Business IT support is a managed service that takes full responsibility for your company's technology — helpdesk, 24/7 monitoring, cyber security, Microsoft 365, and on-site engineers — for one fixed monthly per-user fee. Coreitech provides business IT support across the UK from £25/user/month, with a 15-minute critical SLA and 4.9★ rating.
BUSINESS IT
SUPPORT
UK · FROM £25/USER
Coreitech delivers business IT support for UK companies — unlimited helpdesk, 24/7 monitoring, cyber security, Microsoft 365, and on-site engineers. Fixed monthly pricing, nationwide coverage, 15-minute critical SLA.
What is business IT support
and what does it include?
Business IT support is a professional service that manages, maintains, secures, and repairs the technology a business relies on. Unlike consumer IT support (which fixes individual laptops), business IT support covers the entire organisation — servers, networks, cloud services, cyber security, Microsoft 365, backups, and end-user helpdesk.
Most UK businesses use managed IT support — a model where a specialist provider like Coreitech takes full responsibility for your IT on a fixed monthly per-user fee. This gives you an entire team of engineers (helpdesk, Microsoft 365, security, network) for less than the annual salary of a single in-house IT person.
In the UK, a junior in-house IT support person costs £28,000–£45,000/year — before employer NI, pension, hardware, and training. A senior IT Manager costs £50,000–£80,000/year. Managed business IT support from Coreitech gives you a full specialist team from just £25/user/month.
What business IT support includes
Business IT support services
for UK companies
Business IT support costs
for UK companies
All-inclusive per user per month. No callout fees, no ticket limits, no hidden extras.
All prices exclude VAT. Microsoft 365 licences quoted separately. Minimum 5 users.
Business IT support vs
in-house IT — UK companies
| Factor | Coreitech Managed IT | In-House IT (UK) |
|---|---|---|
| Annual cost (20 users) | £6,000–£12,000/yr | £45,000–£65,000/yr (1 hire, salary only) |
| Response time | 15 min P1 SLA — contractual | Immediate — if not in meeting or on holiday |
| Out-of-hours cover | 24/7 monitoring & support included | Overtime costs — often unavailable |
| Security expertise | Full security team — EDR, email, dark web | Depends on one person's knowledge |
| Holiday/sick cover | Full team always available | Business exposed — no automatic cover |
| Proactive monitoring | 24/7 automated — prevents issues | Manual — only if configured correctly |
| Specialist knowledge | Multiple specialists — M365, security, network | One generalist — inevitable knowledge gaps |
How to switch your business
IT support to Coreitech
What businesses say about
our IT support
"Finally a business IT support company that actually prevents problems rather than just fixing them. 15-minute response on a critical issue, resolved the same day. Exceptional service."
"Switched from a break-fix model to Coreitech managed IT. We have had zero major IT incidents in 18 months. The proactive monitoring caught two potential server failures before they happened."
"Moved 45 users to Microsoft 365 over a single weekend with zero downtime. Their engineers knew exactly what they were doing. Best IT decision we have made."
Business IT support —
frequently asked questions
Q.What is business IT support?
Business IT support is a professional service that manages, maintains, secures, and repairs the technology a business relies on. Unlike consumer IT support (which fixes individual laptops), business IT support covers the entire organisation — servers, networks, cloud services, cyber security, Microsoft 365, backups, and end-user helpdesk. Most UK businesses use managed IT support, where a specialist provider takes full responsibility for IT on a fixed monthly per-user fee — giving you a full team of engineers for less than the salary of one in-house IT person.
Q.How much does business IT support cost in the UK?
Business IT support in the UK costs £25–£50/user/month for fully managed services (all-inclusive). For a 10-person business: £250–£500/month. For 20 users: £500–£1,000/month. This is significantly cheaper than hiring in-house IT — a junior IT support person costs £28,000–£45,000/year in salary alone, before employer NI, pension, hardware, and training. Coreitech offers transparent per-user pricing with no hidden charges, no call-out fees, and no ticket limits.
Q.What does business IT support include?
A complete business IT support service includes: unlimited remote helpdesk (phone, email, portal); 24/7 proactive infrastructure monitoring; on-site UK engineers with no callout fees; Microsoft 365 management (Teams, SharePoint, Intune, Entra ID); patch management; cyber security (NextGen EDR, email filtering, dark web monitoring, MFA); backup monitoring; network management; mobile device management; Cyber Essentials certification support; dedicated account manager; and quarterly IT reviews — all on a fixed monthly fee.
Q.What is the difference between managed IT support and break-fix IT?
Managed IT support is proactive — a fixed monthly fee covering 24/7 monitoring, unlimited helpdesk, cyber security, and on-site engineers. Issues are often resolved before you notice them. Break-fix IT is reactive — you pay per incident or per hour when something goes wrong, and you only call when there is already a problem. For most UK businesses with 5+ users, managed IT is cheaper, more secure, and more effective. Break-fix suits very small businesses (1–4 users) or as a supplement to an internal IT team.
Q.What is the response time for business IT support?
Coreitech business IT support SLAs: Critical (P1) remote response — 15 minutes, 24/7. High priority (P2) — 1 hour. Standard (P3) — 4 hours. On-site London — 30–60 minutes from SE1. On-site major UK cities — same or next business day. All SLAs are contractual and tracked in monthly reports sent to every client. The 15-minute critical SLA applies 365 days a year, including out-of-hours and weekends.
Q.How do I switch my business IT support provider?
Coreitech manages the entire transition from your current IT provider — we retrieve all documentation and credentials, deploy monitoring agents, secure your Microsoft 365 tenant, and ensure live helpdesk coverage from day one. Most business transitions complete in 48 hours with no disruption to your team. We communicate directly with your current provider so you do not have to, and we document your full environment before go-live so we know your systems before we touch them.
Q.Do you provide business IT support for small businesses?
Yes. Coreitech provides business IT support for UK companies from 3 to 500+ users. Small businesses (3–20 users) are a significant part of our client base — and often benefit most from professional IT support, as they typically lack any internal IT resource. We treat 3-user clients with the same 15-minute SLA commitment as our largest accounts. Fixed per-user pricing means small businesses get enterprise-grade IT for a fraction of the cost of hiring in-house.
Q.Do you provide business IT support across the whole UK?
Yes. Coreitech provides business IT support across the UK — remote helpdesk covers every UK postcode, and on-site engineers are deployed to all major UK cities including London, Manchester, Birmingham, Leeds, Edinburgh, Bristol, Sheffield, Liverpool, Nottingham, Newcastle, Leicester, Cardiff, and more. One provider, one fixed monthly price, nationwide coverage.
Get business IT support
for your company
Free IT audit — no obligation. We assess your current IT, identify risks, and recommend the right support model for your business.