Proactive IT support with 24/7 monitoring and out-of-hours emergency response from £25/user/month. 15-min critical SLA — day and night. Issues fixed before you notice them. 0203 834 9728.
PROACTIVE IT
SUPPORT
LONDON
Coreitech provides proactive IT support for London SMEs — 24/7 monitoring, automated patch management, and out-of-hours emergency response. Issues are identified and resolved before you notice them.
Proactive IT support vs
reactive / break-fix IT
| Reactive / break-fix | Proactive (Coreitech) | |
|---|---|---|
| How issues are found | You call us when things break | 24/7 monitoring detects issues automatically |
| Response speed | Hours — after you notice the problem | Minutes — before you notice |
| Patch management | You manage it — or it doesn't happen | Automated monthly patch cycles |
| Downtime | Frequent and unpredictable | Rare — issues prevented before impact |
| Annual IT cost | 40% higher on average | Fixed per-user — budgetable |
| Cyber security | Breaches discovered after the fact | 24/7 threat monitoring, EDR, dark web alerts |
| Out of hours | On your own | 24/7 monitoring continues overnight and weekends |
What proactive 24/7 IT support
actually includes
24/7 Infrastructure Monitoring
Servers, firewalls, switches, and cloud services monitored around the clock. Automated alerts trigger our on-call engineers for critical incidents.
Security Threat Detection
EDR and SIEM tools detect threats in real time. Ransomware, suspicious logins, and data exfiltration attempts trigger immediate response — day or night.
Out-of-Hours Emergency Response
Critical issues (server down, security incident, total connectivity loss) receive engineer response outside business hours. 15-minute critical SLA maintained 24/7.
Automated Incident Prevention
Automated remediation for common issues — disk space, failed services, patch failures — resolved without human intervention before they cause downtime.
Everything we monitor
24 hours a day
Servers
Network
Cloud & Microsoft 365
Endpoints
Security
Certificates & Web
Proactive IT support pricing
for London SMEs
| Team size | Standard (£25/user) | Advanced (£50/user) |
|---|---|---|
| 3–10 users | £75–£250/mo | £150–£500/mo |
| 11–25 users | £275–£625/mo | £550–£1,250/mo |
| 26–50 users | £650–£1,250/mo | £1,300–£2,500/mo |
| 51–100 users | £1,275–£2,500/mo | £2,550–£5,000/mo |
All plans include 24/7 monitoring and out-of-hours emergency response. Prices + VAT.
What clients say about
proactive IT support
"Our previous IT company only heard from us when things broke. Coreitech fixed a failing hard drive before it failed — they called us. That's the difference between reactive and proactive."
"Having 24/7 monitoring means I don't lie awake worrying about whether the server will be up in the morning. It's always been fine since Coreitech took over — because issues are caught overnight."
"The out-of-hours response is real. Our internet went down at 6pm on a Tuesday — Coreitech had it resolved by 6:40pm. With our previous provider we'd have been down until the next morning."
Proactive & 24/7 IT support:
questions answered
Q.What is proactive IT support?
Proactive IT support is a managed service model where your IT provider monitors your systems 24/7 and resolves issues before they cause downtime — rather than waiting for you to report problems. This includes automated patch management, real-time threat monitoring, disk and performance alerts, and predictive maintenance. Coreitech's proactive IT support covers all endpoints, servers, networks, and cloud services for London SMEs from £25/user/month.
Q.What is 24/7 IT support?
24/7 IT support means your IT infrastructure is monitored and supported around the clock — including evenings, weekends, and bank holidays. At Coreitech, 24/7 coverage includes automated monitoring (all hours), out-of-hours emergency response for critical issues (P1 incidents — server down, security breach, total connectivity failure), and standard helpdesk support during core business hours (Mon–Fri 8am–6pm). Our 15-minute critical SLA applies 24 hours a day, 7 days a week.
Q.What is out-of-hours IT support?
Out-of-hours IT support covers IT issues that occur outside standard business hours — evenings, weekends, and bank holidays. Coreitech provides out-of-hours emergency response for critical issues as part of our managed IT support contracts. This means if your server goes down at 11pm on a Friday, our on-call engineers are alerted automatically and begin remediation within 15 minutes. Out-of-hours support is included in all Coreitech contracts — not a paid upgrade.
Q.What is the difference between proactive and reactive IT support?
Reactive IT support (also called break-fix) means you contact your IT provider when something breaks — they fix it and leave. Proactive IT support means your provider monitors your systems continuously, identifies issues before they cause downtime, and resolves them automatically or before you're aware. Research consistently shows businesses on proactive managed IT spend 30–40% less annually than those on reactive/break-fix — because prevention is cheaper than cure.
Q.How much does 24/7 IT support cost for a small business in London?
Coreitech's proactive IT support (including 24/7 monitoring and out-of-hours emergency response) costs £25/user/month (Standard) or £50/user/month (Advanced — full Microsoft 365 management, dedicated account manager, cyber security). A 10-person business pays £250–£500/month for proactive 24/7 coverage — far less than break-fix reactive IT when total annual costs (including downtime, security incidents, and ad-hoc callouts) are factored in.
Q.Does Coreitech offer 24/7 helpdesk support?
Coreitech provides 24/7 automated monitoring and out-of-hours emergency response for critical incidents. Standard helpdesk support (all non-critical user issues — software, email, connectivity) runs Mon–Fri 8am–6pm. Critical P1 incidents (complete system outage, security breach, server failure) receive 24/7 emergency engineer response with a 15-minute SLA. This model means you're protected round the clock without paying premium rates for 3am password resets.
Q.What does proactive monitoring include?
Coreitech's proactive monitoring covers: server health (CPU, RAM, disk, uptime), network device monitoring (routers, switches, firewalls), cloud service status (Microsoft 365, Azure, SharePoint), endpoint health (all Windows and Mac devices), backup job success/failure verification, patch management status, SSL certificate expiry, antivirus definition updates, and security threat alerts via EDR. All monitored automatically, 24/7, with automated remediation for common issues.
Stop waiting for things to break.
Go proactive.
Free IT audit — we review your current setup and show you exactly what would have been caught with proactive monitoring. No obligation.