 50 users | £1,250/mo | £2,500/mo |
| 100 users | £2,500/mo | £5,000/mo |
Prices exclude VAT. In-house hire comparison based on £55,000/yr London IT salary + employer costs.
What inflates the real
IT support cost per user
Call-out / on-site fees
Many providers charge £75–£250 per on-site visit on top of the per-user fee. Coreitech includes on-site visits in all plans.
Per-ticket limits
Some quote low per-user but cap helpdesk at 5–10 tickets/month. Beyond that, you pay per ticket. Coreitech has no ticket limits.
Cyber security add-ons
EDR, email filtering, dark web monitoring, and MFA support are often sold separately. Coreitech includes all in the base price.
Microsoft 365 markup
Some MSPs charge 20–30% above Microsoft's retail pricing. As a Microsoft Partner, Coreitech charges at partner rates.
Out-of-hours surcharges
Premium rates for evening/weekend support are common. Coreitech's 15-min critical SLA applies 24/7 — no surcharge.
Onboarding fees
One-off setup fees of £500–£2,000 are common. Coreitech does not charge for onboarding.
IT support cost per user UK:
pricing questions answered
Q.How much does IT support cost per user per month in the UK?
IT support cost per user per month in the UK typically ranges from £25–£80/user/month for fully managed IT support in 2026. The variation depends on what is included: budget providers at £15–25/user often exclude cyber security, on-site visits, and Microsoft 365 management. Comprehensive managed IT (helpdesk, monitoring, patching, cyber security, on-site engineers, Microsoft 365 management) costs £25–£50/user/month from Coreitech — all-inclusive with no hidden charges.
Q.What is the average IT support cost per user for a London SME?
The average IT support cost per user for London SMEs in 2026 is £30–£55/user/month for a comprehensive managed IT contract. London pricing is typically 10–15% higher than the UK average due to on-site engineer costs and London market rates. Coreitech's London pricing starts at £25/user/month (Standard — unlimited helpdesk, monitoring, on-site, cyber security, patching) and £50/user/month (Advanced — adds full Microsoft 365 management, dedicated account manager, vCIO).
Q.What should IT support cost per user per month include?
A genuine all-inclusive IT support cost per user should include: unlimited helpdesk (no ticket caps), 24/7 automated monitoring, automated patch management, cyber security (EDR, email filtering, MFA support), on-site engineer visits with no call-out fees, and Microsoft 365 basic administration. Watch for providers who quote a low per-user price but exclude cyber security, charge per on-site visit, or cap helpdesk hours — these add-ons can double the effective cost.
Q.Is £25/user/month good value for managed IT support?
£25/user/month is competitive and good value for a comprehensive managed IT contract in 2026, provided it is genuinely all-inclusive. At this price point, you should expect: unlimited helpdesk, 24/7 monitoring, patch management, cyber security, and on-site visits included. Coreitech's Standard plan at £25/user/month includes all of these with a contractual 15-minute critical SLA — making it strong value compared to the UK market average of £30–£55/user/month.
Q.How does IT support per user pricing compare to hiring in-house?
An in-house IT hire in London costs £45,000–£70,000/year in salary alone — equivalent to £125–£195/user/month for a 30-person team, or £450–£700/user/month for a 10-person team. Managed IT support per user is dramatically cheaper, and provides a full team (helpdesk, Microsoft specialist, security analyst, network engineer) rather than a single generalist. For any London SME under 150 users, managed IT per-user pricing almost always delivers better value than in-house.
Q.What is break-fix IT support and how does it compare in cost?
Break-fix IT (also called ad-hoc or reactive IT support) charges per incident or per hour — typically £75–£150/hour for a UK IT engineer. While this sounds cheap, businesses on break-fix spend 30–40% more annually than those on managed per-user contracts when total costs are factored in (downtime, security incidents, reactive callouts, unmanaged patches). Break-fix also provides no monitoring, no proactive security, and no SLA commitment.
Q.Does the IT support cost per user include Microsoft 365 licences?
Microsoft 365 licences are typically quoted separately from managed IT support pricing. Coreitech's per-user managed IT fee covers the management and administration of Microsoft 365 (not the licence cost itself). Microsoft 365 Business Basic costs approximately £5/user/month, Business Standard ~£10/user/month, and Business Premium ~£20/user/month. As a Microsoft Partner, Coreitech procures Microsoft 365 at partner pricing — often saving 10–15% versus buying directly.
Q.How much should a 10-user business pay for IT support per month?
A 10-user London business should pay £250–£500/month for comprehensive managed IT support (£25–£50/user/month). At £250/month (Standard plan), this covers: unlimited helpdesk, 24/7 monitoring, patch management, cyber security, and on-site engineer visits. At £500/month (Advanced plan), it additionally covers full Microsoft 365 management, dedicated account manager, and quarterly IT strategy reviews. Compare this to £4,000–£6,000/month for a single in-house IT hire.
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