Coreitech provides a business IT helpdesk for London businesses from £25/user/month — unlimited calls, 15-min SLA, UK engineers, on-site included. 0203 834 9728.
BUSINESS IT
HELPDESK
LONDON
Coreitech provides a professional business IT helpdesk for London businesses — unlimited support calls, 15-minute critical SLA, UK-based engineers, and on-site coverage across all London areas. Fixed monthly pricing from £25/user/month.
What our business IT helpdesk
includes for London businesses
15-Minute Critical SLA
P1 critical issues — server down, security breach, total outage — receive engineer response within 15 minutes. Contractual, not aspirational.
Unlimited Helpdesk Calls
No ticket limits, no per-incident charges. Call, email, or raise a portal ticket — every request included in your fixed monthly fee.
Remote & On-Site Support
Remote resolution for most issues within minutes. On-site London engineers for hands-on work — no call-out fees.
UK-Based Engineers
Every helpdesk call answered by UK-based engineers who know your business. No offshore routing, no language barriers.
Proactive Monitoring
24/7 infrastructure monitoring means issues are often resolved before you raise a ticket. We call you — you don't call us.
Fast Onboarding
Your team is on the helpdesk within 48 hours of signing. We handle the transition from your previous provider.
Why London businesses choose
Coreitech's IT helpdesk
Most London businesses on a break-fix or pay-per-incident IT arrangement spend 40% more annually on IT than those on a fixed-fee managed helpdesk. The psychology is simple: with break-fix, you hesitate to call because every call costs money. With a flat-fee business IT helpdesk, your staff call immediately — problems get fixed before they compound.
Coreitech's business IT helpdesk for London operates with a 15-minute critical SLA backed by 24/7 proactive monitoring. By the time your staff notice many issues, our engineers have already been alerted and are resolving them. This combination — a professional helpdesk backed by proactive monitoring — is what separates a genuine managed IT service from a call-centre with a ticketing system.
We serve London businesses from 3 users to 500+, across all sectors — professional services, healthcare, legal, financial services, creative agencies, charities, and technology companies. Every client gets the same 15-minute SLA, UK engineers, and on-site coverage.
IT helpdesk pricing for
London businesses
Business IT helpdesk London —
questions answered
Q.What is a business IT helpdesk?
A business IT helpdesk is a dedicated support service that handles all technology-related issues for your staff — from software glitches and email problems to server outages and security incidents. A professional business IT helpdesk operates with defined SLA response times, ticketing systems, and UK-based engineers. Coreitech's IT helpdesk for London businesses operates with a 15-minute critical SLA, unlimited support calls, and both remote and on-site coverage — all included in a fixed monthly per-user fee.
Q.How much does a business IT helpdesk cost in London?
A fully managed IT helpdesk for London businesses costs from £25/user/month with Coreitech. This covers unlimited helpdesk (remote and on-site), 24/7 monitoring, patch management, and cyber security — all in one fixed price. There are no per-call charges, no call-out fees, and no ticket limits. For a 15-user London business, that's £375/month for unlimited helpdesk vs paying £80–£120 per engineer visit on a break-fix basis.
Q.What is the typical response time for a business IT helpdesk?
Coreitech's IT helpdesk operates the following SLAs: P1 (critical — business-stopping, security incident): 15-minute response; P2 (major — significant impact): 1-hour response; P3 (standard — non-critical): 4-hour response; P4 (low priority — minor requests): next business day. All SLAs are contractual and apply 24/7 for P1 incidents.
Q.What does an IT helpdesk do for a business?
A business IT helpdesk handles: software installation and configuration issues; email and Microsoft 365 problems; connectivity and network issues; password resets and access control; hardware faults and replacement; security incidents and virus removal; new employee IT setup (onboarding); device management; cloud storage issues; and escalation to specialist engineers for complex problems. For proactive managed IT, the helpdesk is paired with 24/7 monitoring so many issues are resolved before you notice them.
Q.Do you provide an IT helpdesk for small businesses in London?
Yes. Coreitech provides IT helpdesk services for London businesses from 3 to 500+ users. Small London businesses (3–20 users) are a significant part of our client base — and often benefit most from a professional helpdesk, as they typically lack any internal IT resource. We treat 3-user clients with the same SLA commitment as our largest accounts.
Q.What is the difference between an IT helpdesk and managed IT support?
An IT helpdesk handles reactive user support — people call when something breaks. Managed IT support is broader: it includes the helpdesk, but also 24/7 proactive infrastructure monitoring, automated patch management, cyber security management, Microsoft 365 administration, and strategic IT planning. Coreitech provides both in an integrated service — the helpdesk is your point of contact, and behind it is a full managed service.
Ready for a professional
IT helpdesk in London?
Free IT audit. We review your current IT setup and show you exactly what a Coreitech IT helpdesk would look like for your business.