IT helpdesk outsourcing from £25/user/month. 1st, 2nd & 3rd line. UK-based. White-label option. Dedicated number & email. 15-min critical SLA.
IT HELPDESK
OUTSOURCING
London · UK-Based · 1st Line to 3rd Line
Coreitech provides outsourced IT helpdesk services for London and UK businesses — handling all end-user IT support across first, second, and third line. UK-based engineers only. Dedicated phone number and email. White-label available.
1st, 2nd & 3rd line
helpdesk outsourcing
Coreitech provides all three tiers of IT helpdesk as a complete outsourced arrangement. You get a single point of contact — we handle the routing, escalation, and resolution internally.
First-Line Helpdesk Outsourcing
Handles ~70% of all IT tickets. Highest volume, fastest resolution.
Second-Line IT Support
Specialist engineers handling tickets that require deeper investigation.
Third-Line Engineering
Senior engineers and architects. On-site where required.
IT helpdesk outsourcing:
common questions
Q.What does IT helpdesk outsourcing include?
IT helpdesk outsourcing means contracting Coreitech to handle all your end-users' IT support requests — from simple password resets to complex infrastructure issues. We handle 1st, 2nd, and 3rd line support, providing a single point of contact for all IT issues. This includes a dedicated support phone number, email, and portal; ticketing and ITSM reporting; SLA-governed response times; remote support; and on-site engineers where required.
Q.How much does IT helpdesk outsourcing cost in London?
Outsourced IT helpdesk from Coreitech costs £25/user/month (Standard) or £50/user/month (Advanced). For a 10-user business: £250–£500/month. For a 25-user business: £625–£1,250/month. This is all-inclusive — unlimited tickets, remote support, monitoring, reporting. No hidden charges, no per-ticket billing.
Q.Is Coreitech's helpdesk UK-based?
Yes — entirely. All Coreitech helpdesk engineers are UK-based and work from our London office. We do not use offshore support centres, and we do not outsource tickets to third-party call centres. Your staff will always speak to the same core team who know your business.
Q.Can you provide a dedicated IT helpdesk just for our company?
Yes. Our Advanced plan includes a dedicated account manager and named engineer team. White-label arrangements are also available — where our team answers calls and manages tickets under your company name. Popular with professional services firms that want to maintain an in-house IT appearance.
Q.What's the difference between first-line and second-line IT support?
First-line (Tier 1) support handles the most common, highest-volume IT issues — password resets, basic connectivity, Office issues, printer support. These typically account for 60–75% of all IT tickets and are resolved quickly. Second-line (Tier 2) support handles more complex issues requiring deeper investigation — server problems, network faults, complex application errors, Active Directory issues. Coreitech provides all three tiers as part of our standard managed service.
Unhappy with your current
IT support in London?
Switching IT providers sounds painful — but it isn't. Coreitech makes the process completely seamless. Most London businesses complete a full switch in under 48 hours with zero downtime. We handle everything.
Ready to outsource your
IT helpdesk?
Call us or request a free quote. We'll show you exactly what outsourcing your helpdesk will cost — and what you'll save vs your current setup.