Managed IT service desk for London from £25/user/month. ITIL-aligned, UK-based engineers, dedicated phone/email, full ITSM reporting. 15-min critical SLA.
MANAGED
SERVICE DESK
London · ITIL · ITSM · From £25/user/month
Coreitech provides a fully managed IT service desk for London and UK businesses — ITIL-aligned incident management, dedicated engineers, 15-minute critical SLA, and full ITSM reporting. Not a call centre. A service desk that actually knows your business.
What our managed service desk
includes
Dedicated service desk team
A named team of engineers who know your business, your software, and your users. Not a faceless call centre.
ITIL-aligned incident management
All incidents categorised, prioritised, and managed to SLA. Full ITSM workflow including problem management and change control.
Proactive monitoring + reactive support
We monitor your infrastructure 24/7 and resolve issues before your staff notice them. Reactive helpdesk sits on top.
15-minute critical response
Guaranteed 15-minute response for critical incidents — contractual, monitored, and reported monthly.
Full ITSM reporting
Monthly ticket reports, SLA compliance dashboards, first-contact resolution rates, trend analysis. Total visibility.
Security-integrated service desk
Our service desk engineers are security-aware. Suspicious tickets escalated automatically. Phishing reports actioned, not ignored.
Managed service desk:
common questions
Q.What is a managed service desk?
A managed service desk is a fully outsourced IT helpdesk service, where an external provider manages all end-user IT support on your behalf — handling incidents, service requests, problem management, and change management. Unlike a basic helpdesk, a managed service desk follows ITIL framework principles, provides contractual SLAs, and delivers monthly ITSM reporting. Coreitech provides a fully managed service desk for London and UK businesses from £25/user/month.
Q.How is a managed service desk different from a basic IT helpdesk?
A basic IT helpdesk handles tickets reactively — someone calls with a problem, an engineer tries to fix it. A managed service desk goes further: it follows ITIL incident, problem, and change management processes; it proactively identifies recurring issues and resolves root causes; it provides SLA-governed response times; and it delivers ITSM reporting to management. Coreitech's managed service desk includes all of this as standard.
Q.How much does a managed service desk cost in London?
Coreitech's managed service desk costs from £25/user/month (Standard — unlimited tickets, remote support, monitoring, SLA reporting) or £50/user/month (Advanced — adds on-site engineers, 15-minute critical SLA, dedicated account manager, Microsoft 365 management). For a 20-user business, that's £500–£1,000/month — compared to £65,000–£80,000/year for a single in-house IT person.
Q.Do you provide a dedicated service desk number and email?
Yes. All Coreitech managed service desk clients receive a dedicated phone number and support email address. Your staff contact us directly. We also provide a self-service portal for ticket logging, status tracking, and knowledge base access.
Q.Can you integrate with our existing ITSM tool?
Yes. We can work within your existing ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.) or provide our own. We'll align to your workflows, not force you to change them.
Q.What sectors do you provide managed service desk for?
We provide managed service desk services for all sectors — financial services, legal, accounting, healthcare, media, creative, construction, charity, retail, hospitality, and many more. We have specialist knowledge of sector-specific software (Sage, Xero, iManage, HighQ, IRIS, CCH, etc.) and regulatory requirements (FCA, ICO, ICAEW, SRA).